Package was delivered on time. One substitution had to be made and my recipient was very happy with it. Receiving a personal response when I had a question was much appreciated. I will definitely ord... See more
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I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a frie... See more
Company replied
I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... See more
Company replied
I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to... See more
Company details
Written by the company
Gift & Care Package Company
Contact info
April Cottage, Maidenhead Road, SL69DF, Cookham, United Kingdom
- 07703045491
- support@brownpaperpackages.co.uk
- www.brownpaperpackages.co.uk
4.7
Excellent
217 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Ordered as a surprise pick me up for my…
Ordered as a surprise pick me up for my mother in law isolating, such a lovely idea, they loved it
October 15, 2021
Reply from Brown Paper Packages
Hi there Alex! We are so glad your mother in law loved our care package. We hope the rest of her isolation period goes smoothly! Christina :)
Fantastic product, late delivery
Next day delivery, but ordered it on a Thursday and it arrived on a Monday. Package and set up otherwise is excellent.
September 28, 2021
Reply from Brown Paper Packages
Thanks for your order with us V & review score. As per our delivery terms and message, we can only deliver next working day if the order is before midday. Yours came in the afternoon so was despatch on Friday for the next working day - in this case Monday. We continually review our clarity of message so as not to disappoint, and we strive to exceed your expectations. This shall be further reviewed on your feedback.
Awesome service
I live in Australia and was very impressed with the range of products, the ease of ordering, the efficiency of my order being packed and how quick it was delivered.
Thank you so much, my brother was delighted with his gift.
August 30, 2021
Reply from Brown Paper Packages
Thanks Nic. Really happy we could help gift from the other side of the world
Just what I wanted
I wanted to create a care package for a male friend and this was perfect. I was able to select several items to tailor it to his personality. Everything arrived as I’d hoped, delivery was fast and items were well packaged. Would definitely use this service again in the future.
August 21, 2021
Reply from Brown Paper Packages
Thanks Donna. Looks forward to seeing you back again soon!
Great service & products for a little…
Great service & products for a little cheer-me-up for my sister - thank you!
August 16, 2021
Reply from Brown Paper Packages
Thankyou D for the feedback. Glad it went down well with your sister
Product fine
Product fine. Disappointed with delivery, ordered Saturday morning before 12 for next working day delivery with delivery charge. Wasn’t delivered til Tuesday.
August 13, 2021
Reply from Brown Paper Packages
Your feedback is appreciated and your point is valid, and something we're trying to fix and make clearer. Unfortunately our company is not yet large enough for a weekend despatch to be viable, so all Friday afternoon to Sunday night orders are packed and despatched Monday for Tuesday delivery. We do state this in our delivery terms, but we will review our messages at key points on the site to ensure we're providing clarity pre-purchase. Glad the product went down well.
Excellent
Got one of the brown paper packages for a friend and she absolutely loved it. The ability to customise is a definite plus. I also had a query regarding my order which was addressed very quickly by the customer service team. All round great service and I’ll definitely be shopping here again.
August 13, 2021
Reply from Brown Paper Packages
Thankyou Alice.. we pride ourselves on our service as well as our product selection, and overall reason for being! Hope your package went down well.
I found Brown Paper Packages online…
I found Brown Paper Packages online when trying to find a package for my son who was isolating with covid19 in the UK. I live in Australia so wanted something local in London. I sent a box of treats and the quiz box. He was so grateful and said the treats and teas and games were good quality and fun. Thankyou so much.
August 13, 2021
Reply from Brown Paper Packages
Thanks for the feedback Julie. Glad we could reduce the distance felt between you both for a small moment in time!
Beautiful and sustainable gift…
Beautiful and sustainable gift selection - sent a sympathy gift to a dear friend and it arrived in great time and was very much appreciated.
August 7, 2021
Reply from Brown Paper Packages
Thanks Verity. We intentionally source sustainable product where we can, as well as offset our carbon emissions we generate as a company - we have further to go on this track, but glad you noted our intention. We're happy the gift went down well, at a trying time...
Great service!
August 4, 2021
Bought the Wellbeing package for a…
Bought the Wellbeing package for a friends birthday birthday. It was delivered as expected. It was great I had notification of exact - hour window for delivery.
She loved the contents.
July 30, 2021
Reply from Brown Paper Packages
Thanks Lorraine.. our delivery partner DPD offers great service with their notifications, so happy it benefited you. Lovely to hear she enjoyed her gifts
Lovely package chosen as a gift
Lovely package chosen as a gift. Lots of lovely items to choose and very much enjoyed. Quick delivery.
July 21, 2021
Reply from Brown Paper Packages
Lovely review Elle, thankyou for it. We continue to add to the range to make your selection of gifts easy and inspired. Hope to see you again...
lovely gift at a very sad time
July 19, 2021
Reply from Brown Paper Packages
Thankyou Becky. I hope your gift brought some consolation...
Reply from Brown Paper Packages
Thanks Aidah.. our aim is not only to provide great unique gifts with a thoughtful meaning, but also to deliver the service you expect, so happy we hit the mark!
Love this idea
Love this idea! Such a lovely and thoughtful way to show someone that you’re thinking of them!! Fab service and arrived in time for birthdays!!
July 16, 2021
Reply from Brown Paper Packages
Thanks Sha. It was the idea of our founder Helen, when she was wanting to gift her brother something unique whilst he was in hospital.. happy you passed on the sentiment!
Great product, great service
I was extremely satisfied with Brown Paper Packages. The range of things to put in the package was great and the delivery was as promised! Was an excellent way to let my friends in London know that I was thinking of them in Australia! Thank you BPP
July 9, 2021
Reply from Brown Paper Packages
Our pleasure MJ. Glad we could bridge the gap between you & your friends!
Reply from Brown Paper Packages
Thanks Emily - our buying team work hard at keeping the assortment broad and interesting, so glad you found a suitable gift with us
So helpful and such a great range of…
So helpful and such a great range of products. Thank you!!
July 2, 2021
Reply from Brown Paper Packages
Thankyou for the review Victoria. Always happy to help..
Great site for birthday presents etc
Great site for birthday presents etc. My sister was thrilled when the surprise package arrived, beautifully packaged. Arrived on time with plenty of notice beforehand and an update after it was delivered.
Would not hesitate to use the site again, highly recommend!
June 16, 2021
Reply from Brown Paper Packages
Thankyou Barbara. What a wonderful review. We work hard at making the 'receiving' experience as special as possible, knowing the thought that goes into sending one of our gift boxes in the first place. We look forward to assisting you again in the future...
Awesome stuff team
Awesome stuff team! Very happy receiver and quick turnaround. Thank you!!
June 6, 2021
Reply from Brown Paper Packages
Its our pleasure to serve Alex. Glad to hear the package went down well!
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