Brown Paper Packages Reviews 

217
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Package was delivered on time. One substitution had to be made and my recipient was very happy with it. Receiving a personal response when I had a question was much appreciated. I will definitely ord... See more

Rated 4 out of 5 stars

I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a frie... See more

Company replied

Rated 5 out of 5 stars

I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... See more

Company replied

Rated 4 out of 5 stars

I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to... See more

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4.7

Excellent

TrustScore 4.5 out of 5

217 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(217)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceeded expectation in every aspect

I purchased a 'Build a Box' as a present for my partner. He is so delighted with his tailormade box. And the service itself exceeded my own expectations. From the quality of the goods, box presentation, handwriiten card, and being updated with an order confirmation and then a shipping confirmation so that I knew the progress of the order... I just cannot recommend them enough. I wish I could give them a million stars. Thank you so very much to the team! You made my partner and I very happy!!!

June 22, 2022
Unprompted review
Rated 1 out of 5 stars

I specifically asked for 3 packages not…

I specifically asked for 3 packages not to be delivered one package a day 3 days in a row. All arrived on day 1 together. I paid 3 delivery fees, one for each day. i had a reason for the 3 days delivery. Annoying.

June 18, 2022
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Reply from Brown Paper Packages

Hi Paul, We're really sorry we failed you on this occasion. As discussed over email we'll happily refund the shipment charges on your three shipments by means of apologies and we have put further checkpoints in highlight 'future' order requests. Kind regards, Dan

Rated 5 out of 5 stars

Fantastic customer service

I selected items to build my own box, as a birthday gift. Everything was presented beautifully and the postcard was hand written very neatly. Sadly a pen was missed out of the box, but I notified them by email and a new pen and apology gift was sent through immediately. Brilliant customer service and I highly recommend. Recipient was really pleased with contents.

May 20, 2022
Rated 5 out of 5 stars

Baby box

Beautiful box for our friend who had just had a baby. The contents were of excellent quality and the box was beautifully packed. Would definitely recommend

May 2, 2022
Rated 5 out of 5 stars

Thank you so much for all the amazing…

Thank you so much for all the amazing choices you offered to set up a care package for my loved one far from home in the UK. Loved that all the products were local, of great quality and that it was shipped within a day of ordering!
Will definitely recommend to my all my peers!

March 8, 2022
Rated 5 out of 5 stars

A really fantastic company

A really fantastic company, quality products and so easy to tailor your gift for the person you're sending to. My friend was over the moon with her gift and said the quality was excellent. Will definitely be using them again.

February 25, 2022
Rated 5 out of 5 stars

An absolutely stunning 'pick you up'…

An absolutely stunning 'pick you up' gift for a friend. Next day delivery, a hand written note, beautifully packaged and stunningly gorgeous items inside. My friend was overwhelmed. Whilst not the cheapest little gift, it was well worth every penny. Thank you for providing the lovely gift I'd hoped you would.

February 21, 2022

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