Buss Murton Law Reviews 

401
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and willingness to go the extra mile, making interactions pleasant and productive. The service is frequently highlighted as exceptional, described as efficient, smooth, and straightforward, especially during stressful processes. Reviewers commend the customer service for being highly responsive and proactive, keeping them well-informed at every stage. Quick response times, clear explanations, and an approachable manner contribute to a stress-free and easy user experience. Many appreciate the personalized attention and support, with staff explaining complex matters thoroughly.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, supportive, and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as excellent, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

Both Kerry and Jenifa were a dream to deal with! Never came across a conveyancer that are both professional but so helpful whenever I had issues along the way. Will be recommending them to everyone! T... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used Buss Murton Law for a house sale and purchase, and once again they were extremely helpful throughout the whole (and often stressful) process. Kerry was fantastic — s... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

401 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(401)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kim Paige

I used Buss Murton because my late father used them, both Edward and Lucy guided me through sorting out my father's estate and various other legal matters, they were very knowledgeable, very kind and professional and nothing was to much trouble I would definitely recommend them, and use them again.

October 18, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Lucy and Edward. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

I highly recommend Buss and Murton

I highly recommend Buss and Murton, in particular Alexandra Miles. Alexandra is an exceptional lawyer. She handled my case very professionally but also with a high degree of sensitivity and kindness, which made a massive difference, while I was going through the most challenging time. I am very grateful to Alexandra for all her support and great work.

October 1, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Alexandra. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton

Rated 5 out of 5 stars

Great!

Once again, amazing service from Helen and the team - proactive and they help the client cut through all the legal processes!

Really helped to keep a difficult chain going f through to completion.

Highly recommend.

August 22, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Helen. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Great Service

Gail was extremely detailed and cleared up a lot of issues with my new property purchase, although this took time Gail made the process as simple as possible with clear explanations along the way, being local also made dropping documents off easy. Highly Recommended.

September 27, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

The conveyancing dream team

Our conveyancing team, Gail and Cathy, were outstanding. Professional, responsive, communicative, prompt. A delight to deal with. Our agents told us that they didn't know such people existed!

September 24, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail and Cathy. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Helpful and knowledgeable team

Helpful and knowledgeable team, and work was completed in a timely, professional manner with good communication.

April 2, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our knowledge and professionalism, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Very good

Very good, efficient and timely. Thank you.

August 8, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Extremely professional service and…

Extremely professional service and great customer contact during selling my property. I would thoroughly recommend Buss Murton to anyone involved in buying or selling property.

September 12, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Why we always use Buss Murton

We’ve used Buss Murton before and always been very happy with them, service and staff. This time was no exception - friendly and efficient and clear in explaining what we had to do. Always accessible and the office is close to where we live so it helps being able to collect and return documentation quickly. Very friendly and considerate staff

March 15, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Wills.

We found Ed Walter gave sound and uncomplicated advice. The response was always prompt. We felt that the fees were reasonable. We could have done without the automated chasers arriving so quickly

August 5, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our prompt and uncomplicated advice, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Great, friendly, professional service

This is the second move that I've completed with Paula Savage. This was a trickier experience (no fault of Paula's) as home moves can be, but Paula was there for me with friendly help and advice throughout, and she guided us to completion with her usual tenacity and expertise. Despite it all, Paula made it as stress-free as a house move can be. Thanks so much!

August 17, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Paula. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Buss Murton Law helped me enormously…

Buss Murton Law helped me enormously during a difficult time. They were friendly, listened to my thoughts and wishes and guided me well through the legal process. Thank you.

January 31, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service when I needed certification of trust documents. Edward Walter and his team were very helpful in providing a great service at a reasonable price.
I have used Buss Murton for Wills, Trusts and conveyancing over many years and always find their legal services to be good

August 3, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Ed Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Andrew has been Amazing

Wow, what great service we have received from Andrew Hollamby. Very assistive and honest. In this industry, a true breath of fresh air.
Matt

August 13, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Buying property can be fun!

The most pleasant experience of buying a property that I have ever experienced. All my questions were answered swiftly and accurately, searches and information packs were rapidly dealt with, etc. Buss Murton clearly have an experienced in-house team (in my case led by Gail Anthony) who work hard and communicate well. Many thanks!

July 31, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your kind comments onto Gail and the team. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Mr Richard McCulloch a solicitor from…

Mr Richard McCulloch a solicitor from BussMurtonLaw, hendled a repossession claim on behalf of one of our landlord whose property we are managing. Richard was diligent and professional throughout the process, ensuring every detail was meticulously handled. His expertise and commitment played a crucial role in achieving a successful outcome for our mutual client. We had worked with many Solicitors but Richard stands out as exemplary in his dedication and service. Highly recommended!
Shahzad Malik @ G8 Properties

July 19, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Sohret Haffenden

Sohret Haffenden - solicitor at Buss Murton - was extremely helpful and guided me through a difficult process with professionalism, but at the same time showing care and compassion.

July 16, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your kind comments onto Sohret. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Personable and competent service

A very competent and personable service delivered.

May 2, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Fast and efficient

Fast response to enquiry and matter dealt with efficiently and professionally.

June 5, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our efficiency and professional approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

44/46 Mathom Road

Kerry and Kathy were very helpfull in the recent sale off my house always more than helpfull

June 26, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for leaving your 5-star review. We are glad to hear that your experience met our high expectations. We will pass your comments onto Kerry and Kathy.

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