Canadian Appliance Source - Edmonton Reviews 

My husband and I went to buy a dishwasher,replacing a Bosch that we had many years. THE sales agent
Jessanin come yo.hrlp.us
We had been told by a friend about a LG dishwasher so looked at both
From the very beginning with Jezsanin we told her the most important feature was one that had a box on the bottom of the unit, protecting our hardwood floor, and which we had right now. We asked even could the LG dishwasher be installed with our box, she called someone and told us no. So we said fine could she find out which Bosch model hadcwhat we wanted, was it in the 100 series or did we need to go into the 300 series. She looked on her computer and told us that both 100 series dishwashers we looked at had this water safety. I asked her when she read to me whst it was, I said are you sure that this shut off was with a box preventing overflow water, she said yes, I am writing thst I asked and enquired not just 2 times,,,, but truly many. Possibly 10 times. JESSANIN ANSWERED TRUTHFULLY YELLING US WE WERE HER FIRST CUSTOMER AT THIS STORE RECENTLY COMING FrOM Sask. We'll I asked agsin was she familiar with Bosch appliances and she said yes. The machine arrived, we'll.pkgd. next day the installer arrived and let him do his job. My husband and I are both 70yrs old and my husband just 3 months hsving had his hip replaced so this was mentioned that our helping was minimal. There was trouble shutting off the hot water so I stayed downstairs collecting the water in a pail till itvwas reconnected
When I came upstairs and looked at the floor, I asked the installer who was nearly done, when would the box be put in place while looking around for it. His comment no box as I bent down I could see the plastic drain hose and other wires. I immediately called CAS locating JESSANIN WHO SAID THST I HAD THE RIGHT MACHINE, THAT THERE WAS AN ENVLOSED AREA UNDER THE dishwasher...but its 10 in he's ftom thebground. The installer even said thst this was not the box I was expecting and no alarm for the floor
I mentioned being very upset with Jessanin that she hadn't sold us the right machine and her answer" your machine was 21yrs old they fo t make it like that, there is this water shut off now" well I ended the conversation taking pictures of the underneath of the machine and a picture of our manual. And dent it to her. After that I phoned Bosch and was told yes indeed the type of machine is called a 247 overflow protective system and gave us the Model Number which is SHE2ADF2N in white is what we need
I then phoned Trail.sppliances and a agent there knew and answered right away with the same machine knowing exactly what I was describing and wanting
The price there $799.00. The next terrible service was from the service agent RAESAH...I told her thst its very difficult for me to do things on line...her answered that's how I needed to report the issue and that it would be a 48hr wait. I needed pictures etc I asked vould she please help me donthisvthst I would get my old laptop 15yrs old....to see if I could find this...her answer "No"...I then hot upset and agsin said really customer service but no help. I needed questions answered and her answer someone else would do that once I co.eted the refund form. We'll thankfully I with foing a refund for health insurance stuff. I figured it out, typing everything like this with one finger. I filled it out within an hour and sent it off. I again called customer service and this young agent thst answered truly a gentleman saw that I had done it properly, sent excellent pictures, and he was do ki d to look up.thst indeed CAS had the model SHE2ADF2N in white the warehouse and could take maybe 2 weeks but it could be replaced with the one that wasn't the proper one that Jessanin put on the order and he said and its as well on sale for $749.00....$50 DOLLARS LESS TJAN TRAIL BUT THIS WAY it getting sorted with the company. I told him that the machine had never been used just installed stalled I had all the packing. The bit of water inside was from the installer. He said await a reply.
Well the reply came by that evening to be I formed that no returns csn come after installed and used, you can image my response was not a happy one, and I requested a person to contact me st 7804657778 as I hope thst tjis reply was AI initiated and not a real person The delivery service guys were fabulous, polite, removed there boots the agent who installed was lovely as well. So I await a response, and discussion. I fo sometimes have been told I interrupt as both my husband have a hard time hearing with the phone but please bare with us and not get my blood pressure up, in dealing with let's be able to call this a simple mistake by a new employee thst didn't know about all the features of a Bosch machine....and that CAS will correct her huge error and get delivered and sorted the dishwasher we wanted is installed and we can quit washing our dishes by

easy & smooth transaction

The experience in the showroom with sales people was good although best feature is the lower delivery and installation costs compared to other appliance stores.
The delivery and installation people were excellent

Such a positive experience! Super easy to order and it was delivered within a couple days, which was so important for a fridge! They gave me a three hour window and had a tracking feature so you have a pretty good idea when they’ll arrive. Employees were professional, helpful, and quick. They weren’t able to hook up the fridge as it wasn’t fitting and they don’t hook up copper pipe but my husband was able to do that. All around a great experience, thank you!

Everything from the start to the finish was easy. Ivonna Lobo was very attentive and helpful. She was knowledgeable on the whole process. She confirmed our delivery and made sure the delivery and removal of our old appliance was free of charge. Even though it was being delivered to a rural location! The delivery team was prompt and on time, they called ahead 1 hour and arrived 1 hour later. They were very professional and kind. They had the new one installed and the old one taken out in less than 10 minutes.
I will be returning for future appliance needs.

I am upset. I ordered a dishwasher and then found a lower price at another store. I called and they did reduce the price but inadvertently added a $70 delivery fee. It felt dishonest as both sites had free delivery. Very misleading. I did call to try to have it resolved as I thought it was an error but they refused to refund the additional money,

The Salesman, Nick, was very knowledgeable and helpful, and we had our stove delivered within a very short time. The delivery men were also very helpful.

It was a quick purchase given my old freezer had failed and it was an emergency.
Sales associate was very helpful.
Freezer arrived next day. Only thing that would have helped is if the the delivery people had properly leveled the feet.

fast ro reply, help to select what best work for me. compatative price.

Good service

We were directed to the right appliances for our needs & budget.

Was sent a washing machine instead of a dryer I had just purchased a washing machine from the same place less than nine months ago. Why would I order another washing machine now I’m stuck with a washer and no dryer. Multiple calls to the company and no reply. Will never use them again.

The whole process was flawless right from the phone call to the delivery. Would highly recommend.

The sales person who attended me
( mr. AP?) was not pushy,,explained the product, with comparisons,
I would love to have these type of people to work for me.
I am retired now so not soliciting.

The appliance was delivered on the day promise. The delivery staff were quick and polite

I was greeted when I walked into the store. Atri was very helpful. My refrigerator was delivered within 2 days of my order, and the delivery guys were so careful. I loved the delivery, and the setup was included in the price, and there was a very small fee to take away the garbage. I will definitely use them again.

First off Google this company read honest reviews not regulated on the forums it won't let me attach link here..... this company will hands down leave you after the sale the salesman must work on commission and once they have it they don't care even a little to ask simple question or answer the fact that hey I haven't taken delivery of my appliance for 10 months I waited and the price drops 3500$ and I can't get the new price b.s or the fact you spend 20k on a thermador fridge and the handles arnt included so after your long wait now you have a fridge your not using until the handles show up another 1100$ btw something that should be disclosed when you purchase I mean they love upselling but drop the ball on that one probably cause people would back out and look elsewhere, if your dishwasher shows up damaged they try and force you to take 50$ for the damage and fight you for months to get a replacement door i bought alot from them wasn't done either but I am now I'll go elsewhere I'd go to home Depot before these guys hands down