Delivery was excellent, they arrived when they said they would. Professional and friendly. Sales l was not impressed, the sales guy kept rubbing his backside which turned me off compared to the last e... See more
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Sales process with Vicky, and up to and including delivery of our new dishwasher went very smoothly. Unfortunately there was some minor damage to the dishwasher once unpacked. The after sales proces... See more
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The entire team from sales to delivery to installation were fantastic. All companies could learn a few things from your business model. All our questions were answered and we were treated with respect... See more
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It was easy and you did what you said you would do. The salesman was friendly and updated me regularly between sale and delivery. Delivery guys were on time, friendly and efficient. All good!
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Edmonton North
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
17235 105 Ave. NW, T5S1G4, Edmonton, AB, Canada
- 7808006997
4.7
Excellent
702 reviews
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Vicki was extremely helpful and…
Vicki was extremely helpful and accommodating and in her absence Edwardo was just as helpful and very kind
April 18, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Jeanne,
Thank you for your kind feedback! We’re so glad to hear that Vicki provided such helpful and accommodating service, and that Edwardo was equally supportive and kind in her absence. It’s great to know our team was able to ensure a smooth and positive experience for you.
We truly appreciate your business and your support. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thank you for choosing CAS!
CAS
The salesman was efficient and helpful.
April 18, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Kenneth,
We appreciate your feedback and are so glad to hear that our salesman was efficient and helpful during your visit with us.
CAS
We were looking for a dishwasher
We were looking for a dishwasher. I've never had one. The selection was very, very good. The sales girl didn't seem too interested in helping us but I still purchased the dishwasher from her. I suppose she gets commission. I didn't purchase right then, but came back a few days later to purchase from her. The delivery was free and came when I was ready for installation. The delivery team was excellent.
April 6, 2026
Good Experience.
Good, fast, friendly and informative service. Answered all of our questions.
April 12, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Rob,
We're happy to hear that you received good, fast, friendly, and informative service. We appreciate you choosing us and answering all your questions.
CAS
Incomplete Delivery, Poor Communication, and Unfair Charges
I recently purchased a stacked washer and dryer set, expecting a smooth delivery and installation process. Unfortunately, my experience turned into a frustrating and time-consuming issue.
On the first delivery visit, the installation team was unable to complete the setup because the dryer vent in the condo was disconnected. While I understand that this was not their responsibility, what disappointed me was that they left without clearly informing me of the situation or next steps. As a result, I had to arrange for the vent to be fixed on my own.
After resolving the vent issue, I scheduled a second visit for installation. During this visit, the team discovered that there were missing parts from the dryer, which made it impossible to complete the installation again. This was extremely frustrating, as these missing parts should have been identified during the first visit.
To make matters worse, I was then asked to pay for the second installation visit, even though the issue was due to incomplete equipment provided by the company. This does not seem fair, as the delay and additional visit were not caused by me.
This situation has caused significant inconvenience for both me and my tenant, who cannot always be available for repeated service appointments. What should have been a simple purchase and installation turned into multiple delays, unexpected costs, and unnecessary stress.
I hope the company takes responsibility for situations like this in the future by ensuring all parts are included before delivery and by communicating clearly with customers during installation visits.
March 19, 2026
Reply from Canadian Appliance Source - Edmonton North
Dear Tammy Duong,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the inconvenience this situation has caused. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience.
We can confirm that the missing part has now been ordered and is expected to arrive within approximately 3–5 business days. Once received, our team will reach out to schedule a service call to complete the installation.
We truly regret your experience and appreciate your patience while we work to resolve this matter.
Sincerely,
CAS
The customer service was great
The customer service was great! Very knowledgeable sales person and a great selection of appliances.
The delivery people were very respective of property and the installation was very professional.
April 9, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Susan,
Thank you so much for your kind review! We’re happy to hear you had a great experience with our team and found our sales staff knowledgeable with a strong selection to choose from. It’s also wonderful to know our delivery and installation crew treated your home with care and provided professional service.
We truly appreciate your business and support. We’d be glad to assist you again in the future, and if any friends or family are shopping for appliances, we’d be grateful if you shared your experience with them.
Thanks again, and we look forward to serving you again!
CAS
Customer service was excellent
Customer service was excellent
Delivery guys were very nice and knowledgeable
March 31, 2026
Eduard he has great customers
Eduard he has great customers, and from beginning to end, he helped me to buy appliances .
March 22, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Raj,
Thank you for your kind words! We’re thrilled to hear that Eduard provided excellent support throughout your appliance purchase and made the process smooth from start to finish.
