We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... See more
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I have excellent sales person Vishu Walia at Canadian appliance, Sunridge branch. I have bought five appliances from him in these last four years. Always ready to help, excellent communication, very p... See more
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The biggest thing I disliked was the amount of time it took to receive the product, it was stated it should be in and ready for pick up within 7 to 10 days and it was almost a month and a half. Other... See more
I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my ex... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Calgary
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4.7
Excellent
3K reviews
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Easy group to work with
Easy group to work with, great delivery crew. Clean fast install.
June 7, 2026
Reply from Canadian Appliance Source - Calgary
Hi Alex,
We are so glad our team provided an easy, clean, and fast installation experience. Thank you for your feedback!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Mandy,
Thank you for your kind review and for choosing CAS! We're happy to hear you had a great experience and appreciated the patience and communication from our team. We truly value your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
SMOOTH and SEAMLESS
June 4, 2026
Reply from Canadian Appliance Source - Calgary
Hi Michael,
Thank you for choosing CAS! We're happy to hear your experience was smooth and seamless. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we’d be grateful for your recommendation.
CAS
Reply from Canadian Appliance Source - Calgary
Hi Happy,
Thank you for choosing CAS! We're glad to hear our sales team was helpful and that your delivery went smoothly. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we’d be grateful for your recommendation.
CAS
Purchasing/in-stire experience was…
Purchasing/in-stire experience was prompt, Delivery as promised and cordial delivery personnel
June 4, 2026
It was my first time visiting the…
It was my first time visiting the store, and I bought a new refrigerator. The whole experience was great, from how they handled the sale to the delivery to my home. Every step was handled professionally.
June 3, 2026
Reply from Canadian Appliance Source - Calgary
Hi Ying,
Thank you for your wonderful feedback and for choosing CAS for your first visit! We're glad to hear your refrigerator purchase and delivery experience went smoothly and professionally from start to finish. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Good…sales horrid delivery
They have tons of appliances at good pricing, the sales team is awesome. But the after care or delivery team to be specific is horrific. Once they have your money their customer service stops. the guys delivering are uncaring, very pushy, and arrogant. We had our stove delivered Tuesday, we did not pay for them to take our old one. Yet one of the delivery guys insisted that he would take it, when we told him no, that we already had it sold to someone he became rude and pushy. He refused to take all the packaging and boxes. Stating we never paid for that. Well I phoned CAS and they informed me that they DO take the packaging, but they still refused. My wife wanted to make note of the guys attitude and unwillingness to take the packaging , but delivery guy wouldn't allow her too. So I called aftercare at CAS, and the lady that took the complaint said they would look into it and did not believe us about what happened. Well im sorry but this is so unprofessional im not sure I will buy anything from them again. We were going to replace all our appliances from them. But not after this experience.
June 2, 2026
Unprompted review
Christina Liu got me an absolutely…
Christina Liu got me an absolutely amazing clearance deal, best deal ever
June 1, 2026
Reply from Canadian Appliance Source - Calgary
Hi,
Thank you for your great review! We're so glad Christina was able to help you find an amazing clearance deal. We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Ken,
Thank you for your review and for choosing CAS! We're happy to hear you appreciated our service, pricing, and no-pressure approach. We truly value your business and look forward to helping you again in the future. Please feel free to share your experience with family and friends.
CAS
From walking into the door to the final…
From walking into the door to the final installation of our new appliances, the process was smooth. Special shout out to the sales reps at CAS.
And they have the best prices too!
May 28, 2026
Reply from Canadian Appliance Source - Calgary
Hi Philip,
Thank you for your kind review and for choosing CAS. We’re delighted to hear your experience was smooth from start to finish and that our sales team made a positive impression throughout the process. We truly appreciate your business and are glad you found great value with us. We look forward to serving you again in the future—please feel free to recommend CAS to your family and friends as well!
CAS
Kajul was able to find the perfect siz…
Kajul was able to find the perfect siz d fridge for me right away, despite only having limited options due to the size of space I had. She also managed to get it delivered in the next 48 hours. Delivery was so smooth as well. The men were quick, efficient and very friendly and did everything they could to not leave any scratches on walls, even though I had such narrow hallways.
May 28, 2026
Reply from Canadian Appliance Source - Calgary
Hi Amy,
Thank you for your kind review and for choosing CAS. We’re so glad to hear Kajal was able to quickly find the perfect fridge for your space and arrange a fast delivery, and that our delivery team handled everything with care and professionalism despite the narrow hallways. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends—we’d be happy to help them as well!
