We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... See more
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I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my ex... See more
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I have excellent sales person Vishu Walia at Canadian appliance, Sunridge branch. I have bought five appliances from him in these last four years. Always ready to help, excellent communication, very p... See more
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Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Calgary
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4.7
Excellent
3K reviews
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Sales person is helpful
Sales person is helpful. She listened to what we needed and our concerns. And she suggested a few options for us to consider. Delivery team is very professional. I like the delivery update in which I know how many more stops before my appliances’ arrival.
May 7, 2026
Reply from Canadian Appliance Source - Calgary
Hello Michelle
Thank you so much for your support. It means a lot to us that our team could guide you through your options and keep you well-informed throughout the delivery process.
We look forward to working with you again down the road.
Kindly,
CAS
Initial visit and buying my range was…
Initial visit and buying my range was great. Delivery on time and polite. Trying to get hold of sales rep again to talk terrible still have received a call back it's been 2 weeks
May 17, 2026
Reply from Canadian Appliance Source - Calgary
Hi Sandra,
We appreciate your positive feedback regarding our patient salesperson and excellent delivery team. We are so glad!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Cheryl,
Thank you for your feedback and for choosing CAS. We’re glad you enjoyed the showroom selection and found our staff helpful. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Calgary
Hi Jennifer,
We're happy to hear about your great experience with our service and timely delivery!
CAS
Totally seamless
Totally seamless. I was kept updated on my delivery. The driver called me when he was 5min away. The 2 gentlemen were friendly, efficient, and quick. I'll definitely be coming back to CAS for my other appliances.
May 8, 2026
Reply from Canadian Appliance Source - Calgary
Hi,
Thank you for your great review and for choosing CAS! We’re glad to hear your delivery experience was seamless and that our team kept you well informed and provided friendly, efficient service. We truly appreciate your business and look forward to helping you again with your future appliance needs. Please keep CAS in mind for your appliances, and feel free to recommend us to family and friends!
CAS
Delivered on time and with care
Delivered on time and with care. Sales guy was amazing quick and to the point.
May 8, 2026
Reply from Canadian Appliance Source - Calgary
Hi Curtis,
We're so glad to hear your delivery was on time and handled with care, and that our sales team was amazing!
CAS
Price and quality of service 5 stars
Price and quality of service (sales; appliance delivery and installation) couldn't have been better. 5 stars all round!
May 10, 2026
Reply from Canadian Appliance Source - Calgary
Hi Ron,
Thank you for your 5-star review and for choosing CAS! We’re delighted to hear you were pleased with our pricing and the quality of service from sales through to delivery and installation. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Karim,
Thank you for taking the time to share your feedback! We’re happy to hear that our team delivered a professional experience with strong communication and punctual service.
We sincerely appreciate your business and your support of CAS. We look forward to assisting you again in the future, and we’d be grateful if you shared your experience with family and friends looking for quality service and appliances.
CAS
Friendly staff
Friendly staff, greeted with a smile. Wants to make a sale but not overly pushy. Compared prices with other appliance locations.
May 10, 2026
Reply from Canadian Appliance Source - Calgary
Hi Theresa,
We're so happy to hear our team provided a friendly and helpful experience. We appreciate you choosing us for your appliance needs!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Nizar,
Thank you for your review and for choosing CAS! We’re happy to hear you were pleased with both our pricing and service.
We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends as well. Enjoy your new appliance!
CAS
Very impressed
Very impressed, easy to shop on line and delivery was on time, they called to let me know they were on their way. Hauled away my old stove with ease. Thank you for the positive experience.
May 10, 2026
Reply from Canadian Appliance Source - Calgary
Hi Christina,
Thank you for your kind review and for choosing CAS! We’re glad to hear you had such an easy online shopping experience and that your delivery was on time and well-communicated. It’s also great to know our team made the haul-away of your old stove smooth and hassle-free.
We truly appreciate your business and are happy we could provide a positive experience from start to finish. CAS looks forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Enjoy your new appliance!
CAS
The delivery driver couldn’t get the…
The delivery driver couldn’t get the fridge through our front door and when asked if he could take the fridge door off the fridge so they could get in comfortably , they refused. Then they took the front storm door off to get it in and left us to put it back up with screws after they had left. Once in they didn’t put the fridge door handles in and said it was our job to do that and left. Once we found the handles there were no screws to attach these handles. We called them multiple times for them to order it which took around 10 days to delivery and another couple of days for them to send someone to install them. We were using the fridge for almost two weeks without handles. We left a few voice mails for the sales representative that sold us the fridge to complain and he never called us or replied to our emails . Really sad about the whole experience and we would not use this company again for any future purchases.