We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Reply from Canadian Appliance Source - Edmonton North
Hi Glenn,
We're delighted to hear you received great value, service, and delivery. Thank you for sharing your positive experience with us!
CAS
We love our new fridge and stove
We love our new fridge and stove! Our sales associate was very responsive and addressed our questions quickly and clearly. The only negative is that the delivery date for our stove kept changing and it was months from our purchase date (December) to finally having it delivered (March).
March 21, 2026
Vicky helped me out without judging my…
Vicky helped me out without judging my appearance. The gentlemen bringing my delivery were prompt and efficient. Very professional
March 27, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Courtney,
We appreciate your feedback! We're so glad to hear that you had a professional experience and that our team was helpful and efficient with your delivery.
CAS
it was really great experience buying…
it was really great experience buying appliances at the CAS. The sales person was really good. thank you
March 19, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Sumit,
Thank you for choosing CAS—we truly appreciate your business! We’re so glad to hear you had a great experience and that our sales team took good care of you.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton North
Hi Robert,
We're happy the delivery team was punctual and effective. We appreciate your positive feedback and are grateful for your time.
CAS
Great Appliance Experience
Eduard was knowledgeable on products. Pricing great. Delivery and install included in pricing was a thumbs up. Delivery was handled on time and no mess. The delivery personnel was thumbs up! Future purchases will definitely be done at Canadian Appliance Source!
March 7, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Debbie,
Thank you for choosing CAS—we truly appreciate your business! We’re delighted to hear that Eduard provided knowledgeable service and that you were happy with our pricing, which included delivery and installation. It’s great to know everything was completed on time and left clean and hassle-free.
We look forward to helping you with your future purchases, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Sales clerks were very knowledgeable…
Sales clerks were very knowledgeable regarding the appliances and very helpful when I changed my mind before taking delivery of one brand and changed to another brand. That transaction was processed very smoothly.
March 14, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Linda,
Thank you for your thoughtful review! We’re delighted to hear our sales team was knowledgeable and helpful, and that your brand change was handled smoothly without any hassle.
We truly appreciate your business and are glad we could make the process easy and stress-free. CAS looks forward to serving you again in the future—please don’t hesitate to recommend us to your family and friends!
CAS
I person we were dealing with assured…
I person we were dealing with assured us that the washing machine had an automatic dispenser and it doesn’t other than that it was good.
March 15, 2026
Vicky is great to deal with
Vicky is great to deal with. Gave options that fit the specifications I required, answered all of my questions and offered additional information to help me make the decision easily. Setting up delivery was simple and stress free. When my first delivery ended up having damage when unboxed they immediately let me know, told me my options, and replaced the unit without question. My only very minor complaint was that the delivery folks did not bring runners or take off their shoes when bringing the first item in. They were friendly and courteous otherwise though. The second guys were fantastic when bringing my replacement and doing the install.
March 15, 2026
Always a delight
Just bought our 3rd appliance from CAS. Always excellent service and no BS. I always recommend CAS to all of my kitchen clients and always get great feedback. 10/10 will always continue to recommend.
Ps. We don’t even bother to shop around anymore because we know we’re going to get the best service and the best price through them.
March 14, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Meghan & Graham,
Thank you so much for your amazing review! We’re thrilled to hear that this is your third purchase with CAS and that you consistently receive excellent service. Your trust and recommendations to your kitchen clients mean the world to us.
We truly appreciate your continued business and look forward to serving you again in the future—please keep sharing your experience with family, friends, and clients!
CAS
Quick delivery with pleasant delivery…
Quick delivery with pleasant delivery staff.
Sales person was very pleasant and helpful.
March 12, 2026
Reply from Canadian Appliance Source - Edmonton North
Hello Lynne,
It’s great to hear that our team made your experience smooth and enjoyable, from sales to delivery. We’re thrilled everything went so well and can’t wait to assist you again soon!
Best wishes,
CAS
Exchange went relatively smooth
I purchased a Samsung Range using the website and after it was delivered I realized that it was very difficult to operate. We were able to exchange it with the help of a wonderful customer service representative named Sapna. She was very understanding and able to help reduce the restocking fee considerably. “Thank you Sapna” We purchased another range a GE Profile and are very pleased with it.
March 10, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Curtman,
Thank you so much for sharing your experience and for choosing CAS—we truly appreciate your business! We’re glad to hear that, even though the initial Samsung range wasn’t the right fit, Sapna was able to step in and make the exchange process smooth and stress-free for you.
It’s wonderful to know she provided understanding support and helped make things right. We’re also happy to hear you’re now enjoying your new GE Profile range—that’s what matters most!
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
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