Canadian Appliance Source - Hamilton / Stoney Creek Reviews 

Excellent customer service, great price and next-day delivery and installation of our new washer and dryer. Great experience!

Sales lady was very good showed us what we wanted didnt try to upsell us we were very comfortable with our purchase from her

Smooth process and great merchandise.
Delivery guys were fantastic.

Fast efficient service and delivery was not a problem at all…

After a month of frustration dealing with a repair company for my gas dryer we decided to purchase a new washer and dryer set. The sales rep Amanda was fantastic! The two men who delivered the items were very thorough and careful. We couldn't be happier. I highly recommend the Canadian Appliance Source for your appliance needs.

Fast service in the store and for delivery. Sales person gave me lots of relevant information that met my needs. Appreciated the follow up calls to see that everything was to my satisfaction.

We were told when we bought the top mount LG fridge online that we had 60 days to exchange/return the fridge before our extended warranty would start. All was well until we tried to exchange the fridge after 2 weeks for a bottom mount LG fridge as the top mount fridge wasn’t suitable.
CAS customer service keeps insisting that their 60 day policy is only for unboxed, unused products.
We bought the fridge online with pictures and the delivery people unboxed the fridge outside. In CAS’s policy view the 60 day warranty was voided when the fridge was unboxed.How could we know the fridge was unsuitable until we seen it.
If you read their 60 day return/ exchange policy you will see how ambiguous and useless it is.
CAS NEEDS to be clear at point of sale that there is no exchange or return policy once a product is unboxed or used!

My task was daunting - move in to a new home and replace all the appliances. I didn't know where to start. There are so many ads advertising the lowest price and the best deal. I ended up walking into a CAS store and with the help of the CAS sales rep (Natasha), we selected all the appliances, arranged for delivery AND for packaging to be removed. They also supplied all the hoses and installed my stacked Washer/Dryer - no extra charge.

Natasha helped arrange delivery and the folks who delivered the appliances were polite and worked efficiently. I'm very glad to have found CAS!

I would recommend this store great selection of appliances and good customer service love my new Frigidaire Gallery fridge!

Tamim was geat to work with! From the selection to getting them delivered the service was spot on! Tamim always answered our calls and make sure our questions were answered!

I purchased a small freezer on line and it wasn't an expensive item but they were very helpful as if it were.

Delivery was flawless

I rarely post negative reviews, but after many months of trying to resolve this matter through multiple channels in good faith, I believe it is important to share our experience.

My elderly parents purchased a new refrigerator from Canadian Appliance Source. Unfortunately, it has never functioned properly since the day it was delivered. This is not a case of an appliance failing after years of use. The problems existed from the outset and, despite multiple service visits and repair attempts, the freezer still does not function properly.

My parents did everything reasonably asked of them. They reported the problems, accommodated technicians, participated in repeated repair efforts, followed up on appointments, and continued working through the warranty process in good faith. While dealing with significant health and mobility challenges, they eventually became overwhelmed by the burden of repeatedly navigating service calls, technicians, warranty processes, and follow-ups simply to obtain the functioning appliance they had paid for.

I became involved after realizing the extent of the situation. Since then, we have continued to pursue every reasonable avenue for resolution. We worked through the manufacturer’s service and warranty process, communicated directly with CAS Customer Care, provided documentation of the history, and requested senior review. Our objective throughout has been straightforward: a functioning refrigerator and freezer.

CAS declined to intervene, taking the position that the matter rests with the manufacturer. When I requested that the circumstances be escalated for senior review, I was advised that further escalation would not be possible and that leadership would provide the same response.

I understand that manufacturers administer warranties and that appliances can require repair. What I find difficult to accept is that a retailer can sell a brand-new appliance that has never functioned properly, watch its customers spend months diligently pursuing repairs and resolution through multiple channels, and then decline to take any meaningful role in helping bring the matter to a conclusion.

My parents were patient, cooperative, and persistent. They did not ask for special treatment. They simply expected the new refrigerator and freezer they purchased to work.

After months of service calls, repair attempts, manufacturer involvement, retailer correspondence, and requests for escalation, they still do not have the functioning appliance they paid for. That is the experience I believe other consumers should be aware of when deciding where to purchase a major appliance.

I remain hopeful that someone will ultimately take ownership of this situation and resolve it fairly.

Very happy with our new dryer. Works great and was a great price!

Great service.

My purchase and delivery of a gas range and a dishwasher went really well. It was easy to deal with the sales rep and delivery came as scheduled.
The only reason for a 4/5 stars is that we had two installers come at different times of the day to connect each appliance separately. Both gentlemen claimed they could have connected both appliances so what was the reason for two installers? Also confusing was that the old dishwasher was removed but we would have had to pay another $80 to have the old gas range removed.
Other than that the whole process was easy. I would definitely buy from CAS again!!

everything from purchases to delivery went excellent

I like that you commit to providing me a refund which I am still waiting to receive.

Easy to order appliance and book delivery. Delivery and take away old appliance included.

I was in the market to replace washer/dryer and fridge. I researched the appliances I wanted in advance and needed to see the fridge in person to make my decision. When I attended the store, they had only been in their new location for a week and didn't have the fridge I was originally interested in. Tamim showed me another similar fridge which turned out to be the same fridge from my previous home. It was on sale for close to $300 less than the list price, and those two factors made the decision very easy.

The appliances arrived just outside of the delivery window, and because of venting issues (and my own failure to check the dryer would fit through the door, not just fit in the space), the dryer could not be installed. Three days later, I am back to doing laundry.

Tamim was very knowledgeable about the appliances, warranty, and delivery. I would certainly look to CAS for future appliances.