Decided to have CAS as my go to place for appliances. Fortunately I had the pleasure of meeting and dealing with Jason Boyer. Service was great, patience by staff was commendable and delivery guy... See more
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While on the chat and the phone, the sales team member was crystal clear on what was offered with the price and time to deliver. She (Aarushi Nigam) was was very polite and friendly. The delivery te... See more
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Transaction to purchase was abit uneasy, but turned out to be truthful in all aspects. My sales person was up front about everything, no extra surprizes upon delivery. Delivery personal were friendly,... See more
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Great salesman! Rob Adams exceeded our expectations and listened to what it was we were looking for when it came to selecting our next washer and dryer. He guided us through the process of selecting o... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3K reviews
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Smooth transaction
The purchasing experience was excellent. The sales person was knowledgeable about the appliance and easily coordinated all of the details for payment and delivery.
The delivery team was patient, careful, and got the job done.
Overall a very smooth transaction.
May 20, 2026
Reply from Canadian Appliance Source - Barrie
Hi Tammy-leigh,
Thank you for your kind feedback and for choosing CAS. We’re pleased to hear you had an excellent and smooth experience, from knowledgeable sales support through to careful and patient delivery. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends—we’d be happy to help them as well!
CAS
Brandon always takes care of us very…
Brandon always takes care of us very professional sales person. We always call him when we need something
May 27, 2026
Reply from Canadian Appliance Source - Barrie
Hi Michael,
Thank you for your kind words and continued trust in CAS! We're glad to hear Brandon consistently provides professional service and takes great care of your needs. We truly appreciate your ongoing business and loyalty, and we look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Will only go to CAS for the excellent service and prices.
I had done my research and knew what I wanted, everything was seamless thereafter from the sale to the awesome delivery guys!
May 25, 2026
Reply from Canadian Appliance Source - Barrie
Hi Joanne,
Thank you for your great review and for choosing CAS! We're happy to hear that once you found the appliance you wanted, everything from the purchase process to delivery went seamlessly. We'll be sure to share your kind words with our delivery team as well. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Frank/Ce' Andra,
Thank you for your continued support and for the wonderful feedback! We’re thrilled to hear our team always goes the extra mile for you. CAS truly appreciates your business and looks forward to helping you again in the future. Please keep us in mind for future needs and share your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Nancy,
Thank you for your feedback and for choosing CAS! We’re so glad to hear Jason Boyer provided terrific service. We truly appreciate your business and look forward to helping you again in the future — and please keep CAS in mind for your family and friends!
CAS
Everything happened as promised.
Everything happened as promised.
Washing machine in good working order
Thank you
May 22, 2026
Reply from Canadian Appliance Source - Barrie
Hi Noella,
Thank you for choosing CAS! We’re happy to hear everything went as promised and that your washing machine is working well. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Debbie,
We're so glad you had a positive experience with us from beginning to end.
CAS
Trouble free purchase and quick delivery
Professional sales staff who completed the sale and paper work quickly and completely. Very fast delivery, 3 days after purchase. Excellent delivery and hook-up.
May 20, 2026
Reply from Canadian Appliance Source - Barrie
Hi George,
Thank you for your kind review! We’re pleased to hear everything was handled quickly and professionally, from the sale and paperwork through to delivery and installation. We truly appreciate your business with CAS and look forward to serving you again. Please don’t hesitate to recommend us to your family and friends!
CAS
Great experience with CAS once again
Great experience with CAS once again. This is our 3rd or 4th purchase from them, and everything has been great each time…from ordering to communication prior to delivery to the delivery itself. I will definitely use CAS again for our appliance needs.
May 13, 2026
Reply from Canadian Appliance Source - Barrie
Hi Dr. Christopher,
Thank you for your continued trust and repeat business! We’re so pleased to hear each experience with CAS has been smooth from ordering through to delivery. We truly appreciate your loyalty and look forward to serving you again for your future appliance needs. Please feel free to recommend us to your family and friends!
CAS
Great customer service!
Great help from Rob Adams with ordering and tracking. Excellent delivery and setup experience.
