Buss Murton Law Reviews 

397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often going above and beyond to assist with complex situations. The service provided is frequently described as first-class, efficient, and stress-free, even during challenging processes like house sales and purchases. Reviewers highlight the exceptional customer service, noting clear explanations, prompt responses to queries, and a supportive approach throughout their interactions. The user experience is often commended for being smooth and straightforward, with many appreciating the ability to complete tasks remotely and receive practical advice. However, some customers also noted that communication could sometimes feel cold, requiring them to proactively seek updates, which might not suit those desiring a more personal approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting sympathetic, responsive,... See more

Response time

Customers had positive experiences with response time, consistently praising the promptness and efficiency of... See more

User experience

Consumers generally report a positive user experience, often highlighting professional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sohret provided an excellent service throughout , she is knowledgeable and professional and kept me updated throughout the entire process Sohret explained things clearly and always responded promp... See more

Company replied

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

i had the best of help and support from Melanie den Brinker who is trully very professional , kind and knowledgable barister in her field. at every step of the way i trully felt that i was looked out... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.9

All reviews

(397)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ed was very engaging and proactive in…

Ed was very engaging and proactive in helping advise on a particularly emotive and therefore difficult matter.
It turned out that we had legal insurance cover and so in the end did not progress with Buss Murton in actually dealing with the probate dispute, but from the initial engagement we had I think that Buss Murton would have been an excellent choice

July 8, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave a review of your experience. We will pass your comments on to Ed who will be delighted and we hope we have the opportunity to assist you in the future.

Rated 5 out of 5 stars

Both Kerry and Jenifa were a dream to…

Both Kerry and Jenifa were a dream to deal with! Never came across a conveyancer that are both professional but so helpful whenever I had issues along the way. Will be recommending them to everyone! Thank you again as you made the experience less stressful.

July 8, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Amazing feedback, thank you so much for your review! We will pass your comments onto Kerry and Jenifa. Client satisfaction is our priority and we are delighted that your experience with Buss Murton was so positive.

Rated 5 out of 5 stars

Ed was terrific providing a very…

Ed was terrific providing a very personal and professional service which he delivered with great thought and sensitivity.

The pre meeting contact however, correspondence and payment demands, was very off putting and negative.

April 17, 2026
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Ed. Client satisfaction is our priority and your feedback is valuable to ensure our processes are working to deliver the high standard of service we strive for. Thanks again for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Flat sale

I thoroughly recommend Helen Batt at Buss Murton Law in Tunbridge Wells. Helen handled our flat sale, which at times wasn't straightforward, with great expertise, professionalism and understanding. She was clear in talking us through each stage, prompt to respond to queries and a great help with the paperwork.

July 1, 2026
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Helen. Client satisfaction is our priority and we’re very grateful to you for taking the time to review your positive experience with Buss Murton.

Rated 5 out of 5 stars

Excellent Service

We have found the whole experience of dealing with Buss Murton Law an excellent one. Ed and the team have always been responsive, thoughtful and highly professional. I would have no hesitation in using your services again in the future or recommending the firm to others.

July 6, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback and we will pass your comments on to Ed. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re delighted that you were satisfied with your experience.

Rated 4 out of 5 stars

Positive legal experience

Sympathetic and responsive advice. Professional at all times.

June 25, 2026
Unprompted review
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Reply from Buss Murton Law

Thank you for leaving your 4-star review. We pride ourselves on being understanding and responsive and we are so pleased your experience with us met our high expectations.

Rated 5 out of 5 stars

Sohret has always been very efficient

Sohret provided an excellent service throughout , she is knowledgeable and professional and kept me updated throughout the entire process
Sohret explained things clearly and always responded promptly to any questions that I had.
I was very pleased with her service and would highly recommend her to others .
I also would like to thank Sohrets assistant and the receptionists who were always on hand to help me

June 24, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for leaving such a great review Sally. Your comments have been passed on to Sohret and the team who will be delighted. Client satisfaction is of the upmost importance to us so we are very pleased your experience met our high expectations.

Rated 5 out of 5 stars

Excellent legal support

The level of competence and professionalism that was provided to support my request was very reassuring.

March 31, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re so pleased your experience met our high expectations.

Rated 5 out of 5 stars

you will be guided through the process in the most efficient way

i had the best of help and support from Melanie den Brinker who is trully very professional , kind and knowledgable barister in her field. at every step of the way i trully felt that i was looked out for and in the mist thoughtfull and cost efficient way, as much as it is possibke for these matters. greatfull for all the hrlo to Melanie and her team.

September 1, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Excellent friendly communication…

Excellent friendly communication throughout our purchase and sale.

November 7, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re so pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Professional and thorough

Ed Walter was prompt, thorough and responsive to our needs and preferences as clients. Would make use of his services at Buss Murton Law again without hesitation. Thank you.

September 30, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Ed. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Buss Murton managed the conveyancing…

Buss Murton managed the conveyancing for the sale of my late fathers property and I cannot fault their service at all. From the initial phone call, to request a quotation, they were efficient and extremely informative at all times.
I would not hesitate to recommend them, a firm 10/10 from me!

April 30, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re delighted that your experience met our high expectations.

Rated 5 out of 5 stars

Sale of family property

Our conveyancer, Gail Anthony, was extremely efficient, professional, resourceful and painstaking in her attention to the details of our property sale. We knew we could rely on her to move matters forward carefully yet swiftly.

April 30, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail. Client satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 3 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the lack of service i have received during the process of purchasing a property.
The sale of our property was a stark difference and completely positive experience however unfortunately the conveyancer left Buss Murton and our case was handed over to someone else whom i had to consistently chase for updates and even got us confused with another new build client at one point. I have little faith in the attention given to surveys and after a month of moving in have again had to chase the nhbc documents which should of been produced on completion. Very disappointed and frustrated with the whole experience and would not recommend at all. Think the business needs to touch base with reality and understand the stress of moving and keep their clients updated regularly especially given the charges.

April 28, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you for taking the time to leave a review. We are very sorry to hear that your experience with us did not meet your expectations. Please be assured that we are committed to providing a high standard of service and we take your feedback seriously. Thank you again for bringing it to our attention.

Rated 5 out of 5 stars

Efficient

Efficient, good communication when needed and helpful on something I've not dealt with for a long time.

April 8, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Recommended for conveyancing...

Despite our house sale taking much longer than anticipated, Buss Murton was constantly working to get the sale progressing and keeping us informed every step of the way. We will use again.

April 20, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Recommended for complicated family law

The family team at Buss Murton have dealt with a long and complicated will and LPA matter for our family. I thoroughly recommend their services.

April 14, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Great service great people great…

Great service great people great company 👍

April 7, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Sohret Haffenden was professional and…

Sohret Haffenden was professional and super to deal with whilst writing our wills.

April 9, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Professional, and extremely helpful

Solicitor Ed Walter is professional, to the point and extremely helpful in all ongoing legal matters and advice we have needed assistance with recently.

March 31, 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Ed Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton

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