All good except we ended up purchasing a connector that was supposed to be necessary...when it was found not needed we can only return for credit...which is useless as it was only approximately 34 do... See more
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Sales person was very informative and did not try to upsell me. It was an easy process. Delivery was quick and did not leave me wondering when they would come. Delivery people were polite and frien... See more
Company replied
We were able to look around without pressure but still have someone to answer questions when needed. Delivery and installation went just as booked. Overall great experience.
Company replied
Vedant was very helpful in helping me choose a washer that fit my needs. It was an easy transaction. Delivery was prompt and good. This will definitely be my first choice when looking for another appl... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Calgary
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Everything went smoothly except for…
Everything went smoothly except for getting hold of the manufacturer otherwise almost went perfect
July 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cory Smith made purchase and delivery…
Cory Smith made purchase and delivery very easy.
July 18, 2026
Reply from Canadian Appliance Source - Calgary
Hi Jo-Anne,
Thank you for your great review! We're glad to hear Cory Smith made your purchase and delivery experience easy and hassle-free. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we’d be grateful if you recommended us to them!
CAS
CAS went over and above to help us…
CAS went over and above to help us manage delivery dates after our renovation. Christina was amazing to work with.
July 18, 2026
Reply from Canadian Appliance Source - Calgary
Hi Liz,
Thank you for your wonderful review! We're so pleased to hear that our team went above and beyond to help manage your delivery dates after your renovation. We truly appreciate your kind words.
CAS
Reply from Canadian Appliance Source - Calgary
Hi John,
We're so glad to hear that our sales team provided you with such a positive experience. We truly appreciate your kind words!
CAS
All good except we ended up purchasing…
All good except we ended up purchasing a connector that was supposed to be necessary...when it was found not needed we can only return for credit...which is useless as it was only approximately 34 dollars and the credit means we need to purchase another appliance. This should be able to returned for refund.
July 14, 2026
The sales person's cooperation in…
The sales person's cooperation in understanding our requirements. She could have shown the appliances before booking the order.
July 9, 2026
Reply from Canadian Appliance Source - Calgary
Hi Kalidas,
Thank you for choosing CAS and for sharing your feedback. We're glad to hear our salesperson was cooperative and took the time to understand your needs. We also appreciate your suggestion and will use it to help improve our customer experience. Thank you for your business—we look forward to serving you again and hope you'll recommend CAS to your family and friends.
CAS
Great service
Purchase was easy. Sales person was knowledgeable. Delivery was streamlined and efficient.
July 14, 2026
Reply from Canadian Appliance Source - Calgary
Hi Kerrie,
Thank you for your wonderful feedback! We are so pleased to hear that your purchase was easy, our salesperson was knowledgeable, and your delivery was streamlined and efficient. We truly appreciate your business!
CAS
Excellent customer service and…
Excellent customer service and knowledgeable staff. Sumit was excellent!! Gave me the best deal. The delivery /installation crew was also very good and did a professional Job installing.
July 12, 2026
Reply from Canadian Appliance Source - Calgary
Hi Jalal,
Thank you for your excellent review and for choosing CAS! We're thrilled to hear that Sumit provided outstanding service and helped you find a great deal, and that our delivery and installation team completed the job professionally. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
We were able to look around without…
We were able to look around without pressure but still have someone to answer questions when needed. Delivery and installation went just as booked. Overall great experience.
July 7, 2026
Reply from Canadian Appliance Source - Calgary
Hello Terry
We are very grateful for your business and for letting us assist you.
We look forward to working with you again on any future projects.
Respectfully,
CAS
Great experience with CAS!
Great experience with CAS!
The representative Mr.Vedant Patel, had excellent knowledge of the products and clearly understood my requirements. He was friendly and applied the relevant discounts, and ensured my order was delivered on time.
Highly recommend CAS and their excellent customer service!
July 8, 2026
Reply from Canadian Appliance Source - Calgary
Hello Abhishek
We appreciate you sharing your experience and will make sure Vedant gets the recognition he deserves for his excellent guidance.
We look forward to working with you again in the future!
Kind regards,
CAS
We appreciated the "No Pressure"…
We appreciated the "No Pressure" attention by the professional representative Vishu. He is very knowledgeable of the products he sells, was able to answer our questions and offer appreciated advice. He responded to all of our emails in a timely manner and made our buying decision much easier.
