Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... See more
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We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... See more
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I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my ex... See more
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I have excellent sales person Vishu Walia at Canadian appliance, Sunridge branch. I have bought five appliances from him in these last four years. Always ready to help, excellent communication, very p... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Calgary
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4.7
Excellent
3K reviews
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Reply from Canadian Appliance Source - Calgary
Hi Jean,
We appreciate you taking the time to share your positive experience. We're glad you found our company responsible and respectful.
CAS
Knowledgeable angreatd friendly service
Knowledgeable and friendly service. Fast delivery and great products.
April 26, 2026
Reply from Canadian Appliance Source - Calgary
Hi Ronald,
We appreciate your positive feedback. We are so glad to hear that you found our service knowledgeable and friendly, and that you were pleased with our fast delivery and great products!
CAS
I was buying a new dryer
I was buying a new dryer. The prices were competitive, and the availability for delivery was excellent. The delivery process was top notch. I would shop here again.
May 2, 2026
Reply from Canadian Appliance Source - Calgary
Hi Elisabeth,
Thank you for sharing your experience and for choosing CAS for your new dryer! We’re so pleased to hear that you found our prices competitive, our delivery availability convenient, and the delivery process top-notch. Providing a smooth and reliable experience is always our goal. We truly appreciate your business and are delighted to know you would shop with us again. We look forward to serving you in the future, and we’d love for you to keep CAS in mind for your family and friends as well!
CAS
It was fine
It was fine. Not outstanding, not poor. Perfectly ordinary. The delivery was excellent.
May 1, 2026
I purchased a Forno dishwasher in…
I purchased a Forno dishwasher in January of 2026, it arrived a month late, which was fine. What has not been fine is that when the dishwasher arrived it did not work. CAS will not issue a refund and Forno keeps passing me off and doing nothing. It has now been close to two months that I have had a broken dishwasher in my brand new kitchen that does not work, that I spent over $1000 on and no one is taking ownership of this and giving me my money back neother Forno nor CAS. It is a nightmare buying from this company they do not support the products they sell if there is an issue after the sale. Absolute nighmare, I will never purchase from this company again!
The issue, just so everyone is aware, the dishwasher is leaking and runs for a few minutes and then has an E3 error. How does a company even ship a product like this to a customer and more importantly how does the comany you purchase a product through not stand behind the products they sell, the consumer should not be the one out over $1000 dollars because of your horrific business model.
January 23, 2026
Unprompted review
Reply from Canadian Appliance Source - Calgary
Dear David Bowker,
Thank you for sharing your feedback regarding your Forno dishwasher. We are sincerely sorry for the issues you have experienced.
Our After Sales team has been working closely with both you and the manufacturer to resolve this matter.
The latest update from April 28th indicates that your case file has been transferred to the appropriate department for processing.
Once this review is complete, they will reach out to you directly with further information.
Thank you for your patience.
Sincerely,
CAS
He came early!
April 4, 2026
Reply from Canadian Appliance Source - Calgary
Hi Alex,
Thank you for your feedback! We’re glad to hear your delivery arrived early and that everything went smoothly.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Vidant Rocks!
Vidant was kind, helpful and amazing. He respected all my questions and I had gone to Trail Appliances first and they treated me like I was beneath them. As a blonde female customer, I felt like the older men there were being a bit dismissive and stuff. I had done extensive research and didn’t feel like I was treated with the level of customer service and professional professionalism that I deserve. Vidant was amazing and answered every question honestly and I’m so happy with my new dryer. When people come over and ask about it I will recommend your store 1000%. Thank you so much for the great service.
April 23, 2026
Reply from Canadian Appliance Source - Calgary
Hi Christine,
Thank you for taking the time to share your experience with us. We’re so glad to hear that Vidant provided you with the respectful, attentive, and knowledgeable service you were looking for. Everyone deserves to feel heard and supported when making a purchase, and it’s great to know he made that happen for you.
We’re also happy you’re enjoying your new dryer and that all your questions were answered clearly and honestly along the way.
We truly appreciate your business and your trust in CAS. It means a lot that you’re willing to recommend us, and we look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well. Thanks again for choosing CAS!
CAS
Great service
Sales rep was awesome and I feel he got us the best deal possible
Delivery was on point the the individuals were professional and friendly!
Could not have asked for better service from start to finish!
April 18, 2026
Reply from Canadian Appliance Source - Calgary
Hi Judy,
Thank you for the fantastic review! We’re thrilled to hear that your sales rep was able to secure a great deal for you and that everything from delivery to service exceeded your expectations.
We truly appreciate you choosing CAS and trusting us from start to finish. It means a lot to our team to know we delivered a seamless experience.
We look forward to helping you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
We were shopping for new kitchen…
We were shopping for new kitchen appliances for our rental property and spent quite a bit of time comparing options—from used units to major retailers like Costco—trying to find the best value. In the end, Canadian Appliance Source (CAS) offered the most competitive pricing, so we decided to visit in person.
When we arrived, we were greeted by Christina Liu, who was friendly, knowledgeable, and incredibly helpful. After we explained what we were looking for, she walked us through several options and provided a quote that was even better than the prices we’d seen online.
We completed the rest of the transaction over the phone over the next few days. The payment process was straightforward and secure, and booking delivery through their system was quick and easy. From start to finish, the entire experience was smooth and professional. Even the third-party delivery team was courteous and efficient.