May 9, 2026
Reply from Canadian Appliance Source - Barrie
Hi Karen,
Thank you for your kind review! We’re glad to hear Rob Adams was helpful with your order and tracking, and that your delivery and setup went smoothly. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Vibratory-Noise Elimination
The Midea refrigerator with two year warranty provided technology whereby constant monitoring and thermal adjustment is provided and in itself eliminates a common problem whereby frost buildup on the flanges around the cooling coils distort with resultant vibratory-noise magnification.
John Ivanyi PEng
(PS: I don't have a copy of the receipt I signed and initialled!)
May 16, 2026
Reply from Canadian Appliance Source - Barrie
Hi John,
Thank you for your feedback and for choosing CAS. We’re glad to hear you’re happy with your Midea refrigerator and its advanced cooling performance and features. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
I had shopped around for appliances
I had shopped around for appliances , but Canadian Appliance Source could meet or beat the best prices I’d found on the same products with longer additional warranty options. Sales agent Nick was very helpful
May 14, 2026
Reply from Canadian Appliance Source - Barrie
Hi,
Thank you for your great feedback and for choosing CAS! We’re glad Nick was able to help you find the right products at a competitive price with added warranty options. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs and feel free to recommend us to family and friends!
CAS
Outstanding
I like cause they always have stock and not wait 8 to 10 weeks. Also very knowledgeable
May 13, 2026
Reply from Canadian Appliance Source - Barrie
Hi Neil,
We are so pleased you appreciate our consistent stock and knowledgeable team. Thank you for your kind words!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Brian,
We are so glad you had a great experience with our purchasing and delivery teams!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Mike,
Thank you for your kind review and for choosing CAS! We’re thrilled to hear that Nathan provided outstanding service and made your experience a positive one. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
I ask rob to change the bill of sale on…
I ask rob to change the bill of sale on my company name but they ignored all email & nothing reply
May 6, 2026
Reply from Canadian Appliance Source - Barrie
Dear Raman Singh,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulty you experienced with your request.
We can see from our end, the company name was changed on the order. If it is not reflected on your end, please reach out to your sales representative again.
Sincerely,
CAS
Reply from Canadian Appliance Source - Barrie
Hi Maria,
Thank you for your kind feedback and for choosing CAS! We’re glad to hear Rob was helpful and approachable throughout your experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
The company was totally seamless
The company was totally seamless, other than the fact I was half hour early……but, Randy let me in and finished the deal!
The delivery guys were fantastic!
May 13, 2026
Reply from Canadian Appliance Source - Barrie
Hi Ries,
Thank you for your great review and for choosing CAS! We’re glad Randy was able to take care of you right away and that our delivery team provided fantastic service. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Excellent service
Excellent service . Tavish very helpful and knowledgeable. Delivery service and installation went smoothly and as promised.
May 13, 2026
Reply from Canadian Appliance Source - Barrie
Hi Sandy,
Thank you for your excellent review and for choosing CAS! We’re happy to hear Tavish was helpful and knowledgeable, and that your delivery and installation went smoothly as promised. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
I went to the store on a Sunday…
I went to the store on a Sunday afternoon without an appointment. I took a look around and then waited until one of the sales people was available as the store was busy. Luckily the first person available was Jason. He asked me what I was looking for. We went over options. We looked at this fridges in detail and determined which one was best suited for my needs. I made a decision and placed the order on the spot, making arrangements for delivery .
I don’t think I was in the store for more than 40 minutes from start to finish. Jason was very professional and quickly filled out in my order request.
Jason told me how I would be contacted for delivery on my requested date.
A day before the delivery, I received a text telling me when to expect delivery. It was a three hour window.
I was able to track my order to see where it was on the delivery schedule. I received a text saying that I was next stop on their delivery route.
Two gentleman that came were very nice and very professional and friendly, they unloaded the fridge from the back of the truck unpacked it from the box came in carrying it with straps and plugged it in taking less than five minutes.
From start to finish, the whole process was seamless. I would highly recommend. Canadian appliance source for any purchases of large appliances.
May 9, 2026
Reply from Canadian Appliance Source - Barrie
Hi Shauna,
We are so glad to hear that your experience with us was seamless from start to finish. It is wonderful to know that our team provided such professional and efficient service, helping you find the perfect appliance and ensuring a smooth delivery process. We truly appreciate your sharing your positive feedback and recommendation.
CAS
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