July 7, 2026
Reply from Canadian Appliance Source - Calgary
Hello Ken
It was an absolute pleasure doing business with you, and we appreciate you highlighting our process. We look forward to welcoming you back anytime!
Best wishes,
CAS
Great service and quick responses
July 6, 2026
Reply from Canadian Appliance Source - Calgary
Hello Jim
We are pleased that our team was able to provide such highly responsive service throughout your experience.
We look forward to working with you again in the future!
Respectfully,
CAS
Good prices, good products, good customer service, good delivery
Vedant was very helpful in helping me choose a washer that fit my needs. It was an easy transaction. Delivery was prompt and good. This will definitely be my first choice when looking for another appliance.
July 5, 2026
Reply from Canadian Appliance Source - Calgary
Hello Kirsten,
We are so glad that Vedant took the time to guide you to the ideal washer for your goals and made your prompt drop-off so seamless.
We look forward to serving you again on your next appliance purchase!
Cheers,
CAS
Sales person was very informative and…
Sales person was very informative and did not try to upsell me. It was an easy process. Delivery was quick and did not leave me wondering when they would come. Delivery people were polite and friendly. Highly recommend Canadian Appliance Source.
June 27, 2026
Reply from Canadian Appliance Source - Calgary
Hello shaunehrmann
We are so glad to hear that your experience went so smoothly, from our informative showroom staff to the polite and friendly delivery crew.
We look forward to welcoming you back down the road!
Warm regards,
CAS
Reply from Canadian Appliance Source - Calgary
Hello Blake,
We are thrilled that our team delivered such a seamless experience for you from the initial consultation all the way to your drop-off.
We look forward to seeing you at the store again soon!
Best wishes,
CAS
Disabled? Need a large appliance ?
My experience was very good. The web site is very good at presenting exactly what I was buying. The sales department answered on the first ring. I spoke with Samit a real person who helped me through the entire process most excellently. I am disabled and going to the store was very difficult. Samit made it not necessary at all. Even the payment process was secure and easy. The whole process took 20 mins. Samit was a good match for this customer. On the phone we worked well together and I got my appliances brought to my home in 3 days. The delivery people were very experienced and were in my home for 15 mins. They also took my old appliance with them. I will definitely purchase my next large appliance from this store or web site. I will ask for Samit too. Thank you CAS
June 24, 2026
Reply from Canadian Appliance Source - Calgary
Hi Daniel,
Thank you for your thoughtful review and for choosing CAS! We're so pleased to hear Samit was able to make the entire process simple, accessible, and efficient for you from start to finish. We're also glad the website, payment process, and delivery service all met your expectations. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Gerry,
We appreciate your positive feedback and are so glad to hear that our friendly, professional service met all your expectations. We look forward to serving you again!
CAS
Professional service
Cory seemed to know his products and had a handle on things which is important when buying an expensive product sight unseen. He was quick to reply and very professional.
The delivery team did a good job on the installation and kept me posted as to their arrival time.
June 19, 2026
The installation was not impressed at…
The installation was not impressed at all. The dishwasher leaks as soon as the technician left. I lost faith on CAS as the contractor is not trust worthy. My first experience in 2022 was already poor when I purchased my Whirlpool fridge. The sales did not explain to me that the fridge does not have smudge free feature. I give CAS another chance since Yvonne Wang explained the features in detail. With the installation experience, I’m afraid I will not come back
June 24, 2026
Reply from Canadian Appliance Source - Calgary
Dear Dora Yan,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the post-installation issues you are experiencing with your dishwasher.
Please be advised that installations are not performed by CAS, but by a third-party installation company.
While CAS collects the installation fees upfront to streamline the process, the service itself is managed independently.
We suggest reaching out to the installation company directly to address these concerns.
Alternatively, you may contact our aftersales team at Aftersales@canadianappliancesource.ca for further assistance.
Sincerely,
CAS
Reply from Canadian Appliance Source - Calgary
Hi Ron,
Thank you for your review! We’re glad to hear you were happy with our service representative, delivery team, and the products so far. We truly appreciate your business with CAS and look forward to serving you again. Please don’t hesitate to recommend CAS to your family and friends!
CAS
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