Burcham Car Sourcing Reviews 

393
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for providing professional, highly attentive service and expert advice during all vehicle purchases. Many people note that the entire car buying process is remarkably smooth, efficient, and completely free of traditional dealership pressure. Consumers frequently highlight how wonderfully easy it is to work with the staff, who completely take away the usual hassle and stress of finding the right vehicle. Satisfied buyers deeply appreciate the excellent communication, incredible availability, and genuine dedication shown by the team throughout every single stage of the transaction. Reviewers state they would gladly recommend these services to others and look forward to returning.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Service

Customers report a high level of satisfaction with the service, highlighting a seamless, professional, and... See more

Product

Consumers find the product experience to be thoroughly positive, noting that vehicles match descriptions and... See more

User experience

Clients share positive opinions on user experience, highlighting an exceptional and seamless car buying... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to thank Ross and his Team for the excellent service throughout the purchase of my BMW 540I. I was treat with care which made the purchase of my car thoroughly enjoyable . It was precisel... See more

Company replied

Rated 5 out of 5 stars

Wow what a service from Ross and Team Burcham! This has been a real first for me allowing someone into my world of buying cars but I felt a requirement when spending a lump of the kids inherence! Ross... See more

Company replied

Rated 5 out of 5 stars

The whole process of buying and selling a car was carried out so professionally and in such a short timescale. And Ross was available throughout to give me excellent professional advice. Delighted wit... See more

Company replied

Rated 5 out of 5 stars

From initial contact until the delivery of the car the whole process was made simple. Once the specification of what we wanted was agreed, with feedback on what was and wasn't likely to be a sticking... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Professional car sourcing. Built on a deep love of cars combined with an absolute appreciation for quality customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(393)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. I was recommended Ross by a friend and I’ve now recommended him myself to friends, my parents and colleagues. Ross made car buying genuinely enjoyable.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

After 12 faithful years with my old…

After 12 faithful years with my old car, I was totally overwhelmed at the prospect of searching for a new one but Burcham Car Sourcing instantly took all the stress away. Not only sourcing a beautiful car but assisting with the best finance options - thank you Ross and team.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I have been buying car from Ross (3) for the past few years.
I always received a fantastic service,in his dictionary there is no such expression as "no can do".
My last purchase was the best experience dealing with Ross. I called in the morning, detailing all the specs i wanted and got my car in the afternoon exactly as i specified.
Fantastic.
For this i give you 6 stars

January 18, 2024
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Thank you Franco for your very kind 6-Star review! It is always a pleasure working with you, particularly on this your 3rd BMW sourced by us. Wishing you enjoyable driving and we look forward to helping you again in the future. With warmest wishes, the Burcham Team.

Rated 5 out of 5 stars

Exemplary Car Sourcing and Selling Service

5 years ago I purchased a gorgeous bucket list car through Burcham Car Sourcing. Dealing with Ross was an absolute pleasure, his hospitality, outstanding knowledge and reassuring style allowed me to buy with total confidence, knowing that I would only find a very carefully sourced and fairly priced car through him. I felt 'looked after' as a buyer.

5 years later, having enjoyed the car hugely but feeling ready for a change, Ross was my first point of call to test the market for moving the car on.
As confident as I had been in the buying experience, I was equally reassured as a seller that my investment was in the safest and most trustworthy of hands, and quite soon a very good deal was secured.

In a sometimes unscrupulous trade, Ross is the exception. He is a true gentleman in whom any buyer or seller can trust with absolute confidence.

January 23, 2024
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

What a lovely 5-Star review Lawson, thank you sincerely for your kind words, it is our meaning of life to make our clients feel 'looked after'. It is always a pleasure to work with you, particularly as your taste in cars mirrors our own... We very much look forward to working with you again in the future. All the very best from The Burcham Team.

Rated 5 out of 5 stars

Easy from Start to Finish

Burcham Car Sourcing were a brilliant company to work with! Conversations with Ross were always positive and polite. Nothing was ever too much and went the extra mile to assist my needs. Will be using their services again and would highly recommend.

January 17, 2024
Unprompted review
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Reply from Burcham Car Sourcing

Nick, thank you for your kind 5-Star review. It was great working with you and we very much look forward to working with you again in the future. Thank you too for recommending your friends to use our services, for us, client recommendations are hugely valued and very much appreciated. Wishing you safe and enjoyable motoring!

Rated 5 out of 5 stars

Really easy and lovely service

December 22, 2023
Unprompted review
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Reply from Burcham Car Sourcing

Thank you Anya, for your kind 5-Star review. We are thrilled that you enjoyed your 'Burcham' experience and we look forward to working with you again, in the future. Best wishes, The Burcham Team.

Rated 5 out of 5 stars

Burcham Car Sourcing are a class act!

Burcham Car Sourcing are an absolute class act. A pleasure to deal with. They could not be more helpful or more professional. I would 100% recommend them to source you a car.

December 22, 2023
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Very kind words David, thank you. It was a pleasure working with you, we very much hope that you enjoy your very smart electric car. With warm wishes, The Burcham Team.

