Buzzard Reptile Reviews 

332
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We are first time owners of a Hermann tortoise and visited Buzzard Reptiles with a whole lot of questions relating to his upkeep and welfare. Wookie and his team were amazing. They were so patient and... See more

Rated 5 out of 5 stars

I shopped online and I love that you can choose from 100's of individual pieces of wood/branches/cork etc. The communication from the store was great & the delivery was quick, everything arrived in g... See more

Rated 5 out of 5 stars

Many thanks to those at Buzzard repltiles, i ordered an aquarium that was packaged brilliantly. i had ordered the same aquarium from a well-known online retailer but they failed to show any attention... See more

Rated 1 out of 5 stars

Have purchased live food from buzzard reptile once or twice and never ever again..I would strongly advise against these people as they do not take any care when orderering live INSECTS ..I spent 20 mi... See more

Company details

  1. Reptile Store

Written by the company

Based in Leighton Buzzard, Buzzard Reptile offers a wide range of products, both online and instore, giving all you need to keep your exotic pets happy and healthy. From Livefood to live plants, water bowls to specialist plant lighting, we have it all at Buzzard Reptile!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

332 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(332)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class company

Little mix up with one of the items but I emailed them and they sent out the correct one,ordered a few times now and this has been the only problem but was swiftly sorted,top class company

May 29, 2024
Rated 1 out of 5 stars

Dubia invasion

Dubia beetles loose in a cardboard box. They went everywhere. 😡I have never recieved an email response. I buy loose beetles all the time from other companies. Never just opened a box where they are all loose.

May 28, 2024
Buzzard Reptile logo

Reply from Buzzard Reptile

Hi Dawn. As mentioned in our email response, the website description is quite clear on this product that there are 2 packaging options - eco-pack and pre-pack - pre-pack come in tubs while eco-pack are loose in the cardboard sleeves. On your order, you have selected the eco-pack option. Whilst we appreciate that mistakes can happen on ordering, but it is disappointing when we are left poor reviews for providing exactly what a customer orders...

Following your edit, your email was responded to on the 2nd June

Rated 5 out of 5 stars

Top marks all round

Fast delivery, well packaged and regular communication. The springtails were sold at a good price, plenty in the package and healthy/lively.

April 29, 2024
Rated 5 out of 5 stars

Amazing stock!

Great experience, its been some years since I've ordered from them last and I've been well reminded of their great quality. I won't be ordering from anywhere else from now on!

April 26, 2024
Rated 5 out of 5 stars

attention to detail, great service

Many thanks to those at Buzzard repltiles, i ordered an aquarium that was packaged brilliantly. i had ordered the same aquarium from a well-known online retailer but they failed to show any attention to packaing it properly where as these guys wrapped it in foam showing care, and it was well worth the effort as it arrived in one piece. Brilliant will use you guys again.

April 22, 2024
Unprompted review
Rated 4 out of 5 stars

Package

Package was in good condition but some of the powder spelled out into the second outer layer of packaging

April 2, 2024
Rated 5 out of 5 stars

Exceptional Customer Service

Called to ask for some advice on setting up our bio active set up for a Crested Gecko and the help was amazing. The lady who I spoke to had a crestie and provided a wealth of knowledge and vital information. Went out of her way to call me back as the plant set we needed wasn’t in stock but was having a delivery the following day so called to confirm that I could add to my order.
Made the order on line and was all delivered the following day. Plants were great and a good mixture. Had a little issue with the Habistat accessory kit which wasn’t there fault as it’s a pre packed kit however after speaking to them on this issue they sorted it out quickly and promptly.
I couldn’t recommend them enough and will use them in the future.
Excellent customer service and support.

March 26, 2024
Rated 5 out of 5 stars

Amazing as always!

Super fast delivery! Everything well packaged. Plants all arrived perfectly secure and look brilliant in my tortoises table top enclosure. Buzzard Reptile is the only place I shop as I know I'll never be disappointed!

April 2, 2024
Rated 5 out of 5 stars

Finally found a knowledgeable, ethical reptile shop!

I've been shopping for aquatics/invertebrate/reptile supplies since 2021 and I've had....such a mixed bag of experiences, to put it mildly. Mostly not great, honestly - slow to ship, some that decline to ship at all after payment (?!), poor quality, unreasonable prices, etc.

And until this shop, I haven't seen any that indicate that a serious amount of research has been done into the husbandry for the species the shop caters to - it's clearly up to the buyer to be educated enough to buy the appropriate items for their animals, not just the items that manufacturers market for.

I took a chance on a larger order than I normally would be comfortable risking on a shop I'd never purchased from before (this has come back to bite me several times in the last few years, as recently as December), based purely on the impression I got from the products offered (as well as the item descriptions), which clearly evidenced a knowledgeable enough owner that this would be less of a "risk" than usual.

Items were shipped immediately and received quickly, and I was very impressed with the quality of the livegoods/plants. I'm still fairly novice in reptile-keeping, but I do prefer naturalistic/research-based husbandry in general, and it's a relief for me at this point to know that there's a shop available that not only ships to the Highlands without issue, but can support me to make sure I'm purchasing appropriately for my animals.

March 4, 2024
Unprompted review
Rated 3 out of 5 stars

Cork bark and branches I ordered were…

Cork bark and branches I ordered were as pictured. Box that delivery came in was shocking. Open at the top and falling apart, delivery driver said was picked up by him like that.
Would worry what the live bug shipment boxes would look like.

February 26, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look