I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was very convenient, my washer quit recently and I ordered a new one from Canadian appliance source . It was delivered within a week , they hooked it up and took my old one away. I am very happy w... See more
Company replied
I recently purchased my whole home package with Salma. She had previously found me a hood fan for my stove and I was very impressed with her service. Her prices were better than the other stores I ha... See more
Company replied
Traynor was very polite and helpful with our purchase.Very soft spoken and truthful.If and when we need another appliance we will definitely seek out Traynor again.The store was Chain Lake in Halifax.... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Halifax
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The salesman neglected to tell me I had…
The salesman neglected to tell me I had to pick up the item in dartmouth
August 16, 2023
they were pntome friendly and effcient
August 9, 2023
Easy buying process and best price
Easy buying process via online chat. Excellent email system for receipt and shipping updates.
Lastly, best price I could find in Canada.
August 16, 2023
The customer service representative was…
The customer service representative was awesome! She was very knowledgeable and answered all my questions and concerned.
August 16, 2023
Very good experience with CAS
Speaking to representative TJ before placing online order was very helpful. Delivery guys were great, appliances work perfectly.
August 9, 2023
Christina Liu great
Christina Liu. 👍 gentle, helpful, kind. Everything you would want in an employee.
But I have not yet taken delivery so can t say how that will go!
August 14, 2023
Knowledgeable
Knowledgeable, friendly and willing to explain the features of a variety of models of appliances as well as the different price comparisons.
August 13, 2023
Stress Free Appliance Purchasing
I haven't completed the full process yet. I had excellent service and information. I am renovating my condo and required 4 appliances. Brian Trider was very helpful in giving me information on the appliances he helped me put together. Also very informative regarding warranty, and delivery/pick-up. I definitely appreciated the explanation on down payment percentages and flexibility for delivery or opting to switch a product for another. Really recommend speaking to an agent on the CHAT service provided. Definitely not a hard sell conversation, more like a confidence building conversation knowing you are getting the best products without out having to drive all over the City to choose.
August 13, 2023
I'd return!
First, the showroom was lovely! The sales person (Brian at Bayer's Lake) was fantastic to deal with. He was patient and helpful and open with his feedback on each model I was considering. It was wonderful not to have to wait forever for the unit I was interested in - stock seemed to be plentiful on many models and pricing was competitive and fair. Delivery was the next day and the updates on expected delivery time were regular and accurate. All in all a fantastic experience.
August 13, 2023
Clear and efficient
Excellent guidance from Brian on the process and great product selection.
August 12, 2023
Bosch Dishwasher
Very pleased with the service we received from Ishann. Both he and the Manager were very helpful in answering all of our questions and concerns. Very happy with our new Bosch dishwasher! We shopped around and CAS has a great selection at fair and competitive pricing.
August 12, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We purchased a dryer 3 weeks ago
We purchased a dryer 3 weeks ago, it is not working properly and i am still trying to get someone to take responsibly for the product. Customer service from CAS is terrible.
July 25, 2023
Reply from Canadian Appliance Source - Halifax
Dear Ingrid,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
As per our records, we can see that our Aftersales team is assisting you on the issue.
A team will be sent out to inspect the installation issue.
We apologize for any inconvenience.
Thank you,
ST
CAS
Bosch Dishwasher
The item I chose was in stock and available for pick up immediately. CAS was recommended to us by a friend who is an appliance repairman.
August 11, 2023
Started with an online chat
Started with an online chat. Was very efficient. Interactions were polite and professional. Efficient timing delivery. Would definitely recommend to others.
August 3, 2023
LG dishwasher
The service was excellent, they knew their products and we were able to get our dishwasher the next day.
August 3, 2023
Delivery was cancelled and I took the…
Delivery was cancelled and I took the day off work. Rescheduled 4 days later. Already had my oven out. Not happy.
August 10, 2023
The process was easy and staff super…
The process was easy and staff super helpful and accommodating
August 1, 2023
Stock issues.
The washer was never in stock. I don't think they will have it anytime soon anyway. I had to buy another model elsewhere because they didn't have the other option in stock. Make sure they have it in inventory before buying it.
July 29, 2023
Reply from Canadian Appliance Source - Halifax
Hello Charlie,
Thank you for sharing your feedback with us.
We are sorry to learn that your order has been affected by manufacturing delays.
Please note that at the time of purchase, our Sales Team has been advised to give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
We can see that at the time of purchase, you have been advised of the delays of your GE washer/dryer combo.
If you would like to reselect your appliance, you may contact your sales representative directly.
Kind regards,
CAS
T.B
Good for price, bad for service
Good for price, bad for service
Was informed that, the washer was not installed due to previous washer was there. But told once removed, it will be installed on next day free of cost. Once i have called them for installation they have asked for extra charges, or get the refund and do by own
August 8, 2023
Reply from Canadian Appliance Source - Halifax
Hello Krunal,
Thank you for sharing your feedback with us both positive and constructive.
We can see that your Midea washer was delivered on August 10th of 2023.
The installation was not completed as your existing washer was still connected.
A credit has been added to refund the installation fees.
We apologize for any inconvenience caused due to this.
Thank you kindly,
CAS
T.B
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.