Buss Murton Law Reviews 

400
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and willingness to go the extra mile, making interactions pleasant and productive. The service is frequently highlighted as exceptional, described as efficient, smooth, and straightforward, especially during stressful processes. Reviewers commend the customer service for being highly responsive and proactive, keeping them well-informed at every stage. Quick response times, clear explanations, and an approachable manner contribute to a stress-free and easy user experience. Many appreciate the personalized attention and support, with staff explaining complex matters thoroughly.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, supportive, and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as excellent, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

Both Kerry and Jenifa were a dream to deal with! Never came across a conveyancer that are both professional but so helpful whenever I had issues along the way. Will be recommending them to everyone! T... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used Buss Murton Law for a house sale and purchase, and once again they were extremely helpful throughout the whole (and often stressful) process. Kerry was fantastic — s... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

400 reviews

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4.9

All reviews

(400)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Helen is a fabulous conveyancer

Helen is a fabulous conveyancer. I have used her a number of times before and would never use anyone else as long as she’s available. The only reason I haven’t given 5 stars is because the experience was slightly dampened by the endless requests from the buyer’s solicitor.

October 31, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Here at Buss Murton we pride ourselves on our friendly and professional approach and we’re pleased the service you received met your expectations, and ours. We will pass your comments on to Helen. Thank you for leaving a review.

Rated 5 out of 5 stars

Combining expertise with a friendly, approachable service

The team at Buss Murton made the whole property purchase process smooth and straightforward. Their communication was excellent throughout — I was always kept up to date and any questions I had were answered clearly and promptly.

They handled all the legal aspects efficiently and with great attention to detail, which gave me confidence that everything was being taken care of properly. I really appreciated their professionalism, responsiveness, and the way they made what can be a stressful process feel easy and well-managed.

Overall, Buss Murton are doing an excellent job of combining expertise with a friendly, approachable service.

November 1, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Very efficient

Very efficient, quick to respond and professional

October 31, 2025
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Transfer of 9 Glenleigh Walk

On behalf of my brother John, we sincerely appreciate the totally efficient and caring way you have dealt with the transfer of 9 Glenleigh Walk - owned jointly and now transferred to Joanna, John's ex wife.

October 28, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Well done Paula Savage

Paula Savage handled both the sale of my flat and the purchase of our new family home, neither of which were straightforward. However, with her patience, persistence and dogged determination both transactions were successfully completed. We will be forever grateful for everything she did to assist us at this very difficult time,

October 27, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Paula Savage. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 3 out of 5 stars

They were efficient

They were efficient, but very cold in their communication. As a now single person who had never dealt with these types of issues, I felt there was no real guidance. I felt I had to ask what was happening or what I should or could do. On a plus the cost came through as a bit less than I expected. There must be a market for either divorced or bereaved
people who need a slightly more personal approach, or even just people buying property for the first time

October 24, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you for taking the time to leave a review of your experience with Buss Murton. We value our client’s feedback and we use it to improve our service to future clients. If you would like to discuss your experience with one of our team, we would be happy to look into this for you. Please don’t hesitate to contact us on smakinde@bussmurton.co.uk

Rated 5 out of 5 stars

Refinancing

Helen has recently acted for us in the refinancing of a property. As always, the service was carried out efficiently and we were kept updated at every stage. We would not hesitate to recommend using Helen & her team at Buss Murton.

October 10, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Helen. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Knowledgeable, professional and efficient

The Buss Murton team were knowledgeable, professional and efficient. We would definitely recommend them.

September 19, 2025
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Highly recommend

Paula and the conveyancing team were very supportive and great communication throughout our house purchase. Highly recommend the team!

May 24, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Paula. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Good experience

This was a first time I have purchased a property. Gail and her team at Buss Murton Law were extremely helpful guiding me through the conveyancing process. Any questions that arose were answered in a timely manner and I was able to complete and sign documents remotely which was a plus. I can highly recommend Buss Murton Law services for conveyancing.

October 14, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Fantastic experience for the second time!

This is the second time we’ve used Buss Murton Law for a house sale and purchase, and once again they were extremely helpful throughout the whole (and often stressful) process. Kerry was fantastic — she really felt like she was on our side and worked hard to resolve any issues that came up. We couldn’t recommend them highly enough!

September 19, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Second property transaction with Buss…

Second property transaction with Buss Murton and our conveyancer Simran. Again a thorough and professional experience during the whole process. Highly recommend.

October 6, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Simran Sanghera-Phillips. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Made house buying almost stress free!

Using solicitors for house buying and selling is not a highlight of the process and even when getting recommendations from friends it's usually because a company was 'fine'. So it was extremely pleasing to find Buss Murton Law not only 'fine' but very very good. They were efficient and professional but more than that, they didn't bother us on small details, they took initiative with an evasive seller and when our buyer asked silly questions that were not relevant or they already had the answers to, our solicitors didn't back down and just told them what to do without concerning us. We only found out from the estate agent afterwards. It was realy nice to not have to deal with extra stress. It felt like our solicitors were the boss solicitors telling the buyer and the seller solicitors what to do and how this process should go. We will defintely use Helen and her team in the future.

March 1, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Helen Batt and her team. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

The case was dealt with professionally…

The case was dealt with professionally and promptly. I would particularly like to thank Alice Atkins for her thoroughness and very pleasant manner.

September 18, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Alice Atkins. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Lucy Head's professionalism

Lucy Head is professional, thorough and thoughtful in dealing with the exceptionally sad time in dealing with the passing of a loved one's affairs. Thank you

September 22, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Lucy Head. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Probate

Efficient and straightforward

September 24, 2025
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Clear advice and well explained

I received clear advice and detailed explanations as required. Responses were prompt and the lawyer was very pleasant to work with.

September 24, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Excellent service provided by Gail…

Excellent service provided by Gail Anthony. Her expertise and professionalism makes the buying/selling process fairly easy. Highly recommended to anyone who is interested in purchasing or selling property.

September 19, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail Anthony. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Very helpful and respectful

Very helpful and respectful. Talked me through everything with patience. Gave me detailed options and some recommendations. Ended up with a better outcome than what I was expecting. Very easy to talk to. Would not hesitate to use this company again. Thankyou to Barney Bose and the team around him.

August 29, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Barney Bose and his team. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

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