BV Solutions Reviews 580

Clear information from the surveyor. I felt able to trust him.

Excellent customer service very knowledgeable and easy to communicate with.

The representative was very workmanlike and efficient

Shocking company to deal with. Been waiting since May for a settlement from them after our shop window(and frame) were broken and damaged by a lady reversing her car into it. The lady took full responsibility and her insurance company AXA said to get the window replaced ASAP until this company (BVS)stepped in and won't even respond to emails from our own loss adjusters. Beware!

Excellent professional friendly and efficient

Friendly and polite staff. Claim settled really quick.

Very friendly and helpful staff claim was sorted and the money transferred very quickly into my account which meant I could get the necessary work carried out without delay

AWFUL AWFUL AWFUL just like Davies Group who owns them.

A knowledgeable assessor who helped me through the process. Personable and courteous throughout the visit to assess the damage and explaining what my cover would allow in terms of repairing the damage.

Very thorough & very detailed / professional
I had hoped the process might go a little quicker but that is a minor observation
I felt the outcome was very balanced & fair
Thank you

I made my claim via the insurance company for an incident (water damage) that took place in December 2022. My daughter was just born then and now nearly 1 year later the claim is still not resolved.

At first they seemed to aim to get the job done by sending a couple of guys to dry the kitchen where the damage took place. They initiated by tearing out the floor tiles, ripping away the skirting and causing further damage to the walls. After a week they collected their drying equipment.

And then I don't hear from them again. I've had to call them over 50 times for an update and they kept saying wait. I later found out from the company they had contracted to carry out the repair work that they couldn't agree on costing for a period of 8 months.

During this period, I had no kitchen ceiling, debris fell on top of me and my wife and no useable kitchen. But atleast at that time the kitchen sink was in place.

Then after 8-9 months they come over to continue the repair work by further ripping away the sharp edges of kitchen tiles which they had left. They removed the kitchen counter top and removed the utility room toilet. Just left it outside in garden. And all of my kitchen appliances were put in the dining room.

It was only supposed to be temporary for 1-3 days while they worked they said. After day 2, they stopped and upon giving them another 10 calls they say they're not going to continue and will give me a cash settlement.

Ridiculous I thought. But what was more ridiculous was the cash amount they offered. A small amount that won't even cover the cost of replacing the tiles. I rejected it ofcourse but now its been more than a month and I still have no kitchen and even worse is now I don't even have a kitchen sink. I've been washing my dishes in the bath tub and washing my clothes at my parents house once a week who live 50 miles aways. I have no other choice.

I am pleading with Admiral, my insurance company to cut all ties with BVS who now most likely to avoid their huge pile of 1 star ratings have changed their name to Davies. It won't work.

Please avoid BVS/Davies at all costs even if it costs you more to go elsewhere.

They've not only caused a significant amount of damage to my property but also caused me, my wife and family a significant amount of distress which has poorly affected our mental health, wellbeing and general daily life.

Here’s an update on a previous review titled BVS “ Be Very Sorry” if you have had or have to have any dealings with this sham of a company. My very unfortunate dealings with BVS began in 2018, with a subsidence claim, to which an unworkable scope of works was given by BVS along with an offer of around £14000 including vat. This after a failed repair by BVS contractors causing more serious damage, which then added more expense and work to an already stressful situation. Having stated from the onset to at the time, the number one BVS structural engineer just what work, due to the extent of the damage, was required. An extension rebuild was in our opinion, required due to the extent of the damage. Being then told, my builder and myself having been an engineer in building and civil engineering for 30yrs, that we didn’t know what we were talking about, and being told in a lighthearted manor that an extension rebuild would never happen. Well after a 5year battle and having put this case in the hands of the FOS the claim has been accepted by the insurance company and an extension rebuild plus further repairs due to the BVS failed repair attempt, now at a cost of over £100,000. So Mr C chief structural engineer at the time, did not save, as his position should have, but cost my insurance company much further costs than had the claim been dealt with correctly in 2018. So the motto of this claim is please don’t take any BVS assessors decisions as final, employ your own loss assessors, structural engineers etc if you have a suspected large claim or BVS “BE VERY SORRY.

The person who dealt with my claim was very polite, quick and processed it immediately on the same day.

