Overall the delivery was excellent, However buying in the store is way too complicated, as your card terminals both times were not friendly to my debit and credit cards which work well elsewhere. I... See more
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We needed a dryer on very short notice and the purchase process was very simple and straight forward. We did everything over the phone and the sales rep was very helpful. Delivery was on time and ver... See more
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Great price, fast delivery with excellent communication. The delivery team was exceptional and got the old washer out and the new one in despite fixed obstacles in the path that could not be removed.... See more
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Alistair was most helpful, took time to help me find the perfect fridge. He didn't rush me through and after delivery called to see how everything was and remind me he was always there if something... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Guelph
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
49 Woodlawn Rd W, Unit 105, N1H1G8, Guelph, ON, Canada
- 2266201539
4.6
Excellent
654 reviews
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The sales and communications were great. Installation was poor.
The sales and communications were terrific. The delivery was timely.
The installation was shabby and not acceptable. The appliance was not leveled, the unit was not tested and the 4” vent hose had many bends and kinks. The arrangement of hoses generally was not neatly organized.
May 10, 2026
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Reply from Canadian Appliance Source - Guelph
Hi Sharon,
We truly appreciate your positive feedback. We are so glad you had a great experience with us!
CAS
Reply from Canadian Appliance Source - Guelph
Hi Cathie,
We are happy our service exceeded your expectations from the beginning to the end. We appreciate your feedback and look forward to your next visit.
CAS
Happy at the Guelph store is amazing
Happy at the Guelph store is amazing. Lots of good information on products and great customer service. Very pleased my friend recommended your store. Will definitely be back. Prompt delivery service and the gentleman was really helpful
April 26, 2026
Reply from Canadian Appliance Source - Guelph
Hi Elaine,
Thank you so much for the wonderful review! We’re thrilled to hear that Happy and the team at our Guelph location provided you with great product knowledge and customer service. We truly appreciate your friend recommending CAS and are very happy that your experience—from in-store support to prompt delivery—met your expectations.
Thank you again for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you continued to recommend us to your family and friends as well!
CAS
Happy is as usual fantastic to work…
Happy is as usual fantastic to work with. Knowledgeable and helpful
May 2, 2026
Reply from Canadian Appliance Source - Guelph
Hi Anupa,
We appreciate your positive feedback. We are so glad to hear that you find our team knowledgeable and helpful, and that you are happy with our service!
CAS
Ahmad Faizi
The service agent was very helpful and this was the only store that had the product to fit our cut out opening.
April 18, 2026
Reply from Canadian Appliance Source - Guelph
Hi Elizabeth,
We're happy to hear that our service agent was helpful and that we had the product you needed. Thank you for your positive feedback; we appreciate it greatly!
CAS
The customer service is store was…
The customer service in store was amazing, five star for sure! Ahmad was super helpful and thorough except he left out the fact that we needed to uninstall our fridge and freezer doors for the movers to move the appliance through the doors. This caused a huge inconvenience as we were not prepared for this. It took the movers alot longer to do their job because last minute we had to figure out how to uninstall. We called CAS to inquire and another associate was not understanding or apologetic.
April 24, 2026
Reply from Canadian Appliance Source - Guelph
Hi Heather,
We're so glad that you found our service quick and easy! We appreciate you taking the time to share your positive experience with us.
CAS
The staff was pleasant and professional.
April 12, 2026
First Time Shopping at CAS
Very knowledgeable staff, quickly found exactly what we needed. We will be back for our next appliance.
April 12, 2026
Reply from Canadian Appliance Source - Guelph
Hi Josh,
We're so happy our knowledgeable staff quickly located what you needed. Thank you for the feedback; we look forward to your next visit!
CAS
Pleasant Experience
Very informative information presented in a no-pressure environment. Relatable sales person in a comfortable and engaging atmosphere. Would buy again.
April 18, 2026
Reply from Canadian Appliance Source - Guelph
Hi,
We're happy you found our information helpful and the atmosphere comfortable. It's great to hear you connected with our salesperson. Thank you for your feedback!
CAS
The delivery men were efficient
The delivery men were efficient, polite and careful.
They didn't waste any time and worked professionally.
I'm pleased with the service from the salesman at CAS and will call them if and when I need another appliance.
April 9, 2026
Reply from Canadian Appliance Source - Guelph
Hi Patricia,
Thank you very much for your kind feedback! We’re delighted to hear that our delivery team was efficient, polite, and careful, and that everything was handled professionally.
