They sold PetSafe training collar for my difficult GSD. No complaints here. Super product at very good price, fast delivery and support after the sale. It would be even better if one could phone them,... See more
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See what reviewers are saying
Tried to contact them by phone for advice, no one answers and only get an automated response to email or send message to a mobile number that won’t be answered. 24 hours later still no response. Tri... See more
Hostile and rude responses via email, no working phone number. Had to chase a refund for 2 months. I have recommended this company to several of my clients but that will stop immediately. I will never... See more
Ding Ding Ding Ding Ding - No one answers phone, email address not valid however, website is still live. Sent emails and an online message through website, have texted and called. The message on Tru... See more
Company details
Information provided by various external sources
We are the new owners of the business, the previous owners went into liquidation and unfortunately failed to fulfil orders placed by their customers (hence the negative reviews on trustpilot). We have been in the dog training business for 35 years and can offer free help and advice by email or phone, just contact us if you need help with your dog or advice on picking a suitable product. British Dog supply the UK's leading range of dog training equipment, types of electronic remote dog trainers, electric dog collars, invisible radio dog fences, electric radio dog fences or spray and static shock collars to stop dogs barking. From Petsafe, Canicom, Dog Trace and SportDog, we are not committed to just one brand allowing us to offer objective advice across the range.
Contact info
PO Box 6913, Whetstone, LE8 6XE, Leicester, United Kingdom
- 0800 783 9522
- help@britishdog.co.uk
- www.britishdog.net
Having purchased several times from…
Having purchased several times from British Dog for containment system for our three dogs I had call to return an incorrect size collar. Despite the Leicester Central Delivery Office having a record of collection at 10.17 on 24.11.2017 British Dog are refusing to refund the cost of the collar. Response to the original request was delayed so long that it is now not possible to claim from the Post Office. Be very wary of needing to return anything to this company
very helpful
Very helpful and informative when I telephoned for advice before purchasing a collar. I received the collar within a few days of placing the order and haven't looked back since! After carefully following the training programme for using the collar, I can now let my energetic pointer off the lead with the confidence that I can get him back to me. Both dog and owner are now finally enjoying going for a walk together!
Excellent service.
Excellent service. Very good price. No problem with international shipment. I'm very satisfied.
Electric Antibark Collar
Delivered promptly. Device itself has worked better and for longer than anything else. I will use their products again.
Great service
Extremely fast service - ordered one day, received goods the very next!
Excellent Telephone Response
Immediate response to phone enquiries and also, prior to shipping, called with a follow up question to clarify ordering details.
Control collar
The collar has transformed my dog's level of obedience. Walking is now far less stressful. The collar has also instilled in my dog the recognition that I am boss and she is far better behaved in general. On receiving the collar I had to contact British Dog to help me set it up. They were incredibly helpful and sorted out the problem immediately. - the problem wasn't with the collar, rather with me!
Anti barking collar
Bought the petsafe anti bark collar for my collie who barks in the car. Excellent results. Not a peep when he wearing it. Good product.
Speedy service
Excellent, item received swiftly and packaged well. Quality item purchased, at a good price and as described. Certainly would recommend
Great service
Had a few questions beforehand, had them answered quickly. Product arrived quickly and is great
E collar
Fab delivery, very pleased with the collar , i had a lesson with my dog trainer to use the collar correctly, really pleased with the results.
A new dog!!
After rehoming an 18 MTV Doberman bitch described as a poppet, I soon discovered I had a totally out of hand reactive dog that had experienced no socialisation and had a prey drive through the roof. I spent a lot on a trainer whom I realised was out of her depth as I am very experienced with the breed, found another trainer for advice and socialising and then finally solved her issues with your sports dog system. I now have a calm responsive dobie I can hike miles with over moors with my other dobe, let run with other dogs and have total confidence in. Thanks
Excellent service, quick delivery.
Great service, pleased with purchase.
Anti bark collar
Found this collar to be great, I was fed up buying collars that activated when other dogs barked, this one doesn't, perfect stopped my dog barking straight away.
Faulty Dog Trace collar
As a customer of British Dog for several years I had to raise a query about a Dog Trace collar that developed an intermittent fault. Although my first two contact messages elicited no initial response I then received very helpful information from Beth along with follow up enquiries. She couldn't have been more helpful in addressing the problem.
On the whole ... I continue to recommend.

Reply from British Dog
Package seemed to get lost in the post
First package lost in post, second arrived in 24 hours!
Exceptionally helpful
Really helpful to be able to talk through options and get proper personal advice on how to use the kit. The collar is fantastic, the dog is so much better behaved and I am better at handling her, all without any stress on her and certainly in no way detrimental to her well being - I recommend without any hesitation.
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