Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
Company replied
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See what reviewers are saying
Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... See more
Company replied
It was a very great experience. Client service was just “wow!” and having Arwyn at the phone was very useful! Thank you for the great service! Canadian great standard!
Company replied
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Calgary South
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canada
- 4034569681
4.7
Excellent
2K reviews
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Fantastic experience.
Efficient, friendly and the pricing is competitive. The delivery service is exceptional.
May 2, 2026
Reply from Canadian Appliance Source - Calgary South
Hi JH,
We're happy to hear that you found our service efficient and friendly and that you were pleased with our competitive pricing and exceptional delivery service.
CAS
Reply from Canadian Appliance Source - Calgary South
Hi Wendy,
We're glad you had a great experience with our service and pricing! Thank you for your positive feedback; we appreciate it.
CAS
The appliances were delivered as…
The appliances were delivered as arranged and were in working order condition. However did determine that the dishwasher needed installation by a plumber to maintain the warranty status. This was not communicated to us during the sales process.Time will tell on the products performance as this is less than one month after delivery.
May 1, 2026
Great communication from the sales…
Great communication from the sales representative and the delivery guys.
May 1, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Janice,
We appreciate your positive feedback regarding the great communication from our sales representative and delivery team. We are so glad you had a great experience!
CAS
Right from the sales transaction
Right from the sales transaction, to keeping us adviced on delivery to arranging delivery to actual delivery all went well.
April 29, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Jack,
We're happy to hear that everything went well, from the sales transaction and keeping you informed about the delivery to the final arrangement and delivery.
CAS
Easy in store buying
Easy in store buying, perfect delivery and on time. Delivery team were careful handling my new stove 5/5!
April 28, 2026
Reply from Canadian Appliance Source - Calgary South
Hi,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear your in-store purchase was easy and that delivery was on time and handled with care.
It’s great to know our delivery team took good care of your new stove. We’ll be sure to share your feedback with them.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Liked the store
Liked the store, and the non-aggressive manner of my sales woman, Sara. She was informed on all the products, answered all my questions, and arranged the sale smoothly. The delivery process was also great.
I am very pleased with my new stove!!
April 28, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Pamela,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear you enjoyed your experience in the store and appreciated Sara’s knowledgeable, low-pressure approach while helping you choose your new stove.
It’s great to know she was able to answer all your questions and make the purchase process smooth, and that the delivery went well, too. We’ll be sure to pass your feedback along to Sara and the team.
Thank you again for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Great customer service and delivery…
Great customer service and delivery team was “spot on” with delivery time and respectful of the condo building ; moving refrigerator into the building and elevator and into the condo. Same applies for removing the old refrigerator.
April 28, 2026
Reply from Canadian Appliance Source - Calgary South
Hi,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear you received great customer service and that the delivery team was punctual, respectful of your condo building, and handled both the new refrigerator and the removal of your old one with care.
We’ll be sure to share your feedback with the delivery crew. Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Very satisfied customer
Delivery and installation was well coordinated/communicatd. Delivery crew were very polite and professional. Customer service responded immediately to my inquiry and resolved to my satisfaction.
April 27, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Michael,
Thank you for your thoughtful review! We’re so pleased to hear that the delivery and installation were well coordinated and that our team kept communication clear throughout the process. It’s great to know our delivery crew made a positive impression and that our customer service team was able to respond quickly and resolve your inquiry to your satisfaction.
We truly appreciate your business and look forward to serving you again in the future. If you have family or friends who could benefit from our services, we’d be grateful if you shared your experience with them!
CAS
The sales' staff are eager to assist…
The sales' staff are eager to assist you in finding what you are looking for👍
March 31, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Pamela,
Thank you for the great feedback! We’re glad to hear our sales team was attentive and eager to help you find exactly what you needed. We truly appreciate your business and hope to see you again soon. Don’t hesitate to share your experience with family and friends—we’d love the opportunity to assist them as well!
