While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, knowledgeable, and professional approach, highlighting their helpfulness and attentiveness. Many appreciate the exceptional customer service, noting the clear advice, proactive communication, and seamless process from start to finish. Reviewers are particularly satisfied with the product offerings, including mortgage, life insurance, and critical illness coverage, often mentioning that the company finds the best rates and tailored solutions. The value for money is also frequently commended, with people feeling that the service provided is well worth the cost.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service. Customers consistently praise the professional,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the... See more

Product

Consumers find the product offerings to be positive. Many reviewers highlight that the team takes the time to... See more

Value for money

Reviewers express high satisfaction with the value for money. Customers consistently report securing the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied

Rated 5 out of 5 stars

I have been with Broadbench a few years now and I have Life Assurance, Critical Illness Insurance, both expensed through my Ltd company, plus they arranged my re-mortgage 5 years ago. Every time To... See more

Company replied

Rated 5 out of 5 stars

The mortgage advice service was great, 7 years since I first worked with them to do my first mortgage for the property, they continue to provide expert support. They helped me secure a good rate with... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Financial Consultant
  4. Mortgage Broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

Thomas was extremely helpful and personable. Always available to answer any questions or queries I had and securing us a competitive rate. Nothing was too much trouble. Very professional and can not recommend enough.

September 1, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you Alex, I've passed on this fantastic feedback to Thomas :)

Rated 5 out of 5 stars

Second insurance thru Broadbench…

I wanted to have a private health insurance but had no clue how the UK system works. Mike Cooke was kind and patient enough to explain it in plain English in multiple calls, even bringing real life examples to make me understand it better.
He has run different quotes for me, and helped me patiently to think thru the options.
It’s the second time Broadbench assisted me with insurances (the 1st one being a life insurance) which shows I have trust in them which they completely deserve.
Should any of my friends and family need insurance I would wholeheartedly recommend them Broadbench.
Thanks Mike and Broadbench team, I really appreciated your professional, understanding manner.

September 22, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Krisztine :) This is brilliant to hear.

Rated 5 out of 5 stars

Superb service, so helpful and friendly

I contacted Broadbench a year ago when I was scoping out options for going contracting.

And wow, what a pleasure they are to deal with!

A year on and they have organised some services for me - I am so happy with their service. The how nice and helpful they are.

I highly recommend them, very knowledge and helpful with useful options, and extremely easy to speak with.

Thanks, keep up the great work!

September 20, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you, Sean. This is absolutely fantastic to hear :)

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable on the subject. Helped throughout the process on arranging insurance with no issues, and good communication throughout.

September 10, 2023
Broadbench logo

Reply from Broadbench

This is terrific to know, Chris. Many thanks!

Rated 5 out of 5 stars

Excellent service

We needed some changes to a Trust and insurance policies that involved a lot of to-ing and fro-ing. Jess handled it all superbly and with great patience and professionalism. Thanks!

September 4, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Johan. I'll pass the message onto Jess :)

Rated 5 out of 5 stars

Very helpful

Friendly, helpful and knowledgeable. Made everything so easy.

August 8, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Gary!

Rated 5 out of 5 stars

Exceptional Service from Tom and the Broadbench Team!

It's been a true pleasure working with Tom and his team at Broadbench. From the onset, they've displayed a keen understanding of our needs and were instrumental in securing comprehensive insurance for all our employees, covering health, life, and critical illness. Every step of the process was seamless and handled with utmost professionalism. What's more, the timely and clear communication ensured that we were well-informed throughout. We highly appreciate the dedication and effort they've put into catering to our requirements. Based on this stellar experience, we wouldn't hesitate to approach Broadbench again, perhaps next time for mortgage services. Highly recommended for anyone seeking dedicated, personalized, and efficient service!

August 8, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Adrian. This is fantastic to hear!

Rated 5 out of 5 stars

Simple Mortgages for Contractors

As an I.T. contractor working contracts both inside & outside of IR35, securing a mortgage direct from a lender just isn’t possible because the don’t understand my income.

Broadbench have been able to secure me multiple mortgages all at market competing rates. Their service has been fast, friendly and professional.

I would highly recommend them and I will continue to use their services going foreards

August 30, 2022
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks Timothy for reviewing us. We're so glad that we were able to assist you and will be here for all your future mortgage and insurance requirements.

Rated 5 out of 5 stars

Excellent service from the Broadbench team...

We have used Broadbench for our life insurance policies and found the expertise and level of service to be so exceptional that we have since used them for a buy-to-let mortage and two remortgages. We have worked closely with Tom, Jordan and Jess in particular and appreciate how much time is spent with us for each application and the thorough scanning of the market to ensure that we are being offered the best possible products out there. We are very happy to have found Broadbench and will continue to use their services for all future mortgage and insurance services. Highly recommend their team.

July 29, 2022
Unprompted review
Broadbench logo

Reply from Broadbench

This is lovelt to hear, Nicky. Many thanks for reviewing us, it means a great deal to our team :)

Rated 5 out of 5 stars

A wonderful service from start to…

A wonderful service from start to finish. Very helpful and responsive. Tom and Jordan in particular went above and beyond what we expected. Highly recommended.

July 4, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks for taking the time to review us. I've passed on your comments to Tom & Jordan :)

Rated 5 out of 5 stars

Great service

Thomas helped us to organise insurance for our small business, making sure to take the time to fully explain the ins and outs of everything, as well as provide suggestions and advice on which packages to choose from the options available. Very happy with the help and support provided which took the stress out of organising an important need of the business.

June 1, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

This is brilliant to hear, Mark. Thank you for taking the time to review us, it's much appreciated.

Rated 5 out of 5 stars

A friend and former colleague…

A friend and former colleague recommended me the services of Broadbench. As I mainly work as a contractor, I was concerned about what would happen if I fell ill. Conrad guided me through packages which were suitable for my current needs. So much so I decided to use his services again for other services I may need to use in the future.

June 25, 2023
Broadbench logo

Reply from Broadbench

Thank you so much for reviewing us, Sophia. Much appreciated.

Rated 4 out of 5 stars

Very good job Mike and Broadbench Team

Mike Cooke and his Broadbench colleagues have made a very good and professional job supporting, guiding and advising me when seeking for a number of insurance items in my new journey as a contractor. It has been a pleasure to work together.

June 15, 2023
Broadbench logo

Reply from Broadbench

Many thanks, for your lovely review.

Rated 5 out of 5 stars

Great company to do business with.

Great company to do business with.
Nothing is too much trouble and they keep you informed all the way through the process.

June 13, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

That you, John. Thrilled that you had a great experience!

Rated 5 out of 5 stars

Great service

Very helpful, answering my questions and helping in get changes made to existing policies.

June 6, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you so much, Paul, for taking the time to review us, it means a great deal to our team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look