Canadian Appliance Source - Edmonton Reviews 

The person who helped me make a decision was helpful but very rushed. As she was filling out my paper work she had her brush out combing her hair and checking her cell phone. I was happy with the price of the appliance I bought, but delivery was a nightmare. I was orginally told it would arrive on a certain date. No one delivered on that date and I had to call the store. I talked to a different sales associate who gave me information that was apparently incorrect and it turned out my appliance was not even in Edmonton yet. I was then told a different delivery date had been booked, but that didn't happen either! Both times no one reached out to me, I took the day off work for the delivery only to find out it had not been booked. Finally I received my appliance on the third try and a week later than told when I purchased it. I would never buy from this company again even though the price was reasonable. To clarify, this was not the delivery people's fault (they were excellent when delivering and setting up appliance), these problems were all because of errors or bookings not getting done in the store. In my opinion, pay a bit more and go somewhere with better customer service.

The experience was great. Everything was very smooth from start to finish. I had already picked out what I want, we talked price and delivery. In the store and out in about 20 minutes. Delivery was very easy, they showed up within their window, brought the new one in, took the old one out and were gone in about 20 minutes again. Would definitely go back here again.

Zero or negative stars really need to be an option especially when it comes to businesses like this. Absolutely, do not purchase your appliances from this store as customer service does not exist and they will screw you around and order the wrong model, install it and you're expected to swallow the cost for their error. The knowledge of the staff on the product line I ordered was non-existent. Literally no idea about the Forno line and they didnt even have a display model of any of their appliances on the floor for their sales staff to answer any questions. I gave them a model number of the dishwasher I wanted and they ordered and sent the wrong one for install and I'm stuck with a useless dishwasher. I ordered all of the top line appliances and they snuck in this piece of garbage probably to get rid of it at my expense. This place is an absolute joke. Would never purchase from them again and the people I knew that were interested are not now and two real-estate companies will no longer refer them to their customers. Huge failure as a business.

From sales to delivery, I was very happy with my experience.

We were very happy with the appliance and delivery process

Sales person was very helpful And pleasant

Delivery service men were polite well dressed

Would be 5 stars due to the amazing work that the delivery crew did. They were so professional helpful and knowledgeable. The reason I give 4 stars is because the evening before the delivery happened someone from the delivery service contacted me and told me I needed a special push connector to attach the ice maker 1/4”-5/16”. So I ran around the day of delivery to get what I needed. When the delivery crew went to hook up the fridge they told me I only needed the 1/4” line with the brass fittings that I already had on there the day before. Luckily I didn’t throw the connector I cut off away, I did however have to go and get another connector to splice the line back together. It was frustrating and time consuming to say the least.
Huge thank you to the delivery crew, you guys were amazing

Malcolm Hills

The purchase and deliver Process went well. However when the appliance arrived, the delivery team noticed upon opening the box that it came with a small scratch on its side. They called the appropriate department to address the issue. After waiting 30mins without a response, they took photos and submitted a report through their mobile device. When I called to follow up the next week (also waited 40mins to get through), I spoke with a representative who mentioned there wasn’t a report and I had to file another report with photos online for them to review. This was very discouraging especially after being a repeat customer, so I didn’t even bother.

The service was really good on both sales and delivery. But one of the delivery guys took his shoes off and his feet stunk so bad my eyes were watering. Worse is everywhere he walked he left damp footprints (probably sweaty feet) and my home smelled like rotten cheese for 2 days. Even after I scrubbed with Lysol. The carpet area was the worst. They need to keep their shoes on with little foot covers.... Their service was great but the stinky feet killed it. Totally. Not sure which store this was. I ordered over the phone.

The delivery team were great and knew what they were doing during the delivery.

Sales person was very professional, knowledgeable and steered me to the right appliances for my needs. Delivery people were perfect and setup was exactly what I wanted.

Sales rep was friendly and new her stuff about the appliances we were looking for.

⭐⭐⭐⭐⭐
This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Prices were competitive, staff were friendly, and the delivery service was excellent.
We’ll definitely shop here again.

Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time with no issues.

The company was good to deal with good prices , delivery and installation was also great friendly , all in all a good experience.

I was dealing with Raoul and found his service and knowledge exceptional. At this point I am very happy with the purchase of my wall over!

Delivery was on time, brief, accurate and efficient. Very friendly delivery people also!!!

Canadian Appliance had the stand up freezer we were looking for when other competitors did not. We placed on the phone and the person who took the order was efficient and competent and gave us some additional info requested.. We asked about delivery to our home and felt that the quoted price was reasonable for a stand up style freezer and we confirmed we wanted to have this unit delivered. The day of the delivery I received a tracking notice telling me of anticipated delivery time... They were right on time and 2 guys took the freezer downstairs and had removed it from the shipping box and also took this box for a modest fee.. Great all round service and would definitely would recommend this company and do business with them again

The salesperson was helpful and respectful, allowing us time to think and discuss privately.
It was nice to get the appliance delivered without an extra charge. That made the price point lower than other companies on the same product.
The store did not have the model on their floor but it was available from another place (distribution centre?)