May 10, 2026
Reply from Canadian Appliance Source - Calgary
Dear Sanjiv Sethi,
Thank you for taking the time to share your feedback with us.
We apologize for the issues you experienced during delivery and for the missing parts.
Our records show that our Aftersales Team have since ordered the replacement screws and dispatched our team to complete the installation on May 8th.
Sincerely,
CAS
This was by far the most easy appliance…
This was by far the most easy appliance purchase. I researched what I wanted, called Canadian Appliance for their pricing. Although I didn't know the exact model number, the salesperson was happy to look it up and give me a price. They had the appliance available for next day free delivery and that was terrific! Delivery went smooth. The night before the delivery I was given a time frame it was to arrive. You are able to track the delivery, which is very helpful. The delivery guys were efficient, helpful and most of all very pleasant! Canadian appliance does everything right from the initial contact to delivery. I highly recommend them! Thank you to all employees!
May 9, 2026
Reply from Canadian Appliance Source - Calgary
Hi Donna,
Thank you for your amazing review and for choosing CAS! We’re thrilled to hear that your appliance purchase was such an easy and positive experience from start to finish. It’s great to know our team was able to help you find the right model, provide competitive pricing, and arrange fast next-day delivery.
We’re also happy that the delivery tracking, communication, and service from our delivery team made the process even more convenient and enjoyable. Your kind words about our staff truly mean a lot to us.
Thank you again for your recommendation and your support. CAS looks forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Enjoy your new appliance!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Terry,
We're so glad everyone was great, and you had an easy transaction and quick delivery! We appreciate your positive feedback.
CAS
Quick, Easy, Efficient!
We have purchased 2 appliances from CAS in the past year. I had done a ton of research prior to going in, so we knew what we wanted. Both purchases were very quick and easy to complete. Delivery of our new oven also went very smoothly. I would recommend CAS to my friends/family.
May 1, 2026
Reply from Canadian Appliance Source - Calgary
Hi Sonia,
Thank you for your continued support and for choosing Canadian Appliance Source for your appliance purchases! We’re so pleased to hear that both experiences were quick, easy, and stress-free, and that the delivery of your new oven went smoothly as well.
We truly appreciate your business, and your recommendation to friends and family means a lot to us. We look forward to assisting you again in the future for any appliance needs. Thank you again for choosing CAS!
CAS
Top Notch Service
Yvonne was wonderful. Gave me a great deal and was very patient and thorough when explaining things
Delivery guys were fantastic. Set up my washer and dryer and made sure everything worked well. Very careful and respectful when handling everything
May 8, 2026
Reply from Canadian Appliance Source - Calgary
Hi Shelley,
Thank you for your wonderful review and for choosing Canadian Appliance Source! We’re so happy to hear that Yvonne provided such patient, thorough, and helpful service while helping you find a great deal. It’s also fantastic to know that our delivery team took great care with the installation of your washer and dryer and ensured everything was working perfectly.
We truly appreciate your business and your kind feedback about both our sales and delivery teams. We look forward to assisting you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
The lady who served us was excellent
The lady who served us was excellent. She knew what she was doing, worked quickly and efficiently and answered our questions honestly.
May 7, 2026
My favorite appliance store
I already researched what I wanted to purchase. It was quick and easy to get in touch with the sales agent and I was given other choices according to what I needed. Thank you Vishu Walia for your assistance. My purchase only took less than an hour and the unit was delivered the next day.
May 4, 2026
Reply from Canadian Appliance Source - Calgary
Hi,
Thank you for sharing your experience and for choosing CAS! We’re happy to hear the process was quick, easy, and efficient from start to finish. Vishu will certainly appreciate your kind words, and we’re glad he was able to provide helpful options that matched your needs. It’s great to know your purchase was completed smoothly and delivered so quickly. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Wonderful
My order was a Bosch refrigerator. As soon as I sent an email to make sure that the product was in stock, I received a confirmation that the fridge was available. I received a pretty good price including delivery and installation of the new one and take the old one. The delivery was quick and straight forward. I really enjoyed the work and recommend Canadian Appliance Source.
May 5, 2026
Reply from Canadian Appliance Source - Calgary
Hi,
Thank you for your kind review and for choosing CAS! We’re glad to hear your experience with your Bosch refrigerator purchase was smooth and efficient, from the quick stock confirmation to receiving a competitive price that included delivery, installation, and removal of your old unit. It’s great to know the delivery process was straightforward and met your expectations.
We truly appreciate your business and your recommendation of CAS. We look forward to serving you again in the future—please keep us in mind for any appliance needs, and feel free to share your experience with family and friends!
CAS
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