Brooklands CF & The Mortgage Explorer Reviews 

188
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I had an absolutely terrible experience with this company and the broker Christine Stedmann. Started around 04/05/2026 They kept changing the pricing on me—every time I thought I had a price confirm... See more

Company replied

Rated 5 out of 5 stars

Keeping a very positive impact upon our lives very simple - the very best experience we've had in over 30 years of home ownership. Only after paying off our mortgage 6 years ago did we start to ex... See more

Rated 5 out of 5 stars

Jack Bertolone was recommended to me by a friend. I was in total panic mode as we were coming off a fixed rate, I hadn’t been able to remortgage and then the financial ‘crash’ happened yesterday wher... See more

Rated 5 out of 5 stars

I recently completed two mortgages with BCF. By far the most professional and helpful advisors I ever used. Above and beyond. If you want to speak to the best, ask for Youcef Oudjida. He took me throu... See more

Company details

  1. Mortgage Broker

Information provided by various external sources

A leading property finance broker with a combined experience of over 100 years. We excel in arranging all types residential, BTL and commercial mortgages, development and bridging finance, cashflow and business loans. We are whole of the market and directly authorised by the FCA.


Contact info

4.2

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(188)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mortgage

I had the pleasure with dealing with youcef at brooklands finance for my property purchase in February and can honestly say he managed expectations and coordinated everything expertly. He is well attuned with what is happening in his industry and always kept me informed of any potential rate cuts that were being forecasted to provide me the best deal possible. He is a true professional who I highly recommend.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Youcef at Brooklands

I recently had the pleasure of working with Youcef at Brooklands, and I couldn’t be happier with the service provided. Youcef’s professionalism and comprehensive approach stood out. He made our dream of buying our ideal home a reality. His faultless communication and clear explanations made the process smooth. When we encountered a small hurdle, Youcef worked diligently to resolve it promptly. I highly recommend Brooklands, especially Youcef. Thank you very much!

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic service that will save you time AND money

We were put in contact with James Elsaba when were in the midst of a big change in our personal circumstance and were being offered lots of advice by lots of different people. James' cool, calm and compassionate approach to handling us in a pretty stressed out state immediately put us at ease and helped us get some clarity on the situation. He worked super quickly, finding us mortgage offers within a matter of hours and getting an offer in principle soon after. He worked diligently with the folks at the lenders to get us the information we needed in short order and kept us updated on the process throughout. He didn't leave us dangling and clueless. A truly personal service that was second to none, which saved us a LOAD of time and a small fortune in the long run. I cannot recommend that gentleman highly enough, don't waste your time with anyone else.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Made getting a mortgage less stressful

We had great help with getting a mortgage.
Sophie and Alice always super polite and friendly, so excellent customer service given. I could always ring and speak to Sophie about any concerns. Takes some of the stress out of buying a property, thank you

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended 👌👍👍

I want to thank Syeda for all the help regarding our mortgage application. Syeda communicated clearly throughout the full process which made it smooth sailing however the first application the bank accepted and later rejected due to unknown reasons. Syeda showed empathy as myself and my wife were extremely stressed and reassured us to re apply and have hope that another application would be accepted. Syeda went out her way to make sure that we were not stressed and worked very hard during work hours and after work hours. Without Syedas hard work and effort this would not be possible and no mortgage advisor would go out their way. I had second opinions from other mortgage advisors and was advised not to re apply as these applications would be rejected however Syeda was very confident that the applications would be accepted and encouraged us to re apply. I cannot thank Syeda enough for making this happen as we are first time buyers. I would highly recommend Syeda for anyone who is looking to apply for a mortgage from this firm. Excellent service and much appreciated for all the help.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

I was really impressed at the way…

I was really impressed at the way Malcolm not only responded to all my queries quickly but he also came up with ideas and solutions that I hadn't thought of. Despite other brokers saying what I wanted couldn't be done, Malcolm came up with a solution amazingly quickly. I was very impressed! Brooklands offered a great service that I am very happy to recommend.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 experience! Thanks Syeda!

I’m really pleased with my experience, I don’t normally write reviews but I always read them and Syeda, the Lady who helped me, deserves it. I got an excellent deal, I’m very happy , everything worked out very well. Syeda is great, really helpful and trustworthy. Brooklands would be my first call next time when remortgaging, If you’re reading this, definitely give her a call, she'll get you the best deal .

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

Syeda Fatima from Brooklands CF is very…

Syeda Fatima from Brooklands CF is very professional and very helpful. She was able to help us remortgage and get another mortgage for us when everyone else had failed. She explained the process fully and got us the best rates from lenders. She was available at all times and she is a lovely, approachable lady. I would use Brooklands again and I will recommend to friends and family.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I can highly recommend the services l have received from Brooklands.
James and Sophie kept me updated throughout our remortgage application. Nothing was too much trouble. My experience was extremely professional, but with a personal touch. Just what l needed. Thank you.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Brooklands was…

My experience with Brooklands was amazing. My mortgage advisor Syeda Fatima made everything simple and easy for me. She explained everything properly and would always give me a courtesy call to check up on me. She would reply or call me back promptly if I had questions. Throughout the whole experience she guided me with ease.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great team

Youcef Oudjida is absolutely amazing. Very helpful, kind and courteous. He truly is an asset to the company.

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding professional company

A fantastic service! Really enjoyed the interaction with Nick and Fiona. They are professional and competent and reliable and knowledgeable. Thank you for making our experience so positive.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Christine is very knowledgeable and is a delight to work with, we were very impressed by the guidance given, she has great tenacity for driving the deal through with all parties which resulted in our last deal being completed in 17 days once we went into legal proceedings. Excellent service, highly recommended!

March 24, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look