Many thanks for the Excellent service 👍👏

Appalling service. Deliberately obstructive and unhelpful. Desperately slow and very rude. No obvious complaints procedure. Even my insurance company is unhappy with them and they employ them!!! Claim still not resolved since April.

Surveyor guy was amazing pleasant helpful excellent knowledge.

The assessor, Paul Wood, was excellent and explained everything very clearly. He was on time and very thorough in his job. Also, he was very personable.

Worthy of 0 ratings.
impossible to relay all the issues we are continuing to have with BVS - 9.5 months since the issue began,& 5.5 mouths since 3 areas of our home was wrecked by their contractors! You can't find peace as you have to keep fighting them, & in return bvs delay/shirk/mislead 'their' customers, & I guess Esure. Whats also infuriating is that Esure home insurance palm you off to this chaotic company (you have NO choice), after you've been their paying customer, as though you're no longer valid. The mental exhaustion in dealing with BVS is relentless. It takes 1 to 2 wks to get email responses, and then they aren't factually correct. MAKE SURE YOU DEAL WITH THEM IN WRITING SO YOU HAVE EVIDENCE OF CONVERSATIONS ETC.
I can only advise People reading these comments contact Watchdog, Rogue Traders, Rip Off Britain, The One Show so those programmes get a plethora of complaints about BVS, and how Esure palm you off.
We got TOLD to pay £600 last week (Sept) 'for your excess' which we PAID in February - so their records aren't even accurate!! I have contacted the Ombudsman.

My next option will be press/tv as friends/family cannot believe how we're living like this - and by all accounts there are so many of us in similar circumstances having to deal with these cowboys. I repeat, I can only advise people to contact Watchdog, Rogue Traders, Rip Off Britain, The One Show so those programmes get a plethora of complaints about BVS.

Avoid this company at all costs!!

BVS have been unresponsive, unprofessional and inconsistent with their processes.

We discovered a leak in Kitchen in July and logged our claim with Admiral straight away, it was handed over to their 'trusted' partners to manage the claim.

Since logging the claim we have had to source our own dehumidifier, contractors and I had to remove mouldy worktops and units myself due to lead times of BVS/Davies contractors.

We have been advised that our kitchen quote has been approved although still not confirmed in writing so we cannot place the order.

They are now querying our installation fee saying we are ''way out of where they expect it to be'' however will not advise by how much or provide a breakdown of there workings, and this is after they have been sat on our initial quote since 2nd August.

Based on the above I proposed we order the kitchen and they manage the installation, I was told this would prolong the process even longer, they do not see to factor in the £50 daily disturbance allowance we are being paid into the equation at all - I do not want this money I want a functioning kitchen!

They now want/expect us to provide a 2nd quotation for the installation - although the kitchen was approved with only one quotation, this will no doubt add 2/3 at least to the process and we will miss out on the pencilled in date of October with our preferred contractor.

I have sourced the quote through one company to manage the whole installation to streamline the process and avoid myself having to PM multiple tradesman - plastering, decorating, flooring, tilling, plumbing and kitchen installation, this is all on one quote and I now need to go back to the contractor and ask for hourly rates for each of the above tradesman following the request of the BVS Technical team....I know now what the response will be from the contractor and the second word will be ''off!''

BVS did try to reach out to our contractor to discuss the quote, however when the contractor tried to call back the questions asked to get through security (policy number, policy excess etc.) was not something they had access to (why would they!!) so they refused to speak to them!!

Without this approval we are unable to book the installation and currently the earliest appointment we can get is 16th October which is 3 months after claim being raised.

We have two children under 11 and my wife is 20 weeks pregnant so to say this is adding stress to our home is an understatement and navigating the summer holidays with no kitchen is not something I ever wish to relive.

Not all the team at BVS are unprofessional our Case handler Jamie has been very sympathatetic with our situation, however she seems beholden to the technical department who in all my interactions have been unprofessional and extremely rude.

Our claim has been going on since 16th July and still unresolved, I keep being told we have premium cover with Admiral, I would hate to think what level of service we would have without this.....

1 star was generous....

I have been advised this will be looked at tomorrow I dont hold out much hope of this!

All quick and easy to progress my claim and staff understanding and knowledgable