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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and attentive approach, highlighting their knowledge and guidance. Many people found the customer service exceptional, noting clear explanations and a smooth, stress-free process for various products like life insurance, critical illness insurance, and mortgages. Consumers appreciate that the team takes the time to understand individual needs, providing tailored advice and finding suitable options. The efficiency and ease of the overall experience are frequently mentioned, with reviewers commending the quick response times and proactive communication throughout the process.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professional, attentive, and expert... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Customer service

Consumers find customer service to be positive, highlighting the professionalism, friendliness, and... See more

Product

Users describe positive interactions with product. Customers consistently praise the team for taking the time... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, speedy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied

Rated 5 out of 5 stars

I have been with Broadbench a few years now and I have Life Assurance, Critical Illness Insurance, both expensed through my Ltd company, plus they arranged my re-mortgage 5 years ago. Every time To... See more

Company replied

Rated 5 out of 5 stars

I have been with the guys for a number of years and always rate the knowledge and guidance above all else. Mike has managed to untangle some very poor financial advice we had been given by a previou... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Financial Consultant
  4. Mortgage Broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

492 reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Broadbench did a great job of securing…

Broadbench did a great job of securing mortgage extension for me, kept informed throughout, would recommend.

May 10, 2023
Unprompted review
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Reply from Broadbench

That's great to hear, so glad we were able to help

Rated 5 out of 5 stars

Broadbench. Number One Provider!

We have used Broadbench as our chosen insurance broker for a fair number of years now. Both Tom & Jess have always fullfiled their duties and we could not reccomend them enhough.

Thanks Broadbench.

May 19, 2023
Unprompted review
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Reply from Broadbench

Many thanks, Terry. This is terrific to know :)

Rated 5 out of 5 stars

Tricky insurance renewal all sorted!!

I had a bit of a tricky insurance renewal requirement with lots of back and forth with my insurance provider. Jess and the team at Broadbench were brilliant! Chasing, unblocking issues and helping navigate the process. I don't think I could have done it without Jess's patient persistence! Highly recommended!

May 19, 2023
Unprompted review
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Reply from Broadbench

Fantastic to hear, Paul. I've passed your feedback onto Jess :)

Rated 5 out of 5 stars

Mike was fantastic in reviewing my…

Mike was fantastic in reviewing my current cover and crafting a new one that was tailor-made for my situation and most suited to my needs. He walked me through the options and helped provide clarity. I would highly recommend

April 4, 2023
Unprompted review
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Reply from Broadbench

Many thanks, David. I've passed on your feedback to Mike :)

Rated 5 out of 5 stars

Highly recommend Broadbench

Always such a pleasure working with Tom and Jess. Both have been really helpful and informative of everything, and understanding. I always recommend Broadbench with friends.

May 5, 2023
Unprompted review
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Reply from Broadbench

Thank you so much, Jean, for reviewing us :)

Rated 5 out of 5 stars

Tom helped us organise and implement…

Tom helped us organise and implement multiple insurances. He is really well organised, friendly, clear and answered our (many) questions! Highly recommend Broadbench

May 1, 2023
Unprompted review
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Reply from Broadbench

This is fantastic to hear, Cat. I've passed on your feedback to Tom :)

Rated 5 out of 5 stars

Was very well looked after by Mike and…

Was very well looked after by Mike and the team, good lines of communication and an all round pleasant experience using Broadbench. Will definitely be using them again in future and would highly recommend.

May 5, 2023
Unprompted review
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Reply from Broadbench

Thank you for taking the time to review us, Adam. It really is appreciated :)

Rated 5 out of 5 stars

Great customer care

Great customer care and patience. Excellent communication and updates.

May 3, 2023
Unprompted review
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Reply from Broadbench

Thank you, this is terrific to hear :)

Rated 5 out of 5 stars

Great help I received from Broard…

Great help I received from Broard bench mortgage advisor.My mortgage advisor Jordan she is very responsible.Very prompt answered my questions and processing my application.My first mortgage was successfully granted from bank.Any one looking for help can contact them.highly trustworthy company!

April 17, 2023
Unprompted review
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Reply from Broadbench

Many thanks, Joy, for taking the time to review us :)

Rated 5 out of 5 stars

Informative and to the point

Straight talking and willing to explain things simply to help me understand everything, while also providing useful consultation and advice (but without being overbearing). Would recommend Mike to any Director of a limited company looking for life insurance.

March 30, 2023
Unprompted review
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Reply from Broadbench

Many thanks, Tom. This is great feedback, I've passed on to Mike :)

Rated 5 out of 5 stars

Really helpful

Really helpful. Everything explained clearly and options given. Made it as simple as possible. Great appointment booking system.

March 28, 2023
Unprompted review
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Reply from Broadbench

That's great, thank you Shaun!

Rated 5 out of 5 stars

All good

All good! Thanks

March 28, 2023
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Reply from Broadbench

Thank you, Rich, it's great getting 5-stars!

Rated 4 out of 5 stars

Super service

Great help in finding a new mortgage. Offered mortgage saved £100 a month against others providers

February 6, 2023
Unprompted review
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Reply from Broadbench

Thank you Jason, for taking the time to review us.

Rated 5 out of 5 stars

Great service!

The staff at Broadbench are professional, friendly and very helpful. I asked many questions and my answers were dealt with very quickly. I changed my package a few times and this seemed to be no problem at all. Very happy customer!

March 22, 2023
Unprompted review
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Reply from Broadbench

Thank you for taking the time to review us, it means such a lot to our team.

Rated 5 out of 5 stars

Broadbench assisted with our mortgage…

Broadbench assisted with our mortgage and did a good job securing the rate we were after in what was a very turbulent market. Communication was smooth and efficient. Would definitely recommend.

March 21, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you, Albert, this is great to hear. We really appreciate you taking the time to review us.

Rated 5 out of 5 stars

Efficient and focused to my needs

Quick, efficient and focused to my needs and specific situation.
Doing business with Mike Cooke was a pleasure - he has a lot of knowledge and experience to offer but listened attentively to my needs and tailored the offering and his services to what I wanted to buy through him instead of what he wanted to sell - rare quality which I value very highly and would recommend him to anyone on the lookout for Relevant Life Insurance and/or Key Person Insurance.

March 1, 2023
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Reply from Broadbench

Thank you, Krasi. This is a fantastic review - I've passed on your feedback to Mike.

Rated 5 out of 5 stars

Excellent mortgage adviser

Conrad the mortgage advisor made renewing my mortgage so easy. They booking system is so easy to use. Conrad called on time and explained everything I needed to know. Hassle free and informative

March 7, 2023
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Reply from Broadbench

Hi Lottie, this is fabulous to hear. Thank you for your review :)

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