I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... See more
Company replied
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It was very convenient, my washer quit recently and I ordered a new one from Canadian appliance source . It was delivered within a week , they hooked it up and took my old one away. I am very happy w... See more
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I recently purchased my whole home package with Salma. She had previously found me a hood fan for my stove and I was very impressed with her service. Her prices were better than the other stores I ha... See more
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Traynor was very polite and helpful with our purchase.Very soft spoken and truthful.If and when we need another appliance we will definitely seek out Traynor again.The store was Chain Lake in Halifax.... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Halifax
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4.7
Excellent
2K reviews
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My experience couldn't have been better
The salesman Daniel Travis was very helpful with information that made our choice of washing machine decisive. The 2 delivery gentlemen efficiently removed my old machine and hooked up the new one with new hoses. The personalities and knowledge of everyone we dealt with made this purchase non-stressful and we are happy with our choice.
September 9, 2023
The service and delivery were great.
September 9, 2023
5 stars all the way
5 stars all the way. The product, the price, and the service. Thank you!!!
September 5, 2023
The salesperson was well informed
The salesperson was well informed, honest and wasn't pushy. Uves was lovely to deal with and I felt I was in good hands to help me make an informed decision.
I would like to see that the appliances focus on repairability as well as their features in the information for the sales persons to know. But I acknowledge that this is difficult to research with accuracy.
September 7, 2023
Great experience
Gentleman on the phone was very knowledgeable and honest about different brands and helped me decide which otr microwave to purchase. Went the next morning to pick it up at the warehouse where they were friendly!
August 30, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Door swing not changed as paid for
September 3, 2023
Reply from Canadian Appliance Source - Halifax
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be rest assured that your feedback will be addressed to the concerned department.
As per our records we can see that a service call has been scheduled for September 8th to complete the door swing for you.
We apologize for any inconvenience caused.
Thank you kindly,
ST
CAS
Great interaction with the staff
Great interaction with the staff. Very helpful and pleasant. Delivery was on time and very careful. Great experiance
August 26, 2023
Diligence turned into satisfaction.
The employee was very diligent is looking for the features I was looking for on a microwave. Not only in store items he checked other sellers of the same item. He found that Amazon had the same item, although it was over one hundred dollars more expensive then the one we eventually found in store, which is the one I bought. However I did need to go to Dartmouth from Halifax to get it as the one in the Halifax store was a display model. So saving that amount of money from the other place made the trip to Dartmouth easier to swallow.
September 1, 2023
Reply from Canadian Appliance Source - Halifax
Dear Mike,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
We would very much appreciate your feedback on the above rating so that we can try to improve our service reference.
Would you please contact our After Sales Team at casreviews@caslp.ca to provide us with more information?
Thank you kindly,
ST
CAS
It was good had some confusion with the…
It was good had some confusion with the sales person but it all worked out well.
August 29, 2023
Some of the finest service we have ever…
Some of the finest service we have ever received. From the moment we walked into the store in Halifax, they are about customer service. They helped us choose and had it delivered in two days. This was not the experience with their competitors. The price was lower and service was better. No brainer!
August 24, 2023
good delivery , good instalment of the fridge and dishwasher, the plumber was perfect
Good experience thank you
August 27, 2023
After reviewing prices for Bosch Dishwashers
After reviewing prices for Bosch dishwashers on line, I called the main store, bought it over the phone and picked it that afternoon. Everyone I talked to was very pleasant and helpful. For any other appliance purchases, I will definitely be calling Canadian Appliance Source !!!
August 23, 2023
Great alll was executed extremely well
Great alll was executed extremely well
Friendly and helpful personnel
5 stars
August 30, 2023
I had bought from a big box store and…
I had bought from a big box store and they were not able to deliver a washer/dryer until the end of September. I went onto Canadian Appliance Source website and Brian T. an Associate on the chat was very helpful. He gave me a great price and within 20 minutes got back to me and told me they had it in stock and it would be delivered the next day...which it was.....and on time and with no issues....unbelievable. Highly recommend.
August 30, 2023
It was my first shopping experience…
It was my first shopping experience here and they exceeded my expectations beyond belief. They went above and beyond from the first time I called. They helped me get exactly what kind of fridge I was looking for and at a great price. Thank you. I will be a repeat customer.
August 21, 2023
Quick service
Quick service, great sales person and installers… would recommend the company to my friends.
August 30, 2023
Knew what we were looking for quick and…
Knew what we were looking for quick and easy check out
August 22, 2023
Good customer
As a good client of CAS, the company offered me a rebate on extra charges (delivery and change of side for hinges) for the purchase of a refrigerator)
August 21, 2023
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