The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... See more
Company replied
Calling the local store was superior to the web page agent - faster and more efficient way to quickly confirm availability and pricing. Pricing was comparable to other vendors. Shipping speed and qu... See more
Company replied
Canadian Appliance had the stand up freezer we were looking for when other competitors did not. We placed on the phone and the person who took the order was efficient and competent and gave us some a... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Edmonton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
- 7807056008
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Canadian Appliance Source - Edmonton
Hi Corry,
We're glad you found it simple and easy to use. Thank you for your feedback!
CAS
We are happy with the service
We are happy with the service provided by Vunney for the purchase of a washer/dryer. We are also happy with how the delivery and installation team did.
April 26, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Graham,
We're happy to hear that you were pleased with the service you received during your washer/dryer purchase and installation. Thank you for sharing your positive experience with us!
CAS
All good nice people and delivered when…
All good nice people and delivered when they said the would
May 3, 2026
Sales man NIck Brady was very knowledge…
Sales man NIck Brady was very knowledge and very helpfull
April 25, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Stewart,
Thank you for your kind words and for choosing CAS! We’re delighted to hear that Nick Brady was knowledgeable and helpful throughout your shopping experience. Providing excellent customer service is always our goal, and we’re glad Nick made a positive impression. We truly appreciate your business and look forward to assisting you again in the future. Please enjoy your purchase, and feel free to recommend CAS to your family and friends!
CAS
There was a slight delay in delivery…
There was a slight delay in delivery and you actually called and let me know. Awesome!
April 30, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Todd,
We're happy to hear that you appreciated our proactive communication regarding the slight delivery delay. Thank you for your awesome feedback and for taking the time to share your experience!
CAS
Very easy transaction from the sale…
Very easy transaction from the sale right up to the delivery. Would definitely shop here again.
April 21, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Dale,
We're so glad the transaction was easy, from the purchase to the delivery. It's wonderful to know you would shop with us again; we appreciate your business!
CAS
I recently bought a couple of…
I recently bought a couple of appliances from CAS. Everything from online purchase, changes in between, delivery and installation, ran smoothly. Every employee whom I dealt with was friendly and professional. Thank you for excellent service.
April 21, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Catherina,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear that your experience, from the online purchase through to delivery and installation, went smoothly and without any issues.
It’s great to know that every team member you interacted with was friendly and professional. We’ll be sure to share your feedback with the team.
Thank you again for choosing CAS—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
Our salesperson (Nick Brady) was…
Our salesperson (Nick Brady) was excellent and straightforward. Got a good price on our Maytag dishwasher and we are very happy!
April 22, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Julia,
Thank you for your wonderful feedback! We’re so glad to hear Nick Brady provided excellent, straightforward service and helped you secure a great deal on your Maytag dishwasher. It’s fantastic to know you’re happy with your purchase! We truly appreciate your business and look forward to serving you again. If you have family or friends who could benefit from our services, we’d be grateful if you shared your experience with them!
CAS
Love my new washer
Love my new washer. Easy from ordering to delivery. Will use Canadian Appliance Source again.
April 17, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Tammy,
Thank you for your kind review! We’re so happy to hear you love your new washer and that everything—from ordering to delivery—was easy and smooth.
We truly appreciate your business and your trust in CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Thank you to Jessannin Rios for your…
Thank you to Jessannin Rios for your help to buy a fridge. She is patient and help me to understand well what she told me because i am not yet perfect bilingual
April 24, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Sylvie,
Thank you for your kind feedback! We’re so glad to hear that Jessannin Rios was patient and took the time to clearly explain everything to you—it’s very important to us that every customer feels comfortable and well understood throughout the process.
We’re happy we could help you find the right fridge and make the experience a positive one.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Good communication for expected…
Good communication for expected delivery and friendly and professional install service
April 14, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Ian,
We're happy to hear that you had good communication regarding your delivery and that the installation service was friendly and professional!
CAS
Great customer service and the delivery…
Great customer service and the delivery was great also
April 21, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Myles,
We appreciate your positive feedback regarding our great customer service and delivery! We are so glad you had a great experience with us.
CAS
Kind and professional support
Kind and professional support from the moment of purchase to installation. I am satisfied.
April 18, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Hyun,
We're happy to hear that you were satisfied with our kind support throughout the entire process. Thank you for your positive feedback!
CAS
Great experience in store and on time…
Great experience in store and on time delivery and installation
April 17, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Ray,
We're happy your in-store experience, on-time delivery, and installation were great. We appreciate your positive feedback very much!
CAS
Great service from start and finish
April 10, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Michelle,
We are happy to know our service met your expectations from beginning to end. We appreciate your business and look forward to your next visit.
CAS
Atri was extremely knowledgeable
Atri was extremely knowledgeable, helpful and courteous. Will recommend and work with him whenever, Ken
April 17, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Ken,
Thank you, Ken, for your kind words! We’re so pleased to hear that Atri provided you with knowledgeable, helpful, and courteous service. It means a lot to know you had such a positive experience working with him.
We truly appreciate your business and support, and we look forward to assisting you again in the future. Thank you as well for your recommendation—we’re grateful for your trust in CAS and would be happy to help your family and friends anytime!
CAS
Excellent Service Provided
Jessanin Rios Albornoz provided excellent sales service. Delivery team was also very professional and helpful.
April 12, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Bond
We are very happy to hear that Jessanin and our delivery team provided such professional assistance.n We look forward to seeing you at the store again.
Kind regards,
CAS
Awesome experience !! …
Awesome experience from visiting the store site to receiving the the purchased laundry stack. Jessanin Rios Albornoz was the sales representative who helped us. She kindly and patiently provided answers to our questions. Thank you.
The delivery personnel efficiently and with care maneuvered the appliances downstairs. Again many thanks!
April 10, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Shirley,
It’s fantastic to hear that Jessanin provided such patient support and that our delivery crew handled your new laundry stack with such expertise. We are grateful for your business and look forward to working with you again in the future.
Cheers,
CAS
Purchase was super easy
Purchase was done entirely over the phone . Super easy. They nailed the deal with free delivery & take away . Plus , they had my unit in stock.
March 31, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Howard,
It’s great to hear that we could make your phone purchase so easy and get your unit delivered quickly. We look forward to working with you again down the road.
Take care,
CAS
The nice lady helped me immediately…
The nice lady helped me immediately when I walked through the door. My fridge broke so I needed a new one quick. Online said same day deliver but actually had too wait a day. I allready knew what I wanted as I researched online.
I had bought my dishwasher here and that is why I returned too this store.
April 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.