Decided to have CAS as my go to place for appliances. Fortunately I had the pleasure of meeting and dealing with Jason Boyer. Service was great, patience by staff was commendable and delivery guy... See more
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While on the chat and the phone, the sales team member was crystal clear on what was offered with the price and time to deliver. She (Aarushi Nigam) was was very polite and friendly. The delivery te... See more
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Transaction to purchase was abit uneasy, but turned out to be truthful in all aspects. My sales person was up front about everything, no extra surprizes upon delivery. Delivery personal were friendly,... See more
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Great salesman! Rob Adams exceeded our expectations and listened to what it was we were looking for when it came to selecting our next washer and dryer. He guided us through the process of selecting o... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3K reviews
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Order to Delivery was great!!
Jason was very helpful and explained everything very well . We love the appliance. The delivery went very smooth.
All around a good experience.
May 1, 2026
Reply from Canadian Appliance Source - Barrie
Hi Deb,
Thank you for your great feedback! We’re glad to hear Jason was able to explain everything clearly and help you find an appliance you love.
It’s also wonderful to know the delivery went smoothly and that your overall experience was a positive one. We truly appreciate your business and your trust in CAS.
We look forward to serving you again in the future, and we’d be grateful if you’d recommend us to your family and friends. Thanks again for choosing CAS!
CAS
Perfect job guys!
April 23, 2026
Reply from Canadian Appliance Source - Barrie
Hi Gennady,
Thank you for your kind words! We’re thrilled to hear everything went perfectly.
We truly appreciate your business and your support of CAS. We look forward to serving you again in the future, and if your friends or family are ever in need of appliances, we’d be grateful if you recommended us to them. Thanks again!
CAS
Great Start- Poor Follow Through
The instore service was excellent and the delivery went very smoothly. The only issue was with the applince itself; it displayed a fault code as soon as it was hooked up. It then took Bosch five days to send a repair person. Since then the unit has had another problem and another service call will be necessary.
April 22, 2026
A few things made my experience great…
A few things made my experience great at the Canadian Appliance Store: the store was very clean and shiny, the appliances were displayed nicely, the staff was friendly and knowledgeable, everything from delivery to disposal was explained well, the delivery experience was topknotch.
April 30, 2026
Reply from Canadian Appliance Source - Barrie
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that so many aspects of your experience—from the clean and well-organized showroom to our friendly and knowledgeable staff—made a great impression.
It’s especially nice to know that everything was clearly explained and that the delivery and disposal process went smoothly. Providing a seamless experience from start to finish is exactly what we aim for at CAS.
We truly appreciate your business and your trust in us. We look forward to serving you again in the future, and if your friends or family are ever in the market for appliances, we’d be grateful if you recommended CAS to them. Thank you again!
CAS
Good service
Patience shown by salesman, delivered promptly & in window stated previous day, door on fridge reversed properly. The only thing that could have been improved would be an updated ETA when the truck left the delivery before ours. Was sent text that ours was next delivery but not that they were almost two hours away.
April 30, 2026
Reply from Canadian Appliance Source - Barrie
Hi Marian,
Thank you very much for your thoughtful feedback! We’re glad to hear that our salesperson’s patience made a positive impression and that your delivery was completed promptly, within the scheduled window, and with the fridge door properly reversed.
We also appreciate your comment regarding the delivery updates. That’s valuable feedback, and we understand how helpful a more precise ETA would be—especially when timing shifts. We’ll be sure to share this with our team as we continue improving communication throughout the delivery process.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and if your friends or family are ever in need of appliances, we’d be grateful if you recommended us. Thank you again!
CAS
From start to finish our new dryer…
From start to finish our new dryer purchase and delivery went smoothly and right on schedule
April 30, 2026
Reply from Canadian Appliance Source - Barrie
Hi Tom,
We're so glad your new dryer purchase and delivery went smoothly and according to schedule. Thank you for sharing your positive experience with us!
CAS
Very responsive when purchasing
Very responsive when purchasing, super quickly delivery for in stock items, no issues at all.
April 30, 2026
Reply from Canadian Appliance Source - Barrie
Hi Anthony,
We're happy to hear that you found our team responsive during your purchase and that the in-stock item delivery was super quick and without any issues.
CAS
We knew what we wanted and were treated…
We knew what we wanted and were treated well in the showroom by the salesman. We were limited to time and were respected. Chose the appliance and it was delivered in a timely manner. They took away the old freezer. The delivery guys were amazing as always! Thanks
April 29, 2026
Reply from Canadian Appliance Source - Barrie
Hi Paul,
Thank you for sharing your experience—we truly appreciate your business with CAS. We’re glad to hear that our team respected your time, made the in-store process efficient, and ensured a smooth and timely delivery, including the removal of your old freezer.
