The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... See more
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Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... See more
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Calling the local store was superior to the web page agent - faster and more efficient way to quickly confirm availability and pricing. Pricing was comparable to other vendors. Shipping speed and qu... See more
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Canadian Appliance had the stand up freezer we were looking for when other competitors did not. We placed on the phone and the person who took the order was efficient and competent and gave us some a... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Edmonton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
- 7807056008
4.6
Excellent
2K reviews
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Raoul Serrano was helpful in selecting…
Raoul Serrano was helpful in selecting the best appliance for our needs
July 18, 2026
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your kind review and for choosing CAS! We're delighted to hear Raoul helped you find the right appliance for your needs. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we hope you'll recommend CAS!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi Ryan,
We're delighted to hear that our communication and delivery met your expectations. We appreciate your kind words!
CAS
Vunny gave us great service Delivery…
Vunny gave us great service Delivery and as awesome No complaints or concerns
July 16, 2026
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your kind review! We're delighted to hear Vunny provided great service and that your delivery experience was just as excellent. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Bad and good
I bought a beverage centre refrigerator over the phone was told it would be ready for pick up on a Thursday so I drove across Edmonton to the location to find it was not there. They did take care of things by delivering it to my house free of charge. I just know I will only deal with Sumit from now on. He is a 5 star
July 21, 2026
Vunnu was pleasant
Vunnu was pleasant, knowledgeable and was quick to assist me. I am disabled and was quite pleased with the respect and assistance 😊
July 14, 2026
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your kind review! We're so pleased to hear Vunnu provided pleasant, knowledgeable, and respectful service while assisting you. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you shared your experience with your family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your kind feedback! We're delighted to hear that our service was great and that the delivery met your expectations as outlined by our salesperson. We truly appreciate your business.
CAS
Perfect sales service
Perfect sales service, delivery, & installation, and it looks & works great!
July 17, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Gerry,
We are so delighted to hear that our sales service, delivery, and installation all met your expectations and that you are happy with how everything looks and works!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi Dustin,
Thank you for your great review! We're happy to hear your experience was nice and easy. We truly appreciate your business and your continued support, and we look forward to helping you with all your future appliance needs. Please feel free to recommend CAS to your family and friends as well!
CAS
Very poor and questionable
Very poor and questionable after service! Requested an exchange on a range that did not meet my requirements. The one that did cost $20 less. I understand the $150 restocking fee and have no problem with that. It is the “ creative accounting” demanding over $1000 for a stove I have basically already paid for! There is a scam going on here!
Interesting I just received their comment but I have an e mail from them stating and I quote “Your balance due before booking: $1,075.20” . Not sure how I could have misunderstood.
July 9, 2026
Reply from Canadian Appliance Source - Edmonton
Dear Anne Cramton,
We're sorry to hear about the confusion. We would like to clarify that there is no outstanding balance of over $1,000 on your exchange. It appears there may have been a misunderstanding when reviewing your invoice.
If you log into Manage My Order, you'll see that the only remaining balance is $136.50, which reflects the applicable processing fee. We strive to be as transparent as possible throughout the exchange process and apologize if the invoice caused any confusion.
If you have any questions, our team would be happy to walk through the order details with you.
Sincerely,
CAS
We bought a washer online
We bought a washer online. Great website, competitive price and excellent communication throughout the process from purchase to delivery. The delivery crew was great - careful and quick with removing the old machine and installing the new one.
July 16, 2026
Unprompted review
Reply from Canadian Appliance Source - Edmonton
Hi,
Thank you for your excellent review and for choosing CAS! We're delighted to hear that you enjoyed our online shopping experience, competitive pricing, communication, and professional delivery service. We truly appreciate your business, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi William,
We are so pleased to hear that you experienced good service and quick delivery. Thank you for sharing your positive feedback with us!
CAS
The sales person really listened to…
The sales person really listened to what we wanted and need without hesitation.
July 9, 2026
Reply from Canadian Appliance Source - Edmonton
Hello George & Jackie
Thank you so much for your business. We look forward to seeing you at the store again in the future!
Have a wonderful day,
CAS
Reply from Canadian Appliance Source - Edmonton
Hello Arnulfo
Thank you for trusting us with your business. We look forward to seeing you at our location again soon!
With thanks,
CAS
Raul
Raul , was very professional and knowledgeable, it was a pleasure doing business with him . Thank you for your service.
July 8, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Greg
We thoroughly enjoyed assisting you and appreciate your business. We look forward to seeing you again soon!
Kindest regards,
CAS
From start to finish
From start to finish, we are very happy with the service we were provided! Raoul was very helpful and listened to what we were looking for! The delivery was quick! We only waited a few days and the delivery itself went smoothly.
July 7, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Jannette
We are so grateful for your business and glad everything went quickly and smoothly. We look forward to seeing you at the store again in the future!
Have a great week,
CAS
I was in and out of the store within 30…
I was in and out of the store within 30 minutes with a brand new dryer. Raoul was superb and answer all my questions which made my decision fairly quick
June 28, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Dean
We are so glad to hear that Raoul was able to help you find the right choice and make your visit incredibly efficient.
We look forward to seeing you at the store for any future needs!
Best regards,
CAS
Fast friendly service
Fast friendly service, competitive price, great delivery and set up.
July 5, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Tom
It is wonderful to hear that our team hit the mark with prompt assistance, competitive pricing, and a seamless setup.
We look forward to welcoming you back the next time you need us!
Warm regards,
CAS
The refrigerator was exactly what I…
The refrigerator was exactly what I need. Delivery was very quick and delivery went smoothly. The delivery gentlemen were efficient and polite. Great communication from start to finish. Would buy again and recommend company to family and friends.
July 3, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Rae M
We are glad to hear that your item arrived so rapidly and that our crew provided such polite, efficient communication throughout.
We look forward to assisting you with any future upgrades!
Regards,
CAS
Washer/Dryer Combo Sale
I spoke to Vunny Gandhi. He was very helpful in providing options on a washer/dryer combo that I needed. He was friendly and professional.
July 2, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Mike
We appreciate you highlighting Vunny's welcoming approach and his expert guidance in finding the ideal combination setup for your home.
We look forward to working with you again in the future!
All the best,
CAS
Service from sales to delivery was…
Service from sales to delivery was excellent. Everything went as planned.
June 30, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Charlene & Mike
We are glad to hear that everything from your consultation to the final delivery went exactly as scheduled.
We look forward to seeing you at the store on your next visit!
Regards,
CAS
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