We are first time owners of a Hermann tortoise and visited Buzzard Reptiles with a whole lot of questions relating to his upkeep and welfare. Wookie and his team were amazing. They were so patient and... See more
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See what reviewers are saying
I shopped online and I love that you can choose from 100's of individual pieces of wood/branches/cork etc. The communication from the store was great & the delivery was quick, everything arrived in g... See more
Many thanks to those at Buzzard repltiles, i ordered an aquarium that was packaged brilliantly. i had ordered the same aquarium from a well-known online retailer but they failed to show any attention... See more
Have purchased live food from buzzard reptile once or twice and never ever again..I would strongly advise against these people as they do not take any care when orderering live INSECTS ..I spent 20 mi... See more
Company details
Written by the company
Based in Leighton Buzzard, Buzzard Reptile offers a wide range of products, both online and instore, giving all you need to keep your exotic pets happy and healthy. From Livefood to live plants, water bowls to specialist plant lighting, we have it all at Buzzard Reptile!
Contact info
Unit 2 Rowan Corner, Cherrycourt Way, LU7 4UH, Leighton Buzzard, United Kingdom
- 07741725640
- info@buzzardreptile.co.uk
- www.buzzardreptile.co.uk
4.5
Excellent
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Easy to find what I was looking for on…
Easy to find what I was looking for on the site, and also quick delivery, will use again for sure
February 26, 2024
This is a great Company to deal with
This is a great Company to deal with. I made my first order and it arrived the next day. There was an error so I phoned up and it was sorted quickly by friendly staff and the corrected order arrived the following day. Brilliant service!
February 26, 2024
Missing Order
I have ordered live food for my lizard several times, usually several bugs are dead on arrival but that can be expected. My most recent order has not been received so I have had to contact the company a few times. They originally told me it would arrive "tomorrow" which it has not. Then they replied with a lazy response and I had to follow up again to get any real information. So far my item has been missing for a week but it needs to be gone for 14 days before it can be considered lost
February 28, 2024
Unprompted review
Reply from Buzzard Reptile
Hi Thomas. Our initial replay stated, and I quote, 'hopefully will be with you tomorrow'. As the order was placed without tracking, we are unable to give guarantees on delivery times. We have done all that we can on the website to make it clear that Royal Mails standard delivery service is often subject to delays these days and that the Tracked shipping should be used for all live or time sensitive orders. It is also part of our checkout process that an order can not be completed without agreeing that not only has this information been read and understood, but also that by not ordering via the Tracked method, we are unable to provide a Live Arrival Guarantee due to the aforementioned delays.
In regards to our 'lazy response, being already aware that the order had been shipped a couple of days prior, you then emailed asking to cancel the order, to which it was replied that it was not possible to cancel an order once shipped. This is not a lazy response, but a clear statement of fact.
As we have also stated, although we do not offer Live Arrival Guarantees on orders not placed via a Tracked service, if the item is lost with Royal Mail rather than just delayed, we will of course reship. We do however have to wait for Royal Mail to declare the item as lost before this can happen.
Were the order to have been placed via the Tracked method as advised however, not only would it have been almost certain to arrive the next day but if that were not to happen, we would be able to see what was occurring and get the order reshipped quickly if required. The Tracked service is just an additional £1 and offers both peace of mind to yourself as a customer, as well as giving you that guarantee. If it is decided not to take the given advice and to decline our Live Arrival Guarantee, then unfortunately the onus is no longer on us to resolve if the delays that are warned of do occur.
Bought some tortoise feed
Bought some tortoise feed. Arrived as described and v quickly. Thank you
January 29, 2024
Some of the bags had holes so a number…
Some of the bags had holes so a number of crickets had escaped
January 31, 2024
Super efficient service!
January 29, 2024
I found your staff more than helpful…
I found your staff more than helpful especially as I have never ordered anything on line before, they explained in detail exactly what I needed to do, and the delivery was very good indeed, excellent service and customer care, just as it should be, I would recommend you to anyone without hesitation, very many thanks.
January 31, 2024
Always good to shop with
Always good to shop with , great communication and prompt delivery
January 29, 2024
Great service
Great service, easy to use website, quick delivery over festive period
December 27, 2023
Only reptile place I use
Always use buzzard for hides, Livefood and various other things
By far the best prices around
December 27, 2023
Excellent and very competitive price
Excellent and very competitive price
Quick delivery.
Would use again etc.
January 2, 2024
Great service
Have bought live food for our bearded dragon from Buzzard Reptile for over a year. They are very helpful and good quality bugs.
December 27, 2023
Arrived when said,all packaged…
Arrived when said,all packaged well,very helpful on the phone with questions asked before ordering
November 27, 2023
Great supplier all round!
Products arrived quickly and packaged well, highly recommend!
November 28, 2023
Plants for bioactive reptile set up
Bought a couple of plants online to be delivered to Hastings. By far best value for more money. This will be my go to for any bioactive set up stuff from now on. Quick delivery and everything was in good shape upon arrival.
November 28, 2023
Brilliant service
Brilliant service. Items arrived so quickly and at such a great price too!!
November 7, 2023
Unprompted review
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