Rated 5 out of 5 stars

A happy customer

I recently had the pleasure of sourcing my new car through Burcham Car Dealership, and the experience was nothing short of exceptional. From the moment I expressed interest in a specific model to the day I drove off the lot, Burcham exceeded all expectations in providing a seamless and customer-centric car sourcing process.

The team at Burcham showcased unparalleled dedication to finding the perfect match for my preferences and needs. They listened attentively to my requirements, offering valuable insights and expert guidance throughout the entire process. Their commitment to ensuring customer satisfaction was evident in the personalized attention I received.

What stood out most was Burcham's ability to source exactly what I was looking for, even if it wasn't readily available in their showroom. Their extensive network and commitment to going the extra mile truly set them apart. The entire experience was marked by transparency, reliability, and a genuine passion for helping customers find their ideal vehicles.

Burcham's team demonstrated professionalism and expertise, making the car sourcing journey not only stress-free but also enjoyable. The communication was prompt, and I was kept well-informed at every stage. It's clear that Burcham Car Dealership values building lasting relationships with their customers, and their dedication to excellence shines through.

If you're in the market for a new car and want a dealership that prioritizes your satisfaction, I wholeheartedly recommend Burcham Car Dealership. My new car is everything I envisioned, and I'm grateful for the outstanding service and expertise provided by the Burcham team. Cheers to Burcham for making my car sourcing experience truly memorable!

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

One of the simplest transactions I’ve…

One of the simplest transactions I’ve ever experienced. Ross clearly has integrity and carries out his business in an honest fashion, which I really value. If the opportunity arose to deal with Burcham again I wouldn’t hesitate.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Good experience selling my Land Rover

Very good experience selling my Land Rover to Ross. Very professional and polite service. He did what he said he was going to do, when he said he would. I would have no hesitation in dealing with him again, and very much hope that I do!

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

I cannot recommend Burcham Car Sourcing highly enough. Ross and his team are extremely knowledgeable and professional. I gave them a challenging brief and within 2 weeks they had found something that was perfect for us, and within budget.

The whole experience was hassle free and seamless, you really feel valued.

I used to dread changing vehicle but I am actually quite looking forward to the next time we change car. We will not be going anywhere else!

November 15, 2023
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Thank you for your kind 5-star review Oliver. It was great woking with you on your exciting first source. We wish you and the family, lots of happy times camping in 'Nigel' and very much look forward to helping you with the next one!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Advice and help from Ross Burcham was second to none. Also, thanks to Ross, saved £'s and got exactly the car I was looking for. Cannot recommend these guys more.

November 4, 2023
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

It was great working with you again Matthew. Thank you for your kind 5-star review and continued loyalty - we look forward to helping you again down the line - in the meantime, we wish you safe and enjoyable driving...

Rated 5 out of 5 stars

Ultimate reassurance finding my next…

Ultimate reassurance finding my next car. Ross and his team were great in helping source my next car. Having got my last Cayenne through them, a car which was 5 years old when I got it and over 4 years never missed a beat and required nothing outside scheduled servicing, tyres etc. It is that kind of comfort that makes working with Burcham Car Sourcing the best reason when looking for your next car. They will help you towards not just the right make, model, specification, but find a check for the car that will serve you best. I have recommended them to friends and family, all of whom are delighted with the cars Burcham Car Sourcing helped them source.

October 20, 2023
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

It was fantastic working with you again on another exciting source Ian, thank you for your kind 5-star review and for your continued loyalty. We wish you very enjoyable driving!

Rated 5 out of 5 stars

Four Outstanding Cars Sourced over 15 Years

This is the fourth vehicle which Burcham have sourced for me over the past 15 years. Once again, Ross has located exactly what we were wishing for, model, spec, colour, mileage and budget.
The vehicle exceeded our expectations and the service provided by Ross and his team was once again exemplary.

November 1, 2023
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Many thanks for your very kind 5-Star review Forbes and for your continued loyalty. It is always a pleasure to work with you and we very much look forward to the next time - perhaps a GTC upgrade (if there is such a thing)? Wishing you safe and enjoyable motoring...

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.

Burcham are passionate about the quality of service they deliver. An enjoyable experience with great advice at every step along the way. I am delighted with my new car and will be using Burcham again in the near future

September 17, 2023
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Many thanks for the lovely 5-Star review Will. It was a pleasure working with you - thank you for entrusting us to source you your awesome new car and thank you too for recommending that your brother does the same! Wishing you happy motoring...

Rated 5 out of 5 stars

Ross listened to exactly what we needed…

Ross listened to exactly what we needed and wanted and got us the very best model for our budget. The whole process was so much easier than having to source a car ourselves and we’d highly recommend Burcham Car Sourcing for anyone looking for a new vehicle. Trustworthy, reliable, fair and a total pleasure to deal with.

September 4, 2023
Unprompted review
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Many thanks for your lovely review of your latest Burcham experience Katy - we can't believe it has been 7 years since we sourced you your first Burcham Car! Wishing you and the family safe and enjoyable driving - from the Burcham team...

Rated 5 out of 5 stars

An excellent experience from start to…

An excellent experience from start to finish. Thank you very much Burcham!

September 4, 2023
Burcham Car Sourcing logo

Reply from Burcham Car Sourcing

Many thanks for your kind review Pippa, it was a pleasure working with David and yourself, we very much look forward to working with you again!

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