The purchasing experience was excellent. The delivery and install was also excellent. The people were courteous and professional. I had a noise issue on the dryer that I raised with CAS within 24 hrs... See more
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Was a great experience, Angel was eager and helped us pick our new appliances. We went there and received excellent service. Went to Home Depot to price check. No one from their appliance centre look... See more
Company replied
Great salesperson who assisted us with finding just the right fridge for my space. The delivery guys were spectacular getting rid of my old unit which was nasty to say the least and putting my shiny n... See more
Company replied
Very good service, Vunny was very helpful, sent all the required documentation promptly and kept us up to date on delivery, checked in on us. Very helpful
Company details
About Canadian Appliance Source - Edmonton
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
- 7807056008
4.5
Excellent
2K reviews
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The experience in the showroom with…
The experience in the showroom with sales people was good although best feature is the lower delivery and installation costs compared to other appliance stores.
The delivery and installation people were excellent
April 9, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Roger,
Thank you for sharing your experience! We’re glad to hear you had a positive visit in the showroom and that our team was able to assist you. It’s great to know our competitive delivery and installation rates stood out, and that our delivery and installation crew provided excellent service—that’s something we take a lot of pride in.
We truly appreciate your business and your thoughtful feedback. We look forward to helping you again in the future, and if friends or family are in the market for appliances, we’d be grateful if you kept CAS in mind.
Thanks again, and we hope to serve you again soon!
CAS
Such a positive experience
Such a positive experience! Super easy to order and it was delivered within a couple days, which was so important for a fridge! They gave me a three hour window and had a tracking feature so you have a pretty good idea when they’ll arrive. Employees were professional, helpful, and quick. They weren’t able to hook up the fridge as it wasn’t fitting and they don’t hook up copper pipe but my husband was able to do that. All around a great experience, thank you!
April 7, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Pamela
Thank you for choosing us for such a critical purchase. We are glad the tracking tools and our professional delivery team helped make the arrival of your new fridge stress-free. We look forward to working with you again on any future home upgrades!
Cheers,
CAS
Great customer and delivery service.
March 31, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Cindy,
We appreciate your positive feedback and are so happy to hear that you had a great experience with our customer and delivery service.
CAS
Everything from the start to the finish…
Everything from the start to the finish was easy. Ivonna Lobo was very attentive and helpful. She was knowledgeable on the whole process. She confirmed our delivery and made sure the delivery and removal of our old appliance was free of charge. Even though it was being delivered to a rural location! The delivery team was prompt and on time, they called ahead 1 hour and arrived 1 hour later. They were very professional and kind. They had the new one installed and the old one taken out in less than 10 minutes.
I will be returning for future appliance needs.
April 4, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Daryl,
Thank you so much for your detailed and kind review! We’re delighted to hear that your experience was smooth and easy from start to finish.
We’re especially pleased that Ivonna provided attentive and knowledgeable service, ensuring everything—from delivery coordination to removal—was handled seamlessly, even for your rural location. That level of care is exactly what we strive for.
It’s also great to know our delivery team was punctual, professional, and efficient while taking care of your installation and removal so quickly.
We truly appreciate your business and are grateful for your trust in CAS. We look forward to serving you again in the future, and we’d be happy to assist your family and friends as well.
Thanks again for your support!
CAS
Excellent customer service.
April 5, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Jay,
Thank you for your kind words! We're so glad to hear you had an excellent customer service experience with us.
We truly appreciate your support and thank you for choosing CAS. We look forward to serving you again in the future, and we’d love it if you shared your experience with your family and friends as well!
CAS
I am upset
I am upset. I ordered a dishwasher and then found a lower price at another store. I called and they did reduce the price but inadvertently added a $70 delivery fee. It felt dishonest as both sites had free delivery. Very misleading. I did call to try to have it resolved as I thought it was an error but they refused to refund the additional money,
April 8, 2026
Unprompted review
Reply from Canadian Appliance Source - Edmonton
Dear Susan Elliott,
Thank you for sharing your feedback with us regarding our pricing.
Please note that our price match policy applies only to the product itself and does not include services such as delivery or installation fees.
Additionally, our policy requires that the item be in stock at the competitor’s location; however, this item is currently listed as sold out online.
Regarding delivery, customers qualify for free delivery when an appliance is purchased at full price.
a discount was applied to your order, a delivery fee is applicable. Our team has previously shared these details with you as well.
Sincerely,
CAS
The Salesman
The Salesman, Nick, was very knowledgeable and helpful, and we had our stove delivered within a very short time. The delivery men were also very helpful.
April 1, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Darlene,
It’s wonderful that Nick was able to guide you through the process so effectively and that our delivery crew followed through with that same level of care.
We are grateful for your business and look forward to working with you again.
All the best,
CAS
I bought a freezer
It was a quick purchase given my old freezer had failed and it was an emergency.
Sales associate was very helpful.
Freezer arrived next day. Only thing that would have helped is if the the delivery people had properly leveled the feet.
March 24, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Brenda,
Thank you for sharing your feedback! We’re glad to hear that our team was able to help you quickly in your emergency and that your freezer arrived the next day. We appreciate your note about levelling the feet and will use it to improve our delivery process.