CAS
Prompt service
Prompt service, but did not hover while we decided. Very good delivery and pickup service.
April 24, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Wes,
We're happy to hear that you received prompt service and appreciated our delivery and pickup. Thank you for your positive feedback!
CAS
Great service from sales to delivery.
April 22, 2026
Reply from Canadian Appliance Source - Calgary South
Hi,
We appreciate your positive feedback and are so happy you had a great experience from sales to delivery.
CAS
Reply from Canadian Appliance Source - Calgary South
Hi Brenda & Garth,
We appreciate your positive feedback and are so happy you had a great experience from sales to delivery.
CAS
Great Prices, Knowledgeable & Helpful Sales Staff
The salesperson Imanbar Singh was very knowledgeable and helpful. Prices were very competitive. Delayed delivery was easy to arrange as we bought the appliances in December 2025 and did not need delivery until April 2026. The actual delivery was on schedule and seamless.
December 1, 2025
Reply from Canadian Appliance Source - Calgary South
Hi Barry,
Thank you for sharing your experience! We’re so glad to hear that Imanbar Singh provided knowledgeable and helpful service, and that you found our pricing competitive.
It’s great to know we could accommodate your delayed delivery needs and that everything arrived on schedule with a smooth, seamless experience. That’s exactly the level of service we aim to provide.
We truly appreciate your business and your support. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thank you for choosing CAS!
CAS
Very pleasant and respectful delivery…
Very pleasant and respectful delivery people! They were careful with both the new appliance and with the building through which they were taking the old appliances
April 17, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Michela,
We appreciate your feedback! We're so glad to hear our delivery team was respectful and careful with your new appliance and your building. Thank you for choosing us!
CAS
Good Service and a Good Experience
Sara was great. Listened to our wants and needs and then made us a good deal. Much appreciated.
April 15, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Stewart,
Thank you for your kind words and for choosing CAS—we truly appreciate your business! We're glad to hear Sara took the time to listen to your needs and was able to find you a great deal.
We’ll be sure to pass along your feedback to her—it means a lot to the team.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
excellent customer service.
staff was very helpful when ordering our new fridge. Purchasing and setting up delivery was very easy and we were able to get our fridge the next day.
the delivery team was fantastic! they were quick and very careful not to damage floors, walls and doorframes even though it was a tight fit. Even when the new fridge didn't fit through the doorframe into the kitchen they were able to adjust by removing the drawer and get it through without damage.
April 11, 2026
Reply from Canadian Appliance Source - Calgary South
Hello Bradley
Our delivery team takes great pride in their precision, and we are happy they could navigate your space to get your new fridge perfectly in place.
We look forward to serving you again!
All the best,
CAS
Reply from Canadian Appliance Source - Calgary South
Hello Denis,
We are glad to hear that you enjoyed a relaxed, pressure-free environment while shopping with us. Providing helpful service at your own pace is exactly what we aim for, and we look forward to seeing you at the store again soon.
Best regards,
CAS
Washer/Dryer purchase
Quick delivery of appliances after ordering on line. Delivery guys were efficient and careful not to damage any property.
April 10, 2026
Reply from Canadian Appliance Source - Calgary South
Hello Kat,
It is wonderful to know that our team was able to get your new appliances to you promptly and with such care for your home. We look forward to working with you again on any future projects.
Warmly,
CAS
I bought a fridge, low price and excellent service
I bought a fridge. The height was critical as it had to fit under existing cupboards. Canadian Appliance Source had extensive stock, they provided accurate online descriptions and specifications, and they offered the lowest price for the unit I chose.
They provides excellent delivery and haul away service. The delivery staff was outstanding. .
April 8, 2026
Reply from Canadian Appliance Source - Calgary South
Hello Robert,
We are thrilled that our extensive stock and accurate online specifications helped you find the perfect fridge to fit your specific space. It’s great to know the delivery and haul-away service met your expectations, and we look forward to working with you again.
Sincerely,
CAS
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