Buss Murton Law Reviews 

401
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and willingness to go the extra mile, making interactions pleasant and productive. The service is frequently highlighted as exceptional, described as efficient, smooth, and straightforward, especially during stressful processes. Reviewers commend the customer service for being highly responsive and proactive, keeping them well-informed at every stage. Quick response times, clear explanations, and an approachable manner contribute to a stress-free and easy user experience. Many appreciate the personalized attention and support, with staff explaining complex matters thoroughly.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, supportive, and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as excellent, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

Both Kerry and Jenifa were a dream to deal with! Never came across a conveyancer that are both professional but so helpful whenever I had issues along the way. Will be recommending them to everyone! T... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used Buss Murton Law for a house sale and purchase, and once again they were extremely helpful throughout the whole (and often stressful) process. Kerry was fantastic — s... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

401 reviews

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1-star

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4.9

All reviews

(401)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Service

Kerry and the Buss Murton team are the best in the business and were brilliant throughout. The communication and support throughout was amazing, with a genuine care factor notable throughout to ensure that the conveyancing process is thorough and personal. Thank you.

November 29, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry and the team. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Can’t fault the service

Can’t fault the service, Louis was particularly helpful, always there to explain anything we didn’t comprehend. Would recommend…

October 10, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Louis and the team. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton

Rated 5 out of 5 stars

Buss Murton - excellent

My experience of Helen Batt at Buss Murton has been excellent. She dealt with the sale of my late father’s house efficiently and with great professionalism. I wish I could say that for all solicitors.

November 27, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Helen. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Prompt

Prompt, friendly and efficient.

October 24, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Selling a house

At every stage in the selling process I was kept informed as to what was happening. I had access to both the lawyer and secretary and all times and they were very efficient at getting back to me. A very professional outfit indeed.

November 20, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Personable, patient and professional

Ed, we found him very personable, patient and professional. He gave us advice which proved helpful and we were generally in agreement with.

November 20, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Edward Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Ongoing, Positive Experience

I have dealt with Buss Murton, and with Ed Walter specifically, for many years now regarding making and updating my Will. He has consistently been professional, helpful, honest and kind - very ‘human’ in all interactions, whilst providing straightforward, plain-speaking legal advice which he makes easy to understand. This is extremely helpful for a ‘non-legal brain’ and why I have returned to Buss Murton, and to Ed, time and again over the years. Would not hesitate to recommend.

November 2, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Ed. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Simran was amazing

Simran was amazing. She was so supportive throughout the buying process and really had our back. She made the process so clear and was really communicative. We never felt we had to chase for information. The whole team made our purchase experience so smooth. Will definitely be referring to friends in the future.

November 8, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Simran. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Response times were first class, as was Helen's knowledge of the subject.

November 8, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Helen Batt. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Excellent Service …

Work centred around sorting my mother’s estate following her death last year. Everything was dealt with empathetically and efficiently. I was particularly grateful that the team afforded me time to meet face to face when I had queries and above all were good listeners and gave clear answers and advice. I built up a good rapport with them which made things a lot more reassuring. Work began in Aug 23 and I asked for additional work to be done in conjunction with the main activities as I was impressed with the service; the files were closed in Nov 24.

November 11, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

You were extremely helpful and polite…

You were extremely helpful and polite and kept us informed what we going on at all times thank you

November 7, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Made to feel at ease with stressful…

Made to feel at ease with stressful situation and helped to make things clearer .Also very good at dealing with other party.

November 2, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Updating wills and arranging LPA's

We were not looking forward to updating our wills and arranging LPA's. The whole process was simplified by the detailed explanations and help received whilst completing the relevant documents. The points raised during discussions enabled us to consider details that would otherwise have been overlooked. This was done in a friendly and helpful manner which made the whole process much easier than expected.

March 28, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

The personal touch that Edward and the…

The personal touch that Edward and the rest of the Buss Murton Law staff gave us was exceptional. They were all welcoming and explained everything in such a way that we understood.

We would highly recommend Buss Murton.

July 15, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Edward Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Buss Murton Law: timely completion, professional service

Buss Murton Law (BML) represented us in the sale of an investment property where we were the final component of a chain, with our buyer extremely keen to purchase and us equally keen to sell before the UK Budget so, basically, it was a high pressure situation from all sides. BML managed to complete the sale in the desired time without exposing us to unacceptable risks, dealing adeptly with some unreasonable requests from their counterparty solicitor. Since 2019, this is the fourth property transaction that BML have represented us on in a professional matter and they will be our first port of call for our future property matters. Big thank you to Kerry Carter and Kathy Kell.

October 25, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry and Kathy. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Would definitely recommend

Communication via email and telephone with our solicitor and her colleagues was excellent and very friendly - we were rarely in any doubt about how our property sale was progressing, and we are really grateful to Buss Murton for making the process as smooth as such matters can be.

October 25, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise

Rated 5 out of 5 stars

Making wills

The team at Buss Murton Law in East Grinstead has been a great help in the making of our wills.
They were helpful, very knowledgeable and gave us good advice where needed. It was all done very quickly and efficiently.
We would highly recommend them.

October 21, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our knowledge and good advice, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Sohret Haffenden

Sohret Haffenden, the person who i delt with, i found to be very professional and experienced. The overall cost of the work carried out was realistic.

October 17, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret Haffenden. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

It was a pleasure to do my business…

It was a pleasure to do my business with Mr Walter.

October 19, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Edward Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Great communication and highly…

Great communication and highly efficient

Was very good at answering my questions

October 18, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

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