We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Everything was done to my satisfaction.
March 24, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Irene.
We're glad you were satisfied with everything. Thank you for your positive feedback; we appreciate it.
CAS
Very easy to deal with. I select and order and they do the rest, including to remove and dump my old appliance.
fast ro reply, help to select what best work for me. compatative price.
March 17, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Vahid,
Thank you for sharing your experience! We’re delighted to hear that the process was easy for you, from selecting the right appliance to having the old one removed, and that our team was responsive and helpful throughout.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
We were directed to the right…
We were directed to the right appliances for our needs & budget.
March 18, 2026
Was sent a washing machine instead of a…
Was sent a washing machine instead of a dryer I had just purchased a washing machine from the same place less than nine months ago. Why would I order another washing machine now I’m stuck with a washer and no dryer. Multiple calls to the company and no reply. Will never use them again.
March 14, 2026
Reply from Canadian Appliance Source - Edmonton
Dear Martin Cuff,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the incorrect item that was delivered.
We sincerely apologize for this error and the inconvenience it has caused. Upon review, we can confirm that compensation has been applied to your order, and a delivery for the correct unit has been scheduled for April 10.
We appreciate your patience and hope the upcoming delivery resolves this matter to your satisfaction.
Sincerely,
CAS
5 stars all around.
The whole process was flawless right from the phone call to the delivery. Would highly recommend.
March 24, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Barbara,
We're happy the entire process, from your initial call to the delivery, was flawless. Thank you for the recommendation; we appreciate your business!
CAS
Mr. APP Rotella?
The sales person who attended me
( mr. AP?) was not pushy,,explained the product, with comparisons,
I would love to have these type of people to work for me.
I am retired now so not soliciting.
March 14, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Amir,
Thank you for your kind feedback and for choosing CAS—we truly appreciate your business! We're glad to hear that our sales representative, Mr. AP, provided clear explanations and helpful comparisons without any pressure.
It’s wonderful to know that his service made such a positive impression. We look forward to serving you again in the future, and please feel free to share your experience with family and friends—we’d love the opportunity to assist them as well.
Thanks again for your support!
CAS
The appliance was delivered on the day…
The appliance was delivered on the day promise. The delivery staff were quick and polite
March 13, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Ann,
We’re thrilled the delivery went smoothly and on schedule, and that our team made a positive impression. We look forward to assisting you with future needs!
Warmly,
CAS
Great Experience
I was greeted when I walked into the store. Atri was very helpful. My refrigerator was delivered within 2 days of my order, and the delivery guys were so careful. I loved the delivery, and the setup was included in the price, and there was a very small fee to take away the garbage. I will definitely use them again.
March 16, 2026
Reply from Canadian Appliance Source - Edmonton
Hello Mill,
It’s wonderful to hear your experience from start to finish was so seamless! We’re glad Atri and the delivery team could make everything easy and efficient for you. We look forward to assisting you with your next purchase.
Cheers,
CAS
Beware really horrible after sales customer service
First off Google this company read honest reviews not regulated on the forums it won't let me attach link here..... this company will hands down leave you after the sale the salesman must work on commission and once they have it they don't care even a little to ask simple question or answer the fact that hey I haven't taken delivery of my appliance for 10 months I waited and the price drops 3500$ and I can't get the new price b.s or the fact you spend 20k on a thermador fridge and the handles arnt included so after your long wait now you have a fridge your not using until the handles show up another 1100$ btw something that should be disclosed when you purchase I mean they love upselling but drop the ball on that one probably cause people would back out and look elsewhere, if your dishwasher shows up damaged they try and force you to take 50$ for the damage and fight you for months to get a replacement door i bought alot from them wasn't done either but I am now I'll go elsewhere I'd go to home Depot before these guys hands down
February 10, 2026
Unprompted review
Reply from Canadian Appliance Source - Edmonton
Dear Dennis Wayne Babb,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you have had.
Please be advised that Thermador appliances are premium products that are specifically ordered for our customers once an order has been paid in full.
Our records indicate that your appliances were delivered in December 2025.
Regarding our price match policy, we match qualifying prices if you find a lower advertised price online or in print from another appliance retailer prior to your purchase or delivery.
You can find more details on this policy here: https://www.canadianappliance.ca/Content/Price-Match-Policy-67/
Regarding the small dent on your dishwasher, a service call had been dispatched to APPLIANCE OUTLET EDMONTON who will send a technician to replace the damaged part.
Sincerely,
CAS
Considerate salesperson and outstanding delivery
Adesh, our salesperson, listened to our needs and issues and helped us find the replacement fridge that best met our needs.
The delivery staff were extremely considerate and managed to get the fridge placed in a difficult location (several narrow doorways). Their overall service was exceptional and noteworthy.
March 18, 2026
Reply from Canadian Appliance Source - Edmonton
Hi Dieter,
Thank you so much for your thoughtful feedback and for choosing CAS—we truly appreciate your business! We’re delighted to hear that Adesh took the time to understand your needs and helped you find the right replacement fridge.
It’s also wonderful to know our delivery team handled a challenging setup with such care and professionalism—getting through narrow doorways is no small task!
We’re grateful for your support and would love the opportunity to serve you again in the future. If any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
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