It’s wonderful to know our delivery team continues to impress! We’ll be sure to pass along your kind words.
Thank you again for choosing CAS. We look forward to serving you again in the future, and we’d greatly appreciate your recommending us to your family and friends!
CAS
Advise given at the time of the…
Advise given at the time of the purchase was very helpful. Prices were more than competitive. A change was made after signing prior to delivery without a hitch. Delivery was easy to schedule and on time by a pleasant crew.
April 29, 2026
Reply from Canadian Appliance Source - Barrie
Hi Denis,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear that the advice you received during your purchase was helpful and that you found our pricing competitive and fair.
It’s great to know that the change to your order was handled smoothly, and that the delivery process was easy to schedule and completed on time by a courteous team.
Thank you again for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Our salesperson Sam was really…
Our salesperson Sam was really knowledgeable and made it real easy for us to decide
Delivery was less than 2 days later and was a very efficient process
April 28, 2026
Reply from Canadian Appliance Source - Barrie
Hi Jay,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear that Sam’s knowledge and support made it easy for you to choose the right appliance, and that the quick delivery process met your expectations.
It’s great to know everything was handled efficiently from purchase to delivery. We’ll be sure to pass your feedback along to Sam and the delivery team.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
the salesman made all the difference…
the salesman made all the difference with my purchase
April 21, 2026
Reply from Canadian Appliance Source - Barrie
Hi Donna,
We're glad you had a great purchase experience. It's wonderful to know the salesperson was so helpful. Thank you for your positive feedback!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Jeffrey,
We appreciate your recommendation and are happy you had a great experience with our service.
CAS
She is the best customer care
April 30, 2026
Unprompted review
Reply from Canadian Appliance Source - Barrie
Hi Ali,
Thank you for your kind feedback! We’re so glad to hear you had a great experience with our customer care—it means a lot to us. We truly appreciate your business and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d love the opportunity to help them as well!
CAS
We were greeted on entry to the store…
We were greeted on entry to the store and when we explained that we wanted basic appliances, a stove without digital frills and a fridge with no water or ice features, we were immediately directed to models that were EXACTLY what we were looking for. No hard sales pitches, they just had what we wanted and they were in stock and their pricing was very reasonable for good quality appliances. It was quick delivery, excellent customer service and both were expertly done. I highly recommend Canadian Appliance Source.
April 10, 2026
Reply from Canadian Appliance Source - Barrie
Hi Misty,
Thank you so much for sharing your experience! We’re very happy to hear our team was able to quickly understand exactly what you were looking for and guide you to the right stove and fridge without any pressure or unnecessary upselling.
It’s great to know the appliances were in stock, fairly priced, and that both delivery and service were handled smoothly and professionally. That’s exactly the kind of straightforward, efficient experience we aim to provide.
We truly appreciate your business and trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Shellev,
We appreciate your positive feedback; we are so glad you had an awesome experience from sales to delivery.
CAS
Good buying experience
Helpful sales staff , competitive pricing , on time delivery , product as described. Good buying experience.
April 22, 2026
Reply from Canadian Appliance Source - Barrie
Hi Robert,
We're happy our sales staff was helpful, our pricing competitive, and our delivery on time. We appreciate your positive buying experience!
CAS
Great salesperson good delivery
April 15, 2026
Reply from Canadian Appliance Source - Barrie
Hi Sondra,
We're glad you had a great experience with our salesperson and delivery service; we appreciate your positive feedback very much.
CAS
Competitive prices
The inventory is amazing. The delivery and installation were professional.
April 23, 2026
Reply from Canadian Appliance Source - Barrie
Hi Bernard,
We appreciate you letting us know you found our inventory amazing and that our delivery and installation were professional. Thank you!
CAS
Positive experience
Selection, some aspects of timing and pricing seemed good. Delivery people were great.
Changing the delivery date without reason, during night hours and not charging entire amount at time of sale and then saying the order couldn’t proceed until final payment was received was confusing and annoying.
April 23, 2026
Excellent customer service from the…
Excellent customer service from the moment they answered the phone until the Washer and Dryer were delivered and installed. Thank You again…
April 22, 2026
Reply from Canadian Appliance Source - Barrie
Hi Gayle,
We're happy to hear that you received excellent customer service from the phone call to the delivery and installation of your new appliances. Thank you!
CAS
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