We’re also glad to know you were pleased with the service you received from our sales team at CAS. Your satisfaction means a lot to us.
We truly appreciate your business and look forward to assisting you again whenever you need another appliance. If you have family or friends in need, we’d be grateful if you recommended CAS to them.
Thanks again for choosing CAS!
CAS
Great Sales and Installation Team
From the sales team to the delivery installation team, all were very professional. They were polite and respectful and knew what they were doing. The sales lady kept in touch with us through the whole sales and service installation. The installers knew what they were doing and had the washing machine up and running in less than 20 minutes. They cleaned up after the installation. They were great.
April 11, 2026
Reply from Canadian Appliance Source - Guelph
Hi,
Thank you for your kind feedback and for choosing CAS—we truly appreciate your business. We're delighted to hear that both our sales and delivery/installation teams provided a professional, polite, and efficient experience from start to finish.
It’s great to know your sales representative kept you well informed throughout the process and that the installers were able to complete the setup quickly and leave everything clean and tidy.
We look forward to serving you again in the future, and we’d be grateful if you kept CAS in mind for your family and friends as well.
Thanks again for your support!
CAS
great website & awesome delivery service
The website is super user friendly, which made buying my cloths dryer & dishwasher easy. I can't say enough about the delivery, they were so quick, efficient & personable. Would highly recommend them!
April 11, 2026
Reply from Canadian Appliance Source - Guelph
Hello Cheryl
It is wonderful that you found the process so efficient and that our team left such a great impression.
Take care,
CAS
The threat of financial penalty
The threat of financial penalty, continued lack of consideration by people not on the sales floor and poor communication throughout the purchase period, made for a very difficult purchase. The time and effort taken by myself and my wife was nerve racking and proved to be detrimental to our health. In the end we gave in to the final mutual decision and spent more than planned. We now hope that the product will be beneficial and be of good service.
March 17, 2026
Reply from Canadian Appliance Source - Guelph
Dear Krystyna and Bill Morrison,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the stress this situation caused. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience.
We do see that your item was exchanged and that only the price difference between the two units was applied. If there is anything further that has not been addressed, please don’t hesitate to reach out to aftersales@caslp.ca with your order details so we can review and assist further.
We truly regret your experience and appreciate your feedback.
Sincerely,
CAS
Appreciated very much the in store help…
Appreciated very much the in store help
It would have been 5 star rating but I was disappointed with the After Sales service. Had an issue with a warranty claim with a GE Range. After running into a brick wall for warranty service with GE. After Sales Servive did contact GE on my behalf but in the end did not hold GE to account.
Only after I threatened GE with legal actions did things get resolved 3 months later. Where GE settled using CAS to complete the settlement.
After Sales Service in my opinion could have more by holding GE to account as a CAS supplier. So that would not have needed to seek legal counsel to get things settled.
Thankful that in the end I was able to purchase the replacement Range at CAS
April 7, 2026
Reply from Canadian Appliance Source - Guelph
Hi Patricia,
We're so happy your shopping, delivery, and installation experiences were great and without any problems! We appreciate your feedback.
CAS
Delivery went very efficient.
They called when within five minutes of delivery. Checked out the situation first and removed packaging outside. Were very pleasant to deal with
March 11, 2026
good experience with the Guelph store
sales and delivery service were both excellent. We had already picked out what we wanted online and just stopped in to see it when the sales guy made us a better offer than we'd found anywhere so I decided to buy. It was a quick and easy process, delivery a couple of days later also was very smooth. Would shop there again.
March 28, 2026
Reply from Canadian Appliance Source - Guelph
Hi Kevin,
Thank you for your wonderful feedback! We’re delighted to hear that both our sales and delivery teams provided excellent service and that you found a great deal in-store. It’s fantastic that the purchase process was quick and easy and that delivery went smoothly.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d love for you to recommend us to your family and friends!
CAS
Salesman was very informative,delivery…
Salesman was very informative,delivery and setup excellent,my go to store now,will always recommend to others
March 21, 2026
Reply from Canadian Appliance Source - Guelph
Hi Helen,
Thank you for your kind words! We’re thrilled to hear that our salesperson provided informative guidance and that delivery and setup were excellent. It’s wonderful to know we’re now your go-to store.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends!
CAS
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