CAS
Yvonne was attentive and she knows her…
Yvonne was attentive and she knows her product. She gave us all pertinent information to help us with our choice.
The delivery people were on time, pleasant and strong.
Dishwasher was easy to install and is working well.
May 27, 2026
Reply from Canadian Appliance Source - Calgary
Hi Suzanne,
Thank you for your kind review and for choosing CAS! We're glad to hear Yvonne provided helpful, knowledgeable service and that our delivery team made the experience smooth and pleasant. It’s great to know your new dishwasher is working well and was easy to install. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Very helpful staff made the experience…
Very helpful staff made the experience very quick and pleasant, both in the store and the delivery gents.
May 26, 2026
Reply from Canadian Appliance Source - Calgary
Hi Boyd,
Thank you for your kind review and for choosing CAS! We're delighted to hear our team made your experience quick, pleasant, and hassle-free, both in the store and during delivery. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Great Fridge and Great Service
We bought a great fridge for a great price! They delivered it and took away our old fridge free of charge!
May 24, 2026
Reply from Canadian Appliance Source - Calgary
Hi Michelle,
Thank you for choosing CAS! We’re thrilled to hear you found a great fridge at a great price and enjoyed our delivery and removal service. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your family and friends!
CAS
Informed staff
Informed staff. Great showroom so you can see the product. Great delivery staff.
May 24, 2026
Reply from Canadian Appliance Source - Calgary
Hi Paula,
Thank you for choosing CAS! We’re glad to hear you enjoyed our showroom and received great service from both our sales and delivery teams. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your family and friends!
CAS
Lots of options and great prices
Lots of options and price ranges. I shopped around and they do offer the best prices for the same appliance's other companies are selling. I really loved the free delivery and take away of my broken fridge. Good customer service, not to pushy but available
May 24, 2026
Reply from Canadian Appliance Source - Calgary
Hi Sharon,
Thank you for choosing CAS! We’re happy to hear you found the best value, along with great service and convenient delivery. We truly appreciate your business and are glad our team made the experience comfortable and stress-free. We look forward to helping you again in the future, and please keep CAS in mind for your family and friends!
CAS
We had been looking for a fridge for…
We had been looking for a fridge for our organization for a long time. It was important for us that it was affordable, without unnecessary features, and most importantly, spacious.
Here we found a fridge that fit all our needs perfectly.
The delivery was also great. Everything arrived on time, and the delivery guys were very polite and careful, so special thanks to them for that.
May 21, 2026
Reply from Canadian Appliance Source - Calgary
Hi Mariia,
Thank you for choosing CAS! We’re so glad we could help you find the perfect fridge for your organization. We also appreciate your kind words about our delivery team. Thank you for your business, and we look forward to serving you again in the future. Please keep CAS in mind for your family, friends, and colleagues!
CAS
The sales lady was very very helpful…
The sales lady was very very helpful even when I asked about any open boxes
She wowed me at the care and understanding on exactly what I needed as per having 6 staff and a challenged client and how the less digital the better …..
And she never once tried to oversell what I needed
Definitely will shop again from her
Thank you
May 15, 2026
Reply from Canadian Appliance Source - Calgary
Hi Kim,
Thank you so much for your thoughtful review and for choosing CAS! We’re delighted to hear our sales representative took the time to understand your needs and helped you find the right fit without any pressure. We truly appreciate your business and look forward to helping you again in the future — and thank you for recommending CAS to your family and friends!
CAS
Quick and easy process to purchase and…
Quick and easy process to purchase and have a new freezer delivered.
Glad to be able to call someone at Canadian Appliance Source who had helped us in a different province and have the item delivered in BC.
May 16, 2026
Reply from Canadian Appliance Source - Calgary
Hi JD,
Thank you for choosing CAS once again! We’re so pleased to hear the process was quick and easy, and that our team could assist you across provinces to get your new freezer delivered in BC. We truly appreciate your continued business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Sales person is helpful
Sales person is helpful. She listened to what we needed and our concerns. And she suggested a few options for us to consider. Delivery team is very professional. I like the delivery update in which I know how many more stops before my appliances’ arrival.
May 7, 2026
Reply from Canadian Appliance Source - Calgary
Hello Michelle
Thank you so much for your support. It means a lot to us that our team could guide you through your options and keep you well-informed throughout the delivery process.
We look forward to working with you again down the road.
Kindly,
CAS
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