Brooklands CF & The Mortgage Explorer Reviews 

188
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I had an absolutely terrible experience with this company and the broker Christine Stedmann. Started around 04/05/2026 They kept changing the pricing on me—every time I thought I had a price confirm... See more

Company replied

Rated 5 out of 5 stars

Keeping a very positive impact upon our lives very simple - the very best experience we've had in over 30 years of home ownership. Only after paying off our mortgage 6 years ago did we start to ex... See more

Rated 5 out of 5 stars

Jack Bertolone was recommended to me by a friend. I was in total panic mode as we were coming off a fixed rate, I hadn’t been able to remortgage and then the financial ‘crash’ happened yesterday wher... See more

Rated 5 out of 5 stars

I recently completed two mortgages with BCF. By far the most professional and helpful advisors I ever used. Above and beyond. If you want to speak to the best, ask for Youcef Oudjida. He took me throu... See more

Company details

  1. Mortgage Broker

Information provided by various external sources

A leading property finance broker with a combined experience of over 100 years. We excel in arranging all types residential, BTL and commercial mortgages, development and bridging finance, cashflow and business loans. We are whole of the market and directly authorised by the FCA.


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4.2

Great

TrustScore 4 out of 5

188 reviews

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4.2

All reviews

(188)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

I have to admit I wouldn’t have been…

I have to admit I wouldn’t have been enjoying the comfort and the feeling of being under my own roof if it hadn’t been Syeda’s hard work and pure dedication. A true professional who cares for clients and is always willing to go an extra yard.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Syeda is hands down the best broker iv…

Syeda is hands down the best broker iv ever dealt with. 5 *****, after not getting any luck with a previous broker, I contacted Syeda and from the very first second she was on it. Syeda is very transparent, honest, hardworking and was always available when needed, giving me amazing advice and pushed the process super quick. I wouldn’t have been able to get a mortgage without the help of Syeda.

I’m forever grateful for her services and fully recommend her for anyone needing to get a mortgage.
Over the moon with her!

Ahmed

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Superb Service and Advise

We have used Brooklands twice now for our first mortgage and re-mortgage. Really helpful, friendly and professional advise/service. Sophie and Alice were really great at getting us the best deal we could get and helping us understand the whole process. We definitely recommend using Brooklands.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent local mortgage broker with widespread range of mortgage products tailored to individual needs.

This unimposing office in New Milton, surrounded by the local estate agents, belies the extensive knowledge of mortgage products tailored to individual circumstances, offered in a friendly, approachable and personalised manner, by Alice and her assistant Sophie.

Throughout my dealings with them recently and on a previous occasion for my daughter's mortgage, they have displayed incredible support and advice in securing the most appropriate and competitive mortgage product and being available though out that process in liaising with and responding to estate agents and solicitors queries - very professional and efficient - highly recommended. T Almeida

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

James and Sophie go above and beyond

James truly went above and beyond to secure me the best remortgage deal. My situation was complex and required lots of back and forth. James and Sophie provided clear instructions on what to provide they kept me updated throughout.

Best thing I did was calling this team. James you are certainly the most compassionate, supportive and knowledgable broker I have come across! Thank you 🥰🙏🏽

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and products sold

Found staff, Alice and Sophie, to be very knowledgeable, personable and went out of their way to be of assistance.
I found the advice given to be accurate and designed to meet my personal needs Allnthis at affordable sensible costs, both their service and products sold.
Would definitely recommend to others ro use this company, both are a credit to have on the team.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and knowledgeable - Fatima

What is supposed to be a very stressful time with buying a first home was made very easy and enjoyable with Fatima. She helped us obtain a successful mortgage for us to purchase our first home. She addressed all our concerns and was reachable all the time!

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fatima - No.1 Mortgage Advisor

Fatima helped me and my wife buy our first home. She guided us through the whole process from start to finish, advising us on each stage - what will be the best for us. She was very knowledgeable and answered our endless number of questions. Fatima was approachable, professional and would even respond to our calls/emails/messages out of office hours. I would highly recommend her services for anyone looking to have a successful mortgage.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Christine is very friendly and helpful all the way through. She helped me with the initial mortgage and remortgage. Very satisfied.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service, Christine Stedmann is definitely my favourite advisor, always fast and professional, highly recommended.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

A pleasure to work with and a positive outcome

It was such a pleasure dealing with Christine on our recent residential mortgage application - we were looking to change both loan amount and mortgage type, alongside a recent redundancy/new job impacting income. Christine was very easy to work with, making our options clear and, in a time where we were feeling a bit low, was kind and non-judgemental and made the whole process easier than I thought possible.

Would definitely work with her again and recommend her to others

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Christine to anyone who need a mortgage

I cannot thank Christine Stedmann at Brooklands Commercial Finance enough for her amazing service. When the first lender unexpectedly declined my application at the final stage, Christine acted quickly and professionally to resolve the issue. Her expertise, determination, and swift response turned what could have been a stressful situation into a super smooth process.

Christine immediately explored alternative options and secured a fantastic deal with another lender in a super quick turnaround. Her proactive communication and reassuring approach gave me total confidence throughout the process. I truly felt she had my best interests at heart every step of the way.

I highly recommend Christine to anyone seeking expert mortgage advice and exceptional customer service.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

A client-focussed and supportive experience.

Christine provided a supportive and dedicated service from day 1. Her knowledge and hands-on approach helped guide me through what is often a daunting procedure, taking so much of the stress away from me. Her driven and proactive approach was a constant source of comfort.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best

Keeping a very positive impact upon our lives very simple - the very best experience we've had in over 30 years of home ownership.
Only after paying off our mortgage 6 years ago did we start to experience very negatively impacting personal circumstances. This culminated in nearly losing our home.
We contacted Brookland due to the very positive reviews. Thanks to James and Sophie (primarily) weve managed to get ahead of the main issues.
Clearly an organisation that understands how to run a successful business.. employ, enable and support people that truly care about their work.
Thank you so much, James and Sophie.. and Brooklands.

September 16, 2024
Unprompted review

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