The Buckle Reviews 102

TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

I received a bottle of guess parfume and after a few times using it the straw inside the bottle came detached from the spray button. I emailed customer service and after sending them a couple pics of... See more

Rated 1 out of 5 stars

I have noticed few times over the last year that they didn't refund me at all, so this time I decided to chase my refund and make sure I'm refunded for returned item they received on January 10th. Tod... See more

Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE! Five attempts made to return a pair of jeans purchased online - two via phone and three emails. First phone call placed on hold 58 minutes! Ridiculous! Provided order nu... See more

Rated 1 out of 5 stars

I am a Buckle credit card holder and I had very good things to say about both the store and the brand, until today when I tried to pay my bill. NOTHING screams tacky louder than a forced survey or a f... See more

Company details

  1. Clothing Store
  2. Jeans Shop
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Information provided by various external sources

Shop Buckle.com for the latest fashion trends from a large selection of brands; Lucky Brand, Affliction, Sinful, Quiksilver, Billabong, Projek Raw and more. Buy teen and college fashion jeans, shirts, shoes, coats, swimsuits, watches and more.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

102 reviews

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Rated 5 out of 5 stars

The Very Best Place to Shop

Buckle has so many different brands at great prices. They work with you if you order something from their site and want to change it, just bring it in the store. You get the amount you paid and help finding something in the same brand or something different. The staff are great and very sweet to my grandson. They always remember his name and can outfit me while helping me keep him happy.

February 1, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Every time I have had a question or need, they have gone above and beyond to help me- not only online but in store. The associates online and in store know their stuff, are eager to help and come up with a solution to any issue. I will now only buy Buckle jeans for myself. The quality is well worth the cost, and the comfort and look of the jeans doesn't compare to elsewhere. 10/10 company with a staff that truly cares about their customer!

December 3, 2018
Unprompted review

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