We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... See more
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See what reviewers are saying
I have excellent sales person Vishu Walia at Canadian appliance, Sunridge branch. I have bought five appliances from him in these last four years. Always ready to help, excellent communication, very p... See more
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The biggest thing I disliked was the amount of time it took to receive the product, it was stated it should be in and ready for pick up within 7 to 10 days and it was almost a month and a half. Other... See more
I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my ex... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Calgary
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4.7
Excellent
3K reviews
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Disabled? Need a large appliance ?
My experience was very good. The web site is very good at presenting exactly what I was buying. The sales department answered on the first ring. I spoke with Samit a real person who helped me through the entire process most excellently. I am disabled and going to the store was very difficult. Samit made it not necessary at all. Even the payment process was secure and easy. The whole process took 20 mins. Samit was a good match for this customer. On the phone we worked well together and I got my appliances brought to my home in 3 days. The delivery people were very experienced and were in my home for 15 mins. They also took my old appliance with them. I will definitely purchase my next large appliance from this store or web site. I will ask for Samit too. Thank you CAS
June 24, 2026
Reply from Canadian Appliance Source - Calgary
Hi Daniel,
Thank you for your thoughtful review and for choosing CAS! We're so pleased to hear Samit was able to make the entire process simple, accessible, and efficient for you from start to finish. We're also glad the website, payment process, and delivery service all met your expectations. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Gerry,
We appreciate your positive feedback and are so glad to hear that our friendly, professional service met all your expectations. We look forward to serving you again!
CAS
Professional service
Cory seemed to know his products and had a handle on things which is important when buying an expensive product sight unseen. He was quick to reply and very professional.
The delivery team did a good job on the installation and kept me posted as to their arrival time.
June 19, 2026
The installation was not impressed at…
The installation was not impressed at all. The dishwasher leaks as soon as the technician left. I lost faith on CAS as the contractor is not trust worthy. My first experience in 2022 was already poor when I purchased my Whirlpool fridge. The sales did not explain to me that the fridge does not have smudge free feature. I give CAS another chance since Yvonne Wang explained the features in detail. With the installation experience, I’m afraid I will not come back
June 24, 2026
Reply from Canadian Appliance Source - Calgary
Dear Dora Yan,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the post-installation issues you are experiencing with your dishwasher.
Please be advised that installations are not performed by CAS, but by a third-party installation company.
While CAS collects the installation fees upfront to streamline the process, the service itself is managed independently.
We suggest reaching out to the installation company directly to address these concerns.
Alternatively, you may contact our aftersales team at Aftersales@canadianappliancesource.ca for further assistance.
Sincerely,
CAS
Reply from Canadian Appliance Source - Calgary
Hi Ron,
Thank you for your review! We’re glad to hear you were happy with our service representative, delivery team, and the products so far. We truly appreciate your business with CAS and look forward to serving you again. Please don’t hesitate to recommend CAS to your family and friends!
CAS
Duel fuel range
Range available for same week delivery, did not have to back order.
Price competitive.
Delivery made when scheduled.
Gas fitter attended for hook up when scheduled.
Delivery people worked carefully to remove old range and bring in new range.
June 19, 2026
Reply from Canadian Appliance Source - Calgary
Hi Rod,
Thank you for your detailed feedback! We’re glad the range was available quickly, competitively priced, and that both delivery and installation services were completed as scheduled. It’s great to hear our team handled the removal and installation carefully and professionally. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
It was Sunday when we went to the store…
It was Sunday when we went to the store and we're able to finish the transaction the same day successfully and got the product delivered the next day.
June 15, 2026
Reply from Canadian Appliance Source - Calgary
Hi Isidro,
Thank you for your great review! We’re happy to hear your purchase was completed the same day and delivered the very next day—fast and smooth service all around. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Courteous
Courteous, professional sales and service for our three new appliances recently. Delivery communication was timely.
