Buss Murton Law Reviews 

400
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and willingness to go the extra mile, making interactions pleasant and productive. The service is frequently highlighted as exceptional, described as efficient, smooth, and straightforward, especially during stressful processes. Reviewers commend the customer service for being highly responsive and proactive, keeping them well-informed at every stage. Quick response times, clear explanations, and an approachable manner contribute to a stress-free and easy user experience. Many appreciate the personalized attention and support, with staff explaining complex matters thoroughly.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, supportive, and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as excellent, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

Both Kerry and Jenifa were a dream to deal with! Never came across a conveyancer that are both professional but so helpful whenever I had issues along the way. Will be recommending them to everyone! T... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used Buss Murton Law for a house sale and purchase, and once again they were extremely helpful throughout the whole (and often stressful) process. Kerry was fantastic — s... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(400)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

good explanation of change needed and…

good explanation of change needed and much help given with form filling and other admin required

October 10, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you for your review of your experience with Buss Murton. We value every client’s feedback as it helps us to maintain our high expectations of the service we deliver.

Rated 4 out of 5 stars

My first time using Buss !

My first time dealing with you but I was extreamly pleased at the friendly and professional approach by all staff . Your ability to explain what at first glance a complex legal subject into a form very clear ! Plus always giving both positive and possible negative comments as to how case could develop.

April 15, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Here at Buss Murton we pride ourselves on our friendly and professional approach and we’re pleased the service you received met your expectations, and ours. Thank you for leaving a review.

Rated 5 out of 5 stars

Alex was kind

Alex was kind, considerate and helpful at all times during a rather delicate negotiation. Thank you.

November 10, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Alex Lee. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 4 out of 5 stars

Achieved what we needed but with minor caveats

Buss Murton delivered a good service and we got what needed within decent timescales over the Christmas and New Year period.
The reason for 4 stars and not 5 is some issues that needed to be pointed out within the wills, and one particular issue needed pointing out more than once.

December 29, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you for your review of your experience with Buss Murton. We value every client’s feedback as it helps us to maintain our high expectations of the service we deliver

Rated 5 out of 5 stars

Easy to work with and very helpful.

Easy to work with and very helpful.

December 23, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Outstanding Service, highly recommended We have used Kerry Carter before when…

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook.
Both Kerry and Jenifa have been an absolute pleasure to deal with, and have spent over and above the time that would have normally been expected in dealing with some of the issues that arose during our sale.
We cannot reccomend their services enough

December 19, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry and Jenifa. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Great service

Great service, very fast completion on property purchase

December 1, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Always get lawyered up

Great lawyers, easy to talk to, relaxed atmosphere with painless delivery.

October 17, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Exceptional

Had telephone conversations with a few other solicitors before I met Margaret. On consultation the first thing she said was "are you safe?" From then knew she was the right solicitor for my situation. She was open and honest about the worst case scenario so managing my expectations. Her knowledge is amazing and her client care (and Rosalin's) was exceptional. Totally recommend.

December 7, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Margaret and Rosalin. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

First Class Service

From my initial enquiry I have received a first class service. I have felt prioritised throughout the process and have received clear and concise instructions when necessary and regular updates. I look forward to continuing to use Gail and Cathy’s services once I find my new home.

December 1, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto those who supported you. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Great Team!

Great Team!
Buss Murton are always ready to help and support our needs, offering quick and efficient communication.
Melisa is consistently prompt in responding to our queries, and Dal and Dominic are also fantastic.
An absolute pleasure to work with!

November 27, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Melisa and Dal. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Gail was an excellent conveyancer

Gail was an excellent conveyancer. She was efficient and knowledgeable and oversaw the sale of our property with care and expertise.

November 21, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Professional and friendly experience

The service I received from Melanie was conducted with professionalism and sensitivity. All information provided was clear and accessible for my son, and his instructions were duly acknowledged and taken into consideration.

Melanie demonstrated patience and
ensured that we were kept fully informed throughout the entire process.

October 30, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Melanie. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

FIRST CLASS experience

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile.

I would definitely highly recommend Buss Murton Law and would not hesitate to tell all my friends and family.

Thank you ALL again for making this purchase so simple and stress free.

November 18, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry, Jenifa and Jade. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Buss Murton Law Tenancy Renewal

Buss Murton Law and particularly Alice Waters, have been a great help in assisting myself and my tenant with a tenancy renewal. I would certainly use them again.

November 21, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Alice Waters. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 4 out of 5 stars

I felt the interactions with BM were…

I felt the interactions with BM were positive and the legal side explained to me in language I understood.
My only criticism would be that I felt sometimes, in my case, certain events dragged on for a bit too long before hitting the opposite party with legal force

November 21, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you for your review. We value your feedback and are pleased that your experience with Buss Murton was positive. We appreciate your patience as the matter progressed and will pass your comments on to the solicitor who supported you.

Rated 5 out of 5 stars

D AND E HARRIS. Purchase of 41 Ridgeway

Always responded very quickly with practical and relevant solutions. Was accessible and helpful. I would recommend Helen to any property purchaser. Money laundering was a pain but that is the fault of the law and it was handled extremely well by Helen

June 27, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Helen. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Sound advice from Alex Lee

Alex Lee provided professional, structured, plain English advice on my settlement agreement. Ensuring I understood each clause and questioning figures where relevant. Thank you for your support.

October 31, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Alex Lee. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Ed Walter and his team do a great job

Ed Walter and his team do a great job. Quick to respond, helpful and efficient. We would highly recommend.

October 15, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Ed Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Drafting Final Testament and Wills

Buss Murton Law's accurate and timely support throughout the process, notwithstanding their patience, was much appreciated.

November 10, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and timely approach, and we’re pleased your experience with Buss Murton met our promise.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look