If you’re in the market for appliances and want both great pricing and excellent service, I highly recommend checking out CAS—and be sure to ask for Christina at the north Calgary location.
April 23, 2026
Reply from Canadian Appliance Source - Calgary
Hi Bintan,
Thank you for taking the time to share such a detailed review! We’re thrilled to hear that after comparing multiple options, you found the best value with CAS. It’s especially great to know Christina provided such friendly, knowledgeable service and helped guide you to the right appliances at a competitive price—we’ll be sure to pass along your kind words to her.
We’re also glad the entire process, from purchase to delivery, was smooth and professional. Your experience is exactly what we strive to deliver every time.
We truly appreciate you choosing CAS for your rental property needs. We look forward to working with you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Sonja,
Thank you for the great review! We’re so glad to hear Kajal provided excellent service and that your delivery experience was just as impressive.
We truly appreciate you choosing CAS and trusting us with your purchase. It means a lot to our team to know everything went smoothly.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Great service
When we walked in the door we were asked what we were looking for. We told the Kajal and she showed us the options and the best options. In less than an hour we were in our way home. The very next day our order was delivered and installed. Can’t ask for more than that.
April 22, 2026
Reply from Canadian Appliance Source - Calgary
Hi John,
Thank you for sharing your experience! We’re so pleased to hear that Kajal was able to quickly guide you through the best options and make the whole process so efficient and easy for you.
It’s also great to know the delivery and installation happened so promptly and met your expectations. That’s exactly the kind of seamless service we aim to provide.
We truly appreciate your choosing CAS and your kind support. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your business!
CAS
Helpful Customer service…
Helpful Customer service representative. Very good delivery and installation service.
April 22, 2026
Reply from Canadian Appliance Source - Calgary
Hi Rajesh,
We're so glad you found our customer service representative helpful and that you received very good delivery and installation service!
CAS
Review of delivery
I won't review the fridge and stove because I only just got them, but I will review the delivery experience. The guys were great, delivered early, and were funny and upbeat the whole time. They went out of their way to make sure everything fit where it was supposed to and was put together so I was happy with it before they left. Five star experience!
April 21, 2026
Unprompted review
Reply from Canadian Appliance Source - Calgary
Hi Cay,
Thank you so much for sharing your experience! We’re thrilled to hear that our delivery team made such a great impression—being early, upbeat, and making sure everything was set up just right is exactly the level of service we aim for.
We truly appreciate you choosing CAS and taking the time to highlight the delivery experience. We hope you enjoy your new appliances, and we’re here if you need anything along the way.
Thanks again for your business—we look forward to serving you again in the future, and we’d love it if you shared your experience with family and friends!
CAS
Sumit is very helpful and provides…
Sumit is very helpful and provides excellent customer service.
April 18, 2026
Reply from Canadian Appliance Source - Calgary
Hi,
Thank you for your kind words! We’re so glad to hear that Sumit provided helpful and excellent customer service.
We truly appreciate your business and support, and we look forward to assisting you again in the future. If you have family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
From purchase to delivery and set up
From purchase to delivery and set up. The delivery was done very professional.
Thanks for the great service.
April 16, 2026
Reply from Canadian Appliance Source - Calgary
Hi Philip,
We appreciate your feedback and are glad the purchase, delivery, and setup were professional. Thank you for recognizing our great service!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Ed,
We appreciate your positive feedback and are so happy to hear that you had a great experience with our service and delivery.
CAS
Short delivery time
Earlier this year our 18-year-old fridge quit working and, after checking various stores, Yvonne was able to get us the model we wanted and have it delivered the next business day, a far cry from other vendors who suggested we could get it in 2 to 3 weeks, which is far too long to go just using a cooler.
A couple of weeks ago our 10 year-old dishwasher irretrievably broke down, we did some online research, and went into CAS thinking we knew what we wanted. Again Yvonne was very helpful in showing us the floor model and comparable models. We went with our first choice, which we wanted in white, to coordinate with the rest of our kitchen appliances, and they had it in stock and were able to deliver it the next business day.
(Yes, these are first world problems, but since we are not living in a war zone, the service was much appreciated.)
April 15, 2026
Reply from Canadian Appliance Source - Calgary
Hi Randy,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We’re glad to hear Yvonne was able to assist you on both occasions and help you quickly find the right fridge and dishwasher when you needed them most.
It’s great to know we could provide fast, next-business-day delivery and make what could have been stressful situations much easier for you. We’ll be sure to pass along your kind words to Yvonne and the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your continued support!
CAS
The person I dealt with was so patient…
The person I dealt with was so patient & helpful. Even after the stove arrived I was able to contact him & he found the information for me & sent it to me. Delivery was quick & easy which was great as not having a working oven was hard for me.
April 8, 2026
Reply from Canadian Appliance Source - Calgary
Hi Anne,
Thank you for taking the time to share your experience and for choosing CAS—we truly appreciate your business! We're glad to hear our team member was patient and helpful throughout your purchase and even continued to assist you after delivery when you needed additional information.
It’s also great to know the quick and easy delivery helped during a time when not having a working oven was challenging. We’ll be sure to pass along your kind words to the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Ordered and this delivered right away
April 15, 2026
Reply from Canadian Appliance Source - Calgary
Hi Rob,
We're happy to hear that your order was delivered quickly. Thank you for your positive feedback; we appreciate it greatly.
CAS
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