Buss Murton Law Reviews 

401
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and exceptionally helpful, often going above and beyond expectations. The service is frequently highlighted as excellent, efficient, and supportive, making complex processes like property transactions smooth and straightforward. People consistently appreciate the clear communication, prompt responses to inquiries, and being kept well-informed throughout their engagement. Reviewers often describe their overall user experience as simple, stress-free, and easy to understand, even during challenging times. This leads many to feel supported and confident that their best interests are a priority, resulting in positive outcomes and strong recommendations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the quick, efficient, and professional... See more

Customer service

Users describe positive interactions with customer service, highlighting the professional, supportive, and... See more

Response time

Consumers consistently report positive experiences with response times, highlighting prompt and efficient... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience from start to finish with Sola. She kept me updated throughout the process and explained everything to me clearly in a way that was easy to understand. She was profession... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

Gail was exceptionally efficient and professional throughout the entire process. We never had to chase her for updates and always felt confident that everything was in hand, with our best interests a... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(401)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional Service

Buss Murton Law assisted us with the conveyancing for the sale of our property.

The staff were professional yet friendly and approachable and the communication via phone and email was excellent.

They kept us informed and updated throughout the selling process and dealt with any queries we had promptly and efficiently.

I would recommend Buss Murton Law for help with all types of legal matter.

June 23, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

I instructed Sohret Haffenden from Buss…

I instructed Sohret Haffenden from Buss Morton to draw up a new will for me. She was helpful, wise and efficient and carried it out for a very reasonable fee. Couldn't have asked for or expected any more.

June 6, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Quick, efficient and great communicators

We have used Buss Murton Law for years and they helped us with several property leases. We found them to be quick and efficeient and great communicators. We would highly recommend their dervices.

June 6, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you very much for taking the time to leave your 5-star review. We are grateful for your loyalty and are pleased to hear that your experience with us met our high expectations.

Rated 4 out of 5 stars

Good initial impression

Helpful, clear and concise advice. Very timely responses. Only reason for not giving five stars is because the scope of the advice/support needed was dramatically reduced (by external circumstances) so did not get to have the full "Buss Murton experience". But will be using Buss Murton again in the near future given our initial impression.

May 29, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We're grateful to you for taking the time to leave a review. We pride ourselves on our friendly and professional approach and hope to provide this to you again in the near future.

Rated 5 out of 5 stars

I was very satisfied with the service…

I was very satisfied with the service provided by this company . I would not hesitate to recommend them . Mr Ed Walter was very professional and explained everything very concisely.
I will be using this firm again in the near future .

November 10, 2023
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you very much for taking the time to leave your 5-star review. We are pleased to hear your experience met the high expectations we set ourselves. We will pass your comments onto Edward Walter.

Rated 5 out of 5 stars

Fantastic communication and extremely…

Fantastic communication and extremely supportive. Timely responses even when our main point of contact was away. Thoroughly recommend.

May 17, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you very much for taking the time to leave your feedback! We are proud to provide the best possible service and outcome for our clients, and are pleased that your experience met our high expectations.

Rated 5 out of 5 stars

An excellent service

An excellent service. The process was explained clearly and all our questions where answered prior to proceeding

May 14, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

My experience with Buss Murton law has…

My experience with Buss Murton law has been really good. From the beginning, everything was really clear and really well explained. Harriet was really helpful. Alex Lee dealt with my case and was always in contact for updates and progress. Highly recommend.

February 2, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for leaving your 5-star review, we are very grateful. We will pass your comments onto Harriet and Alex and are pleased that your experience with us lived up to our expectations.

Rated 5 out of 5 stars

Made Redundancy a bonus

Alex represented me in 2023 in a redundancy case. My employer gave me short notice
to sort legal representation and a limited budget. Alex came up trumps and managed to squeeze a couple of thousand more out of them while helping me stay sane through the process. I would highly recommend him and Buss Murton Law.

July 30, 2023
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your kind comments onto Alex Lee. We are glad that your experience with Buss murton met our high expectations.

Rated 5 out of 5 stars

An efficient partnership.…

The matter was dealt with in an efficient and timely manner

April 5, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We are grateful to you for leaving your 5-star review. At Buss Murton we pride ourselves on our professional and friendly approach, and we're pleased your experience met our promise.

Rated 5 out of 5 stars

Professional and friendly

I very much appreciated Sohret's clarity when I re-wrote my will.
She responded to my emails very quickly, setting my mind at rest over an addition I wanted to make after the first draft.
I greatly appreciated the accompanying letter explaining each clause in the will.
She and her trainee came across as warm and friendly.

April 10, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your kind comments onto Sohret. Our client's satisfaction is our priority and we're grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Excellent Service

The understanding of my situation, professionalism and expertise in resolving the issue. All staff were highly skilled and competent in their area of expertise, available and responsive. I would highly recommend Buss Murton Law.

March 1, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We're very grateful to you for leaving us a 5-star review. We pride ourselves on our professionalism and expertise, and we are pleased that your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

I found the whole process very smoothe…

I found the whole process very smoothe and easy to navigate in terms of paperwork and making an appointment. My phone conversation and subsequent meeting were very informative and I felt supported. Very professional with a personable tone which was important for me.

October 10, 2023
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Would recommend

Helen was very friendly, helpful and professional. I'm very happy with the service provided during the purchase of my home.

March 25, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review. We will pass your comments onto Helen. We pride ourselves on our professional and friendly approach, and are pleased to hear that your experience with Buss Murton met our promise.

Rated 4 out of 5 stars

Ed knows his subject matter and is full…

Ed knows his subject matter and is full of energy. Does not waste time on unnecessary small talk. Good sense of humour. Kept us informed and reacted to the need for changes as soon as they were noticed.

August 11, 2023
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We're grateful to you for taking the time to leave a review. We will pass your comments onto Ed Walter. We pride ourselves on ensuring our client's satisfaction and we're pleased we met that for you.

Rated 5 out of 5 stars

Straightforward, clear and easy to work with

Sohret and Helen made everything straightforward and were always clear and easy to work with, whether in person or by email.

February 27, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret and Helen. Our client's satisfaction is our priority and we are grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Fantastic

Helen and Jo were fantastic throughout. Understanding, knowledgeable, responsive and communicative. I would recommend them to anyone.

February 16, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We're very grateful to you for leaving your 5-star review. We will pass your comments onto Helen and Jo. We pride ourselves on our professional and friendly approach, and we're pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Very professional

Very helpful, good communication,

February 7, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Easy to follow process.

Ed made a complicated process easy for us to follow the steps along the way.

December 1, 2023
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Ed Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Moving house

Moving house, they say, is unbelievably stressful and our experience was no different. However, Helen Batt was a calming influence as every thorny issue arose and was dealt with. Her advice was always wise and her gentle sense humour reassuring. The staff at Buss Murton were always welcoming and efficient in administering the endless paperwork. We set a budget for moving costs based on estimates we were given and were pleased with the end results. Many thanks to all involved.

October 31, 2023
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your lovely comments onto Helen and the team. Our client's satisfaction is our priority and we're very grateful to you for taking the time to review your experience with Buss Murton.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look