Thank you
Will Travis
June 21, 2026
Reply from Canadian Appliance Source - Calgary
Hi Will,
We are so glad to hear you had such a positive experience with our sales, service, and delivery teams for your new appliances. We truly appreciate your kind words and feedback!
CAS
Great customer service!
June 10, 2026
The salesman was polite
The salesman was polite, showed us the different types of dish washers and was NOT PUSHING us to make a selecting
June 5, 2026
Reply from Canadian Appliance Source - Calgary
Hi,
Thank you for your feedback! We're glad to hear that our salesperson took the time to show you the different dishwasher options and provided a comfortable, no-pressure experience. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to family and friends.
CAS
The whole process of buying big…
The whole process of buying big appliances was made exceptionally easy. We came in to look at washers and dryers but this was the first of many stores we were visiting on this day. After going to several different shops I called CAS and was able to finalize my purchases over the phone. Delivery was quick and efficient. After testing everything to make sure it was working properly they even took away my old appliances. I would highly recommend them and they had the best price in town, I know because I went elsewhere!
June 3, 2026
Reply from Canadian Appliance Source - Calgary
Hi Darlene,
Thank you for your detailed review! We're glad the entire process—from in-store browsing to phone ordering and delivery—was smooth and convenient for you. It's great to hear our team was able to offer good value, efficient service, and take care of your old appliances as well. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you recommended us to your family and friends!
CAS
Pleasant experience.
As a first timer dealing with your website, I found all the specs I needed to properly size up what fit in our space. Depth was what I was more concerned about. I didn't want the stove sticking out too far. As for the delivery staff, they were very polite, didn't scratch the floor.
June 11, 2026
Reply from Canadian Appliance Source - Calgary
Hi Rich,
Thank you for your great review! We're happy to hear the website helped you find the right fit for your space and that our delivery team was polite and careful in your home. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Calgary
Hi Michael,
We're glad to hear our service consistently meets your expectations. Thank you for your continued support.
CAS
This is my 2nd purchase with Yvonne she…
This is my 2nd purchase with Yvonne she was a great help again, easy to deal with and you guys always have stock.
Great delivery team, they were efficient and quick.
Will be buying from the north location again
June 3, 2026
Reply from Canadian Appliance Source - Calgary
Hi Colton,
Thank you for your continued support and for choosing CAS again! We're glad Yvonne was able to assist you once more and make your experience easy and smooth. It's great to hear our delivery team provided efficient service as well. We truly appreciate your business and look forward to seeing you again at the North location. Please feel free to recommend CAS to your family and friends!
CAS
From sales to delivery a great team…
From sales to delivery a great team effort and wonderful service. I am now a repeat customer for a reason.
June 9, 2026
Reply from Canadian Appliance Source - Calgary
Hi Mike,
Thank you for your kind feedback and for being a repeat CAS customer! We're glad to hear you experienced great service from sales through to delivery and that our team continues to meet your expectations. We truly appreciate your continued business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
2nd product bought from here
Quick service but didn't get to see product before ordering.
June 2, 2026
The sales agent was great to work with…
The sales agent was great to work with on negotiating a price for our purchase. The delivery crew were great fast and efficient.
June 7, 2026
Reply from Canadian Appliance Source - Calgary
Hi Ward,
Thank you for your review and for choosing CAS! We're glad to hear our sales team was able to help you with your purchase and that the delivery crew provided fast and efficient service. We truly appreciate your business, look forward to serving you again, and would be grateful if you recommended CAS to your family and friends.
CAS
Find good fridge.
May 31, 2026
Reply from Canadian Appliance Source - Calgary
Hi Milan,
Thank you for your feedback!
CAS
The salesperson Yvonne Wang was great…
The salesperson Yvonne Wang was great to deal with, installers did a good job
May 31, 2026
Reply from Canadian Appliance Source - Calgary
Hi Kevin,
Thank you for choosing CAS! We’re happy to hear that Yvonne Wang provided great service and that the installers did a good job. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
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