The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... See more
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Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... See more
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Calling the local store was superior to the web page agent - faster and more efficient way to quickly confirm availability and pricing. Pricing was comparable to other vendors. Shipping speed and qu... See more
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Canadian Appliance had the stand up freezer we were looking for when other competitors did not. We placed on the phone and the person who took the order was efficient and competent and gave us some a... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Edmonton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
- 7807056008
4.6
Excellent
2K reviews
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Dishwasher
Knowledgeable sales person, quick sales paperwork and accurate, no hassle in showroom.
June 2, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Sean,
Thank you for your kind review! We're glad to hear you had a smooth, no-hassle showroom experience and that our sales team made the process quick and accurate for you. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi Nicole,
Thank you for your review! We're glad to hear our sales team provided efficient service and strong product knowledge. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi Andril,
We appreciate your positive feedback! We are glad you enjoyed our good and fast service.
CAS
Fast and efficient
Nick helped me out with finding what I was looking for shortly after entering the store.i was able to pick out what I wanted a short time later. Paper work was done and I was on my way. Appliances showed up on schedule and guys installed them quickly and efficiently. Friendly service. They even took the boxes with them. Definitely recommend these guys.
May 24, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Merlin,
Thank you for choosing CAS and for your wonderful feedback! We're pleased to hear that Nick helped you quickly find the right appliances and made the purchasing process easy and efficient. It's also great to know our delivery and installation team provided friendly service and took care of everything, including removing the packaging.
We truly appreciate your recommendation and your business, and we look forward to serving you again in the future. If your family and friends are shopping for appliances, we'd be grateful if you recommended CAS to them as well!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi Greg,
Thank you for choosing CAS and for your kind words! We're happy to hear you had a great experience with our team and pricing. We truly appreciate your business and look forward to serving you again in the future. If your family and friends are looking for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
We did our purchase of a d/w at the CAS…
We did our purchase of a d/w at the CAS west edmonton store.
We worked with Hailey there to make our purchase and she was so helpful and efficient.
The delivery of our new d/w, the removal of the old one and the installation of our new one all went very well. Eddy did the old removal and then the new installation.
He was very efficient and professional.
I did not catch the names of the 2 delivery staff but they were great too. All 3 guys were from APTCO.
We have since referred a new customer to CAS and he purchased a washer and dryer there. Thank you!
May 23, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Joan,
Thank you for choosing CAS and for your thoughtful feedback! We're delighted to hear that Hailey made your purchase smooth and efficient, and that Eddy and the delivery team provided professional, careful installation and removal service.
We truly appreciate your support and are especially grateful for your referral—it means a lot to us. We look forward to serving you again in the future, and if your family and friends are shopping for appliances, we’d be happy to help them as well!
CAS
Theyt were quick and helpful.
May 30, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Gene,
We are so glad we could assist you quickly and effectively. We appreciate your feedback.
CAS
Quality Products and Great Service
Atri Desai made my washing machine purchase a smooth and enjoyable experience at the store. The delivery process was quick and efficient. The price was competitive or better than other retailers. I would definitely return to purchase appliances in the future.
May 23, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Brian,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear that Atri Desai made your washing machine purchase smooth and enjoyable, and that you were pleased with our pricing and efficient delivery service. We truly appreciate your business and are grateful for your confidence in us. We look forward to helping you with your future appliance needs. Please keep CAS in mind for your next purchase, and feel free to recommend us to your family and friends!
CAS
The staff in the store were very…
The staff in the store were very knowledgeable and helpful. The delivery guys were courteous prompt and knew their job.
May 26, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Elaine,
Thank you for your kind review! We're happy our staff was knowledgeable and helpful, and our delivery team was courteous and prompt. We appreciate your business!
CAS
Great service and delivery
Nick really helped us with picking out our Amana washer and dryer and the delivery crew did an excellent job delivering and installing the machines.
May 16, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Sharon,
Thank you for your kind review and for choosing CAS! We're glad to hear Nick was able to help you select your Amana washer and dryer, and that our delivery and installation team did an excellent job. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase and feel free to recommend us to your family and friends!
CAS
Excellent Customer Service
We were in and out of the store in less thn 1/2 hour, however we had come in because the website stated reduced prices in store on clearance / discontinued, etc. to find out that there was nothing in stre that we could take home the same day. It is a showroom only - everything is in a warehouse in Calgary and takes 2 business days to arrive. Everything in the showroom is full website price. That said, the service was excellent in store and delivery was on time, and very friendly and professional.
May 22, 2026
I had a great experience with this…
I had a great experience with this store from the time I stepped into the store to the delivery of the appliance. The sales associate was very helpful and polite. The delivery guys was polite, helpful and very careful of installing the appliance.
May 22, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Enmen,
Thank you for your kind feedback! We’re glad to hear you had a great experience from the store visit through to delivery and installation. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Great selection and super prices
The staff at CAS is knowledgeable about a wide variety of products. Vunny went the extra mile to give us discounts and he responded quickly to concerns. We would go back to this location when buying another appliance.
May 16, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Nathan,
Thank you for your thoughtful feedback! We’re delighted to hear Vunny provided knowledgeable service, helped with discounts, and responded quickly to your concerns. We truly appreciate your business and look forward to helping you again with your next appliance purchase. Please feel free to recommend CAS to your family and friends!
CAS
It was quick and simple
It was quick and simple. Our replacement was ordered, delivered, and ready to go inside a day and a half.
May 16, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Scott,
Thank you for choosing CAS! We’re glad to hear your replacement was handled quickly and smoothly from order to delivery. We truly appreciate your business and look forward to serving you again in the future. Please don’t hesitate to recommend CAS to your family and friends!
CAS
Wrong product was input into the…
Wrong product was input into the invoice, was not noticed until I (customer) double checked the invoice to verify. Contacted the sales person via email & phone asked her to contact me. She sent me an email back asking if she could contact me the next morning (no phone call back). Contacted by phone (voicemail) again asking for her to contact me, only contacted me via text. This isn't the way to communicate with customers especially after asking twice to talk to me personally. Very poor customer service.
May 6, 2026
Reply from Canadian Appliance Source - Edmonton
Dear Ernest Sikora,
Thank you for sharing your feedback with us.
We can see that your KitchenAid dishwasher was delivered on May 13th of 2026.
Please reach out to our After sales Team at Aftersales@caslp.ca should you require further assistance with regards to your dishwasher.
Sincerely,
CAS
We would buy here again!
Our sales rep (Vunny) clearly knew the product we wanted to purchase. The entire process was very quick, and he answered all of our questions. When a small slip-up occurred following delivery, Vunny was very quick to take care of it for us.
May 9, 2026
Unprompted review
Reply from Canadian Appliance Source - Edmonton
Hi Nathan,
Thank you for your great review and for choosing CAS! We’re happy to hear Vunny provided knowledgeable and efficient service and was quick to resolve the issue after delivery. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
The whole transaction was flawless
The whole transaction was flawless. They showed up on time with the right product. The delivery people were very professional and were so great at what they did it felt seamless and efficient.
May 6, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Erin,
Thank you for your wonderful review and for choosing CAS! We’re delighted to hear your entire experience was seamless and that our delivery team provided professional and efficient service. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
excellent!
May 6, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Doyle,
Thank you for your feedback and for choosing CAS! We’re glad to hear you had an excellent experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton
Hi Steve,
We are so glad our team was polite, fast, and on time. We appreciate your feedback!
CAS
Good products
Good products. Prompt service. There was one issue but it was dealt with in a prompt manner to my satisfaction
April 30, 2026
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