Buss Murton Law Reviews 

401
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and willingness to go the extra mile, making interactions pleasant and productive. The service is frequently highlighted as exceptional, described as efficient, smooth, and straightforward, especially during stressful processes. Reviewers commend the customer service for being highly responsive and proactive, keeping them well-informed at every stage. Quick response times, clear explanations, and an approachable manner contribute to a stress-free and easy user experience. Many appreciate the personalized attention and support, with staff explaining complex matters thoroughly.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, supportive, and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as excellent, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

Both Kerry and Jenifa were a dream to deal with! Never came across a conveyancer that are both professional but so helpful whenever I had issues along the way. Will be recommending them to everyone! T... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used Buss Murton Law for a house sale and purchase, and once again they were extremely helpful throughout the whole (and often stressful) process. Kerry was fantastic — s... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

401 reviews

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4.9

All reviews

(401)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Legal Expertise and Outstanding Support from Buss Murton Law

We are incredibly pleased with the outstanding legal services provided by Buss Murton Law in Royal Tunbridge Wells in handling the estate of our late uncle. From start to finish, the team was professional, efficient, and highly knowledgeable, ensuring that every aspect of the process was managed seamlessly.

A special mention must go to Lucy Head, whose exceptional work and dedication truly stood out. She expertly navigated the many challenges that arose in dealing with an estate involving heirs across multiple countries. Her ability to handle complex matters with precision and care made a significant difference, and we felt confident that we were in the best hands.

We would also like to express our gratitude to Gail Anthony, who provided invaluable guidance through a particularly intricate property process. Her expertise in dealing with different aspects of law, alongside financial, private and public entities, ensured that everything was handled smoothly and efficiently.

The professionalism, dedication, and expertise of the team at Buss Murton Law made what could have been a daunting and stressful process so much easier. We highly recommend their services to anyone in need of expert legal assistance. Thank you once again for everything!

December 3, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our communication and guidance, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Communication was very good, prompt reply to all enquires. Excellent advice/guidance from start to finish.

March 7, 2025
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our communication and guidance, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Alex was hugely helpful and supportive…

Alex was hugely helpful and supportive with my retirement exit from work.

March 11, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Alex. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Our recent experience with Muss Burton…

Our recent experience with Muss Burton Law - specifically with Gail Anthony and her team managing the conveyancing for our private property sale - has been incredibly positive.

We’ve been through conveyancing for purchases and sales with different firms before, and have had pretty awful experiences. These are including and not limited to having our file given to numerous different solicitors like it’s a game of pass the parcel, lack of updates, being effectively non contactable, and a lack of transparency.

Working with Gail, thankfully, was a ‘night and day’ difference to our previous difficulties.

Gail is fast (and I mean really fast, but yet still thorough), efficient and helpful. Clearly she has a lot of experience and really knows what she is doing, but beyond this, she provides an outstanding customer experience. It often felt like Gail was only working on our case (of course, we know that’s not true!!).

No ball dropping, confusion or unnecessary delays from her side - just seamless, on-time delivery, and for that we are so grateful and cannot recommend her enough.

We will certainly seek to engage her again in the future. Thank you Gail and team. It was a pleasure to work with you.

February 14, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Exceptional Customer service

Right from the start Helen and her team at Buss Merton were exceptional. The whole way through everything was explained really clearly and I could contact someone by email or phone whenever I needed. Any issues with the purchase were explained and we were given advice to help us make decisions and I always knew that Helen had my best interest at the centre of all the suggestions she made. I would definitely recommend Buss Merton and would use them again. Thank you so much!

October 18, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Helen and the team. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Conveyancing

I used Buss Murton for a property sale which included a lease extension and an onward purchase.
Gail Anthony, our solicitor was amazing from start to finish, there was a few issues with our buyers making demands but Gail talked things over with me on the phone on more than one occasion. When Gail was on annual leave and also on our completion day Alice Atkins was extremely helpful and thorough. Also not to forget Gail’s PA Cathy Murphy who was very responsive at all times and kindly explained the moving day process over the phone to me. All in all a great team and I would highly recommend.

February 28, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail, Alice and Cathy. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Total efficiency

There is never a need to prompt - Helen Batt and team are always ahead of the game and we have absolute confidence in them.

February 22, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Helen and the team. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

We would highly recommend Buss Murton

We would highly recommend Buss Murton, and will be happy to instruct them again on any future requirements. They dealt with all enquiries swiftly and took the time to explain what was happening at all stages.

February 1, 2025
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Highly recommend Buss Murton Law

Margaret Sculpher was my solicitor representing me through my divorce. Her professionalism, guidance and support through the whole process was second to none and I couldn't have asked for anyone better to represent me.
The team at Buss Murton Law are friendly and professional, whoever you speak to.

February 6, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Margaret Sculpher. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

So kind and understanding.

So kind and understanding.

February 6, 2025
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Buss Murton - professional service

Buss Murton clearly explained the legal process at each stage of the proceedings and kept us fully informed of costs. They were professional, helpful and understanding in the administration of our legal requirements.

January 13, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Superb and efficient

An excellent, thorough service.

December 19, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Great company to deal with.

Great company to deal with. Attention to deal. Great keeping me up to date with the whole process. Well done team.

January 17, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Friendly & Professional

Was always able to speak to someone on the phone and once I linked my email to my phone for the duration there was no delays.
Every thing was explained fully via Teams with documents forwarded quickly and it was all completed in the time frame required.

January 15, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Good response times

Good response times, and clear review and communication of critical factors.

January 2, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Highly recommended

This is the second time I have engaged Buss Murton for a property transaction and I am just as delighted with their service as I was the first time. They are fast, efficient, incredibly knowledgeable and nice people to boot. I wouldn’t hesitate to engage them as my solicitors or legal representatives in the future.

November 7, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Exceptional service

A last minute hitch occurred on the day of completion due to the vendors’ managing agent. Sola handled the matter brilliantly. Her expertise, dedication to client care and her commitment enabled our purchase to proceed when a postponement had seemed likely. Sola and her secretary Andrew were efficient, conscientious and courteous throughout.

December 13, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sola and Andrew. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Throughout the whole process of selling…

Throughout the whole process of selling our house, the team at Buss Murton were supportive and attentive, ensuring everything went through smoothly and they were always available to answer any questions or concerns we had.
Thank you, and we will definitely be using their services again.

December 18, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our supportiveness and attentiveness, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Recent property sale.

The process was well explained and we were always provided with professional and straightforward advice when we required it, all queries were dealt with very promptly.

We were regularly updated with the progress of our property sale, this helped us to understand any perceived delays and assisted in making this straight forward transaction.

Thank you.

December 13, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Superb service from start to finish…

Superb service from start to finish even with somewhat difficult buyers
Highly recommended

December 6, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

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