We were prepared for a 3 week wait for our freezer. Brandon called back within a few days to tell us a delivery had arrived and we got the freezer within a week. We also liked the ability to track our... See more
Company replied
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The personnel who delivered and installed our refrigerator were excellent! I was told a replacement for a damaged part would be sent to me, but without contacting me this was changed to someone com... See more
Today I called to discuss my delivery and the need to change my phone number on the order. Yudish R. was very helpful and polite. Our conversation also confirmed our order and gave us confidence tha... See more
Company replied
It was great to order online & the product delivered in a few days. The men who delivered it were very proficient & friendly. We’ve ordered from CAS before, for all of our kitchen appliances, so we wo... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Hamilton / Stoney Creek
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
442 Millen Rd., Unit 3, L8E6H2, Hamilton, ON, Canada
- 9055251111
4.6
Excellent
3K reviews
Asks customers to review
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Refrigerator
The personnel who delivered and installed our refrigerator were excellent!
I was told a replacement for a damaged part would be sent to me, but without contacting me this was changed to someone coming to my house to replace the part. I had to cancel the latter and arrange again for the former.
August 8, 2026
Service was amazing!
Service was amazing. Fast and easy! Hassle free! Prices were awesome and delivery was fast!
August 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service in the store as well as…
Service in the store as well as delivery was excellent
August 28, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Les,
We are so glad to hear that you had such a positive experience with both our in-store service and the delivery. We truly appreciate your wonderful feedback!
CAS
Product arrived faster than expected
We were prepared for a 3 week wait for our freezer. Brandon called back within a few days to tell us a delivery had arrived and we got the freezer within a week. We also liked the ability to track our delivery status, letting us know how many stops before our delivery
August 24, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Barheat,
We're so happy to hear that we were able to get your freezer to you sooner than expected! It's also great to know that our delivery tracking system was helpful for you. Thank you for sharing your positive experience!
CAS
Happy customer.
Set up new appliance and take away old one. Fast and efficient service
August 25, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Diane,
We're so glad to hear our team provided fast and efficient service with your new appliance setup and old appliance removal. We appreciate your kind words!
CAS
Today I called to discuss my delivery…
Today I called to discuss my delivery and the need to change my phone number on the order. Yudish R. was very helpful and polite. Our conversation also confirmed our order and gave us confidence that the delivery will go smoothly.
August 29, 2026
Unprompted review
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Wendy,
Thank you for your wonderful review! We're so pleased to hear that your call was helpful and that you feel confident about your upcoming delivery. We appreciate your kind words and look forward to ensuring a smooth experience.
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Rick,
We're glad to hear that our service was efficient and punctual. We appreciate your feedback.
CAS
We purchased a Samsung Fridge on…
We purchased a Samsung Fridge on Thursday August 20, for delivery on Monday August 24. On Monday morning prior to delivery, the CAS website showed the price to be $290 less than what we paid. When we received no return phone calls when messages were left, my wife went in to speak to the sales person. He was busy , but my wife was told the company would not provide any refund or issue a store credit. We should have been informed on the 20th that there would be a sale on our fridge the following week & we would have waited. We will not purchase from them again.
August 24, 2026
Unprompted review
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Dear Geordie Wozny,
Thank you for taking the time to leave your feedback.
Please note that our price-matching policy states that we only price match before you purchase your appliance from CAS or prior to the delivery of your appliance with 24-hour notice provided to your sales representative.
We apologize for the inconvenience.
Sincerely,
CAS
Efficient sales person who followed up
Efficient sales person who followed up. Delivery seamless. On time and fast
August 16, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Diane,
Thank you for your wonderful feedback! We're so pleased to hear that our salesperson was efficient and that your delivery was seamless, on time, and fast. We truly appreciate your business!
CAS
I highly recommend. 10/10.
Our freezer broke and stores had none in stock. CAS did, at a competitive price, and delivered it in 5 days. Sales rep Tamin was great. Delivery men were quick and took our old freezer as well. Everything went smoothly. I love my new freezer!
August 22, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Anne-Marie,
Thank you for your wonderful review! We're so glad we could help when your freezer broke and that we had what you needed at a competitive price. We're delighted to hear that our sales team was great and that your delivery and old appliance removal went smoothly. Enjoy your new freezer!
CAS
Sales advice provided was good.
Sales advice provided was good.
Discounts provided were even better.
Delivery happened on time and they hauled away my old appliance.
August 12, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi George,
Thank you for your wonderful feedback! We're so pleased to hear that you found our sales advice helpful and our discounts even better. We're also glad that your delivery was on time and that we could haul away your old appliance. We truly appreciate your business.
CAS
great installation
disappointed by 2 week delivery delay but two delivery guys were excellent
August 21, 2026
Everything went smoothly and…
Everything went smoothly and accurately. I had a very positive experience
August 20, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Judy,
We're so pleased to hear that your experience was positive and that everything went smoothly and accurately. Thank you for your wonderful feedback!
CAS
We were shown several refrigerators…
We were shown several refrigerators that met our criteria and were happy that one was available to be shipped a few days later since our old fridge had died.
August 20, 2026
Professional service advisor
Arwyn he is well trained professional support professional who can answer any of the questions which has been asked by the theirs customers He is the one you can trust
August 23, 2026
Unprompted review
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Dez,
Thank you for your wonderful review! We're so pleased to hear that Arwyn was well-trained and able to answer all of your questions. We truly appreciate your trust and business.
CAS
Knowledgeable staff provided excellent…
Knowledgeable staff provided excellent service, speedy delivery, and competitive pricing.
March 4, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Dawn,
We are so pleased to hear that our staff provided excellent service and that you experienced speedy delivery and competitive pricing. We truly appreciate your business!
CAS
It was great to order online & the…
It was great to order online & the product delivered in a few days. The men who delivered it were very proficient & friendly. We’ve ordered from CAS before, for all of our kitchen appliances, so we won’t hesitate to order from here again & will recommend to others.
August 15, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Andrea,
Thank you for your wonderful review! We're so pleased to hear that your online ordering experience was great and that your product was delivered quickly by our proficient and friendly team. We truly appreciate your continued business and your recommendation to others.
CAS
Great experience
We were pleased with the price, product, communication and the delivery guys were awesome. Well done, would recommend to others or return if we need something else.
August 15, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Bruce,
Thank you for your wonderful review! We're so pleased to hear that you were happy with our pricing, product, and communication, and that our delivery team provided excellent service. We truly appreciate your recommendation and look forward to assisting you again in the future.
CAS
Delivered on time
Fridge delivered on time with no issues. No attempt to upsale, just suggested the best fridge that suited my requirements.
August 7, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Russell,
Thank you for your wonderful review! We're so pleased to hear that your refrigerator was delivered on time and that our team helped you find the perfect appliance without any pressure. We truly appreciate your business.
CAS
Very easy going experience!
Very easy going experience!
Your sales person Brandon Rose helped me make my shopping experience easy!
Thumbs up from purchase to delivery!
August 2, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
Thank you for choosing Canadian Appliance Source! We truly appreciate your business and are happy to hear Brandon made your shopping experience easy from purchase to delivery. We look forward to serving you again—please recommend CAS to your family and friends!
CAS
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