British Dog Reviews 99

TrustScore 2.5 out of 5

2.4

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See what reviewers are saying

Rated 5 out of 5 stars

They sold PetSafe training collar for my difficult GSD. No complaints here. Super product at very good price, fast delivery and support after the sale. It would be even better if one could phone them,... See more

Rated 1 out of 5 stars

Tried to contact them by phone for advice, no one answers and only get an automated response to email or send message to a mobile number that won’t be answered. 24 hours later still no response. Tri... See more

Rated 1 out of 5 stars

Hostile and rude responses via email, no working phone number. Had to chase a refund for 2 months. I have recommended this company to several of my clients but that will stop immediately. I will never... See more

Rated 1 out of 5 stars

Ding Ding Ding Ding Ding - No one answers phone, email address not valid however, website is still live. Sent emails and an online message through website, have texted and called. The message on Tru... See more

Company details

  1. Pet Store

Information provided by various external sources

We are the new owners of the business, the previous owners went into liquidation and unfortunately failed to fulfil orders placed by their customers (hence the negative reviews on trustpilot). We have been in the dog training business for 35 years and can offer free help and advice by email or phone, just contact us if you need help with your dog or advice on picking a suitable product. British Dog supply the UK's leading range of dog training equipment, types of electronic remote dog trainers, electric dog collars, invisible radio dog fences, electric radio dog fences or spray and static shock collars to stop dogs barking. From Petsafe, Canicom, Dog Trace and SportDog, we are not committed to just one brand allowing us to offer objective advice across the range.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

99 reviews

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Rated 1 out of 5 stars

Having purchased several times from…

Having purchased several times from British Dog for containment system for our three dogs I had call to return an incorrect size collar. Despite the Leicester Central Delivery Office having a record of collection at 10.17 on 24.11.2017 British Dog are refusing to refund the cost of the collar. Response to the original request was delayed so long that it is now not possible to claim from the Post Office. Be very wary of needing to return anything to this company

April 18, 2018
Unprompted review
Rated 5 out of 5 stars

very helpful

Very helpful and informative when I telephoned for advice before purchasing a collar. I received the collar within a few days of placing the order and haven't looked back since! After carefully following the training programme for using the collar, I can now let my energetic pointer off the lead with the confidence that I can get him back to me. Both dog and owner are now finally enjoying going for a walk together!

February 5, 2016
Unprompted review
Rated 5 out of 5 stars

Control collar

The collar has transformed my dog's level of obedience. Walking is now far less stressful. The collar has also instilled in my dog the recognition that I am boss and she is far better behaved in general. On receiving the collar I had to contact British Dog to help me set it up. They were incredibly helpful and sorted out the problem immediately. - the problem wasn't with the collar, rather with me!

January 28, 2016
Unprompted review
Rated 4 out of 5 stars

Anti barking collar

Bought the petsafe anti bark collar for my collie who barks in the car. Excellent results. Not a peep when he wearing it. Good product.

January 28, 2016
Unprompted review
Rated 5 out of 5 stars

Speedy service

Excellent, item received swiftly and packaged well. Quality item purchased, at a good price and as described. Certainly would recommend

January 28, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

Had a few questions beforehand, had them answered quickly. Product arrived quickly and is great

January 28, 2016
Unprompted review
Rated 5 out of 5 stars

E collar

Fab delivery, very pleased with the collar , i had a lesson with my dog trainer to use the collar correctly, really pleased with the results.

January 27, 2016
Unprompted review
Rated 5 out of 5 stars

A new dog!!

After rehoming an 18 MTV Doberman bitch described as a poppet, I soon discovered I had a totally out of hand reactive dog that had experienced no socialisation and had a prey drive through the roof. I spent a lot on a trainer whom I realised was out of her depth as I am very experienced with the breed, found another trainer for advice and socialising and then finally solved her issues with your sports dog system. I now have a calm responsive dobie I can hike miles with over moors with my other dobe, let run with other dogs and have total confidence in. Thanks

January 27, 2016
Unprompted review
Rated 5 out of 5 stars

Anti bark collar

Found this collar to be great, I was fed up buying collars that activated when other dogs barked, this one doesn't, perfect stopped my dog barking straight away.

January 27, 2016
Unprompted review
Rated 3 out of 5 stars

Faulty Dog Trace collar

As a customer of British Dog for several years I had to raise a query about a Dog Trace collar that developed an intermittent fault. Although my first two contact messages elicited no initial response I then received very helpful information from Beth along with follow up enquiries. She couldn't have been more helpful in addressing the problem.

On the whole ... I continue to recommend.

January 27, 2016
Unprompted review
British Dog logo

Reply from British Dog

Hi David, We haven't received any emails from you and we always respond to messages within a few hours on working days. Please can you check the email address you are using, alternatively you can use the 'contact us' link on our website or simply call us on our freephone number 0800 783 9522.

Rated 5 out of 5 stars

Exceptionally helpful

Really helpful to be able to talk through options and get proper personal advice on how to use the kit. The collar is fantastic, the dog is so much better behaved and I am better at handling her, all without any stress on her and certainly in no way detrimental to her well being - I recommend without any hesitation.

January 27, 2016
Unprompted review

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