I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... See more
Company replied
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It was very convenient, my washer quit recently and I ordered a new one from Canadian appliance source . It was delivered within a week , they hooked it up and took my old one away. I am very happy w... See more
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I recently purchased my whole home package with Salma. She had previously found me a hood fan for my stove and I was very impressed with her service. Her prices were better than the other stores I ha... See more
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Traynor was very polite and helpful with our purchase.Very soft spoken and truthful.If and when we need another appliance we will definitely seek out Traynor again.The store was Chain Lake in Halifax.... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Halifax
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4.7
Excellent
2K reviews
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I was very pleased talking to Daniel …
I was very pleased talking to Daniel Travis. He knew his product and answered all my questions. He was very helpful in my decision to purchase a washer/dryer from CAS. Thank you Daniel
August 27, 2023
Excellent Customer service from the…
Excellent Customer service from the moment we walked in!
August 27, 2023
Comfortable sales experience
Comfortable sales experience
Was fast, efficient and didn't try to upsell or pressure sell anything
August 12, 2023
Customer Service in it from start to…
Customer Service in it from start to delivery. Readily answered questions & quickly delivered as promised.
August 27, 2023
Simply the Best
Great selection and lots of supporting information for appliances. Great service from Christina (Sales) and really competitive prices with enormous flexibility on delivery dates. I'm having a new house built and CAS are the perfect partner, nothing was too much trouble.
August 26, 2023
Salesperson was well informed and…
Salesperson was well informed and experienced and very helpful in answering all my questions. I was provided with precise costs and timelines. I ordered the product over the phone on a Saturday and it was received on the Monday. Very seamless experience! I will use this company again for sure!
August 19, 2023
Sales man was very helpful
Sales man was very helpful, honest and excellent
Two gentlemen that install the wash machine and took away the old underwear very courteous, very clean, and efficient
August 17, 2023
Called on Thursday received on Friday
Called on Thursday morning, received the fridge
Friday morning, no issues great service, price was the same as others. I am very happy with the experience, and the product.
August 24, 2023
May use AI-assist with repliesRead more
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Both appliances arrived damaged and the…
Both appliances arrived damaged and the "white glove delivery" ripped major gouges in our kitchen floor. We were offered $75 compensation for a ruined floor.
The refrigerator door is scratched and the range has large dents in the rear and on the side.
A brutal experience, not recommended by any stretch.
August 22, 2023
Reply from Canadian Appliance Source - Halifax
Hi Phil,
Thank you for taking the time to share your feedback
We are sorry to hear about the issue you are experiencing with the product.
Our after-sales team is currently assisting you with the issue. Unfortunately, we are unable to reach you on the phone today.
Please respond to the email our after-sales team has sent you for further assistance.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
A very good shopping experience with CAS!
The sales representative was great! He fully understood my needs and offered the right products. Then he even took the time to see how he could give me the most discount. He talked about the extended warranty, but he was not pushy. He was knowledgeable, efficient and polite. A very good shopping experience with CAS!
August 14, 2023
Service is always great and prices are…
Service is always great and prices are right. When items are in stock they are delivered promptly.
August 21, 2023
TJ Kim is a great sales associate
TJ Kim is a great sales associate! Excellent customer service.
August 13, 2023
Charged my card when fridge out of stock.
Caution! They sold me a fridge, charged my credit card, and then said, "Whoops, that fridge isn't in stock." Uh, ok. Please cancel the charge on my credit card. "I'm sorry, that will take 10 days to be refunded." Ok, so then give me a fridge that is in stock for the same price? "No. We will have to charge you $200 more for a similar fridge." Ok - I guess I'll just eff myself then. Thanks for stealing my money for 10 days.
August 19, 2023
Reply from Canadian Appliance Source - Halifax
Hello Joe,
Thank you for taking the time to share your feedback.
We regret to learn that your sales experience was less than adequate.
My sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Please note that at the time of purchase, our Sales Team has been advised to give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
As per our records, your order was canceled at your request on August 19th, 2023.
We can see that the refund has already been processed on the 21st of August 2023.
Please allow 5-7 business days for the refund to reflect on your account.
Thank you kindly,
VG
CAS
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Gave advice on what units to buy and were not "Pushy"
August 20, 2023
Customer service was excellent at every…
Customer service was excellent at every step--the delivery team was exceptional.
August 19, 2023
Reply from Canadian Appliance Source - Halifax
Hi Mark,
Thank you for taking the time to share your feedback.
We are sorry to hear there is an issue with the product that you have received.
Please know that we will have a Resolution Case Manager assigned to reach out to you and discuss any issues you would like addressed.
Thank You,
W.L
CAS
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