When I asked a question on the website, the CAS staff was very responsive. They answered my question right away, and were able to offer me a discount! Shipping and delivery was very fast and the del... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales staff was respectful and not aggressive. She listened to what appliance needs I had and worked to fill that need. Pricing was reasonable. Free delivery and installation were awesome.... See more
Company replied
Nick Brady was very helpful in navigating which appliance would suit our needs. He accurately booked the delivery and the details in old appliance take away. Everything occurred as planned!
Company replied
We knew the appliance we wanted this time so I was looking for the best price. Vunny was great at offering a good deal, explaining options for delivery, installation and extended warranties. And it al... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Edmonton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
- 7807056008
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never purchasing from here again
Went it to the store looking to purchase a dishwasher, panel ready Kitchenaid, was showed a product that seemed to fit the bill. Purchased the dishwasher and when delivered it's 2 1/2 inches shorter than a standard dishwasher. Go back to store to question why they would sell a product like that without informing me, it's designed for disabled persons and shorter countertops. Only response from store was to try return portal, as they won't help. Good luck, never do business with these guys. No real support for the customer.
July 3, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very responsive, great deals!
When I asked a question on the website, the CAS staff was very responsive. They answered my question right away, and were able to offer me a discount! Shipping and delivery was very fast and the delivery people were polite and efficient. Great service, would definitely recommend!
June 21, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Kara,
Thank you for your wonderful review and for choosing CAS! We're glad our team was able to respond quickly, help with your questions, and secure a great discount for you. It's great to hear the delivery was fast and handled professionally as well. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Product search
Product search, order and delivery were all handled quickly and efficiently.
Thank you!
June 19, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Cliff & Diane,
Thank you for your kind review and for choosing CAS! We're delighted to hear your product search, ordering, and delivery experience was quick and efficient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Everyone was excellent to deal…
Everyone was excellent to deal with...from purchase to delivery
June 25, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Joy,
Thank you for your wonderful feedback and for choosing CAS! We're thrilled to hear you had an excellent experience from purchase through delivery. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and recommend us to your family and friends!
CAS
Easy purchase and quick Delivery
Easy purchase and quick Delivery.
Thanks Ivonna for your help.
Your customer service is topnotch and youre always easy to deal with.
June 25, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Arlyn,
Thank you for your kind words! We’re so glad to hear Ivonna provided top-notch customer service and was a pleasure to work with. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The sales staff was respectful and not…
The sales staff was respectful and not aggressive. She listened to what appliance needs I had and worked to fill that need.
Pricing was reasonable. Free delivery and installation were awesome.
Overall I was very happy with my purchase, the second major appliance purchase in a year.
Thank-you CAS.
June 23, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Steve,
Thank you for your thoughtful review! We’re glad to hear our sales team took the time to understand your needs and that you were happy with the pricing, delivery, and installation. We truly appreciate your repeat business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Washing Machine Purchase
The sales people are very friendly and knowledgeable about the appliances. It makes shopping easy. The delivery was on time and the installation was clean, quick and efficient.
June 15, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Jeff,
Thank you for your kind review! We're glad to hear our sales team made your shopping experience easy and that your delivery and installation were prompt, clean, and efficient. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Nick Brady was very helpful in…
Nick Brady was very helpful in navigating which appliance would suit our needs.
He accurately booked the delivery and the details in old appliance take away.
Everything occurred as planned!
June 7, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Dorothy,
Thank you for your kind feedback! We're glad to hear Nick Brady helped find the right appliance for your needs and ensured a smooth delivery and old appliance removal. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
Liked the sales experience with…
Liked the sales experience with Gurkirat.
Disliked the attitude of the woman who I asked about delivery . She basically offered to refund my purchase as I was questioning why the website showed the arrival of my appliance and then not available. Very patronizing attitude as opposed to diffusing my concerns.
I did like the website for checking status.
June 7, 2026
Good price and delivery on time
June 7, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Al,
Thank you for your feedback! We're pleased to hear you received a great price and that your delivery arrived on time. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to family and friends.
CAS
Purchasing a replacement fridge was so…
Purchasing a replacement fridge was so easy online. Once purchased selecting delivery date and he companies promised notifications to me were fulfilled. Night before time frame for delivery provided. Delivery day real time updates as to how close they were to my delivery time. White glove delivery. Exceeded my expectations
June 12, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Sharon,
Thank you for your wonderful review! We're thrilled to hear that the online ordering process, delivery communication, and white-glove service exceeded your expectations. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we'd be grateful if you shared your experience with family and friends!
CAS
Overall good but couple of things
Overall good but couple of things. Website should have asked if u was going to stack washer and dryer so I could buy stacking kit at same time.
Installer did not have new replacement hoses and asked if I wanted to just use old ones. These were 18 years old and I said no. Meant installer needed to come back for both reasons mentioned above.
June 4, 2026
Best price and quick delivery
Best price and quick delivery. Competitors could not deliver for at least one month.
June 11, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Duane,
We're so glad we could provide you with a great price and quick delivery when others couldn't. Thank you for your kind words!
CAS
All promises kept
We knew the appliance we wanted this time so I was looking for the best price. Vunny was great at offering a good deal, explaining options for delivery, installation and extended warranties. And it all happened on time. Also loved the tracking and communications from the delivery team.
June 10, 2026
Reply from Canadian Appliance Source - Edmonton
Hi George,
Thank you for your great feedback! We're glad Vunny was able to help you secure a good deal and clearly explain your delivery, installation, and warranty options. It's wonderful to hear everything went smoothly and on time, and that you appreciated the delivery tracking and communication. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Good selection friendly helpful…
Good selection friendly helpful staff.prompt delivery and removal of old machines⁹
June 2, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Rick,
Thank you for your kind feedback! We're glad to hear you found our selection strong and our staff friendly and helpful, and that your delivery and old appliance removal were prompt and smooth. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
Excellent product and installation
I had an excellent experience with the purchase/delivery/installation and follow up on my new dishwasher. I would definitely buy another appliance from your store. Thanks CAS
June 7, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Peter,
Thank you for the wonderful review! We're delighted to hear that your purchase, delivery, installation, and follow-up experience met your expectations. We truly appreciate your business and look forward to helping you with your next appliance purchase. If you have family or friends in need of appliances, we'd be grateful for your recommendation.
CAS
Quality item at a competitive price
Quality item at a competitive price. Information on dishwasher was clear. Delivery was fast and free with haul away included.
June 5, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Denise,
Providing clear information and a quick, seamless delivery experience is what we always aim for, and we are happy everything went so smoothly.
We look forward to working with you again whenever you need us.
Sincerely,
CAS
The whole transaction went smoothly
The whole transaction went smoothly, on time and exceeded expectations.
June 1, 2026
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for choosing CAS! We're thrilled to hear everything went smoothly and exceeded your expectations. We truly appreciate your business and look forward to serving you again in the future. If family or friends are looking for appliances, we'd be grateful for your recommendation.
CAS
Great Job no problems
May 27, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Clifford,
Thank you for your review! We're glad everything went smoothly and that you had a great experience. We appreciate your business with CAS and look forward to serving you again. Please keep us in mind for your next appliance purchase, and feel free to recommend us to family and friends!
CAS
Dishwasher
Knowledgeable sales person, quick sales paperwork and accurate, no hassle in showroom.
June 2, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Sean,
Thank you for your kind review! We're glad to hear you had a smooth, no-hassle showroom experience and that our sales team made the process quick and accurate for you. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.