Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
Company replied
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Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... See more
Company replied
It was a very great experience. Client service was just “wow!” and having Arwyn at the phone was very useful! Thank you for the great service! Canadian great standard!
Company replied
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Calgary South
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canada
- 4034569681
4.7
Excellent
2K reviews
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Great service from Vidya
Great service from Vidya. She was able to get me the information I needed in just a couple of minutes.
February 28, 2024
Unprompted review
Aisha made it easy!!
Aisha answered my questions and provided email back up with explicit direction on my warranty claim inquiry almost immediately! Thank you for the great pormpt service!!
December 5, 2023
Unprompted review
Simple,professional and prompt
Simple,professional and prompt, thank you Sheshna and crew, we look forward to enjoying our new freezer. We have used CAS many times over the years and would recommend them. The delivery process was perfect thank you.
December 4, 2023
Unprompted review
May use AI-assist with repliesRead more
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No after-sales support
I purchased a six appliance package for my newly renovated kitchen in Calgary. CAS uses a third party install service called Quick Contractors (QC) who are inept and have been unable to arrange for installation, leaving me to find my own installers.
Only buy from CAS if you plan to do your own install. Otherwise, go with a company that offers better after-sales service.
October 12, 2023
Unprompted review
Reply from Canadian Appliance Source - Calgary South
Dear Brad Bischoff,
Thank you for taking the time to share your feedback with us.Your feedback is important to us.
As per our records, we can see that your appliances were delivered on October 11th of 2023.
CAS offers installation for washers and electric dryers only.
However for other appliances such as fridges, stoves, cooktops and dishwashers, we recommend Quick Contractors who are our third party installation company.
We are sorry to learn that you did not find their service up to standard.
Should you have any other questions or concerns, do not hesitate to reach out to us.
Thank you kindly,
CAS
Very good experience.
Jack Sun is knowledgeable with the job. Delivery is on time, keeping you updated via text message and email.
September 9, 2023
I will never deal with this company again.
You said you offered me free shipping. When my stove came in you changed companies and free shipping was not available to my area. So you up the price of my stove $300 to cover your cost of shipping. Not only did I have to pay $300 more. I had to pay another shipping company to come and pick up my stove and deliver it. I will never deal with Canadian appliance source again. It has been a complete nightmare.
June 18, 2023
Reply from Canadian Appliance Source - Calgary South
Hi Catherine,
Thank you for taking the time to share your feedback.
Please note that the delivery fees of the product you have purchased are free within our standard delivery area.
Unfortunately, the delivery location is outside our standard delivery area. We need to request a quote for your delivery address.
We do apologize if this was not properly communicated to you.
The item has been picked up by your third-party courier.
We apologize for any inconvenience.
Thank You,
W.L
CAS
Misleading & Expensive
The sales rep, Aman Sharma, promised that the pricing at CAS was the lowest. He also lacked knowledge in the appliance specs and was misleading with the information provided. Sadly we had to cancel our order as it was $600 more then the competition and we got the matching OTR microwave in our second package as well. Piece of advise: Make sure you shop around and get a few quotes before committing.
Edit: It's been a month since I was promised my full refund. I'm owed $415.00. I've emailed, called and left voice-mails. No one is able to help. Horrible business. I'll be reporting them.
September 7, 2023
Reply from Canadian Appliance Source - Calgary South
Dear Customer,
Thank you for sharing your feedback with us.
We are sorry to learn that your experience has been less than adequate with CAS.
Our sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the concerned individual accordingly.
Moreover, in regards to your price lock statement, if you see that the advertised price of one of your items decreases on our website, you can contact CAS and we will adjust this to match your invoice.
We can see that your order was canceled on September 08th of 2023.
We apologize for any inconvenience caused.
Thank you,
CAS
VG
Davinder Brar gave me great service
Davinder Brar gave me great service. I purchased a fridge in advance of an upcoming kitchen renovation. I am confident that delivery will be timely and all goes according to plan.
August 23, 2023
Ugly
Ugly! The stove delivery never happened! No call to cancel or explain….nothing. Throughout the afternoon we received delivery time updates, the final one was at 6:51pm saying “your delivery will approximately reach you in 45 minutes”. The address was correct, we were there, albeit a Friday evening over dinner time with the kitchen torn apart, waiting…..
THE STOVE NEVER ARRIVED. NO CALL, NO TEXT NO APOLOGY
Quite the customer service meltdown!!
August 25, 2023
Reply from Canadian Appliance Source - Calgary South
Hi Judith,
Thank you for taking the time to share your feedback
We are sorry to hear about the issue you are experiencing with the delivery.
From our records, our delivery team arrived on Friday but no one was present and the delivery staff is also unable to reach the customer.
The order has been picked up at our warehouse on August 28th.
Thank You,
W.L
CAS
We love it
We love it, user-friendly and efficient.
Easy to use and even my kids are not confuse to use these machines. Totally we could recommended.
August 24, 2023
The sales person was knowledgeable and…
The sales person was knowledgeable and friendly he was attentive to our needs
August 25, 2023
Good service with a knowledgeable staff…
Good service with a knowledgeable staff person
August 23, 2023
Davinder Singh Brar Is absolutely…
Davinder Singh Brar Is absolutely fantastic to deal with. Arranged a new model dishwasher to arrive 2 weeks before expected, arranged for installation, and never pressured or tried to push an up sale.
August 11, 2023
The sales person was very helpful
The sales person was very helpful. I don’t have an issue with him. However, he did upgrade me to a bigger fridge that in the end could not be delivered as it didn’t fit through an every day, normal sized front door.
The delivery team was less than helpful. They refused to remove the door as it was company policy. I offered to remove the door if they could come back after their next delivery but they refused stating I would have to reschedule or buy another fridge. They were totally unhelpful and blocked my suggestions at every turn. I canceled the entire order because of delivery issues and bought a fridge at another outlet.
August 19, 2023
Reply from Canadian Appliance Source - Calgary South
Hello Chris,
Thank you for taking the time to share your feedback.
We regret to learn that your delivery experience was less than adequate.
This is certainly not the experience we wish for our customers to have.
Please note, it's part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
This includes keeping your property free from possible damage.
It's our team's responsibility to make certain judgments if they think that the conditions are unsafe to deliver.
Our delivery team will not remove the doors due to liability reasons.
The order has been cancelled as per your request on 24th August, 2023.
Please allow 5-7 business days for the refund to reflect on your account once processed on our end.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Great price good customer service fast…
Great price good customer service fast delivery they keep you up to date on the delivery knowledge sales staff
August 17, 2023
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