Brown Paper Packages Reviews 

217
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Package was delivered on time. One substitution had to be made and my recipient was very happy with it. Receiving a personal response when I had a question was much appreciated. I will definitely ord... See more

Rated 4 out of 5 stars

I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a frie... See more

Company replied

Rated 5 out of 5 stars

I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... See more

Company replied

Rated 4 out of 5 stars

I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to... See more

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4.7

Excellent

TrustScore 4.5 out of 5

217 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(217)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boxes for employee wellbeing

I arranged for almost 90 boxes to be delivered to my colleagues in the UK, and Helen and her team were brilliant, the boxes arrived really quickly.
We had a couple of user issues putting in their details, but nothing Helen couldn't help us fix.
The boxes themselves were filled with a lovely range of treats, and there was something for everyone.
We also printed a card with our company logo and a message.
I can't recommend them strongly enough.

December 22, 2022
Unprompted review
Rated 1 out of 5 stars

Really disappointed with the contents…

Really disappointed with the contents of my box, it was described as having an eye mask and a candle, well the eye mask is a throw away use once one, and the candle is a tea light. The socks and soap are nice, but it was a big box, for a big price with a few bits in it.

December 20, 2022
Unprompted review
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Reply from Brown Paper Packages

Hi Joanne - we are very sorry that you feel so disappointed with your gift box. We have been in touch with your employer who sent you your gift and we will be coming back to you with a solution. Please feel free to email me helen@brownpaperpackages.co.uk if you have any further questions in the mean time.

Rated 5 out of 5 stars

What a great company to order from

What a great company to order from

I ordered twelve custom-made hampers for teammates and they were here within 24 hours. The items are great quality, and will make for lovely gifts at our Christmas party. We'll definitely be using them again - thank you!

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

A great gift and lovely that you can…

A great gift and lovely that you can choose the items to personalise products. An interesting selection of items too, the chocolate protein bars were a hit!
The recipient was very happy, and service was fast and efficient.
Will definitely use Brown Paper Packages again

November 12, 2022
Rated 5 out of 5 stars

My first but definitely not last experience <3

I chose the build my own box option and I loved the wide array of products. Gave me the sense that I have put in extra effort to carefully select what my friend would enjoy. The custom message on the postcard was the cherry on top! My friend loved his care package. He could also easily reschedule the delivery date so that he would be there to receive the package. 10/10 would definitely use this service again for all of my UK friends.

October 20, 2022
Rated 5 out of 5 stars

Pleased and happy

Ordered a care package for my SO the packaging was done very nicely and most of all it arrived on time made my SO happy and felt cared for ♥️♥️♥️
Though it would be nice to include some lozenges in cold and flu package too!

September 23, 2022
Rated 5 out of 5 stars

Great service

Great service, arrived super quickly and nicely packaged. Brown paper packages had a good range of choice and was one of the more affordable letterbox gift companies I found.

September 8, 2022
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Reply from Brown Paper Packages

Thank you Alice for the wonderful comments. We appreciate your feedback.

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company. It’s the first time I’ve used them and I cannot fault them. My dear friend lost his Grandparent last weekend and I wanted to send a care package that was quality and not just full of sweets. BPP has plenty of beautiful gifts to choose from to tailor your package to whoever you’re sending to. Delivery was speedy and everything was gorgeous. Will definitely use again and recommend to everyone I know!

August 1, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service, fast, efficient, helpful and thoughtful gifts.

July 5, 2022
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Reply from Brown Paper Packages

Thank you so much for your lovely comments and your order.

Rated 4 out of 5 stars

A really good gift service

Really lovely products and a good service. I've used them twice and both times the recipients were delighted with their gifts. The website could be improved to make it easier to view descriptions of items before at after you've selected them, but overall, it's a great service and I will continue to use it.

July 5, 2022
Brown Paper Packages logo

Reply from Brown Paper Packages

Hi Esther - thank you for feedback and for choosing to order from us. We are going to take your comments onboard and have been discussing them recently internally. Thank you for taking the time out to write a review.

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