Easy online ordering, great prices. Delivery was next day and on time, they also took old appliance away. This is second time using them and will do again in future.
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See what reviewers are saying
We were prepared for a 3 week wait for our freezer. Brandon called back within a few days to tell us a delivery had arrived and we got the freezer within a week. We also liked the ability to track our... See more
Company replied
The personnel who delivered and installed our refrigerator were excellent! I was told a replacement for a damaged part would be sent to me, but without contacting me this was changed to someone com... See more
Natasha is a great salesperson - not too pushy and listens to what you want. Prices are competitive, too. With install/haul away it is contracted out. We paid for haul away; new dishwasher installed F... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Hamilton / Stoney Creek
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
442 Millen Rd., Unit 3, L8E6H2, Hamilton, ON, Canada
- 9055251111
4.6
Excellent
3K reviews
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The whole experience from the sales…
The whole experience from the sales person, Brandon to the two delivery men went well and was very good. We did our shopping before hand and were very glad we chose CAS in Hamilton. We will recommend this location.
June 12, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Christine,
Thank you for your wonderful review! We're delighted to hear that Brandon and our delivery team provided you with a great experience from start to finish. We truly appreciate your business and are glad you chose CAS Hamilton. We look forward to serving you again in the future, and thank you for recommending us to others. Please keep CAS in mind for any future appliance needs, and feel free to share your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi William,
We are so glad you had a friendly store experience, and that delivery was fast and flawless. We appreciate your feedback!
CAS
Delivery and installation personnel…
Delivery and installation personnel were pleasant, responsible and reliable.
June 4, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Pauline,
We're so glad our delivery and installation team provided such a pleasant and reliable experience. Thank you for your kind words!
CAS
Super easy ordering process
Super easy ordering process, no hassle or haggling experienced, simplified checkout process (love the extra 2% savings using VISA) and especially appreciated the comprehensive white glove delivery that includes free haul away and water-line connectivity. Thank you! The delivery team was also excellent - very efficient and professional.
June 11, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Hosam,
Thank you for your fantastic review! We're thrilled to hear you enjoyed the easy ordering process, straightforward pricing, and our white-glove delivery service. It's great to know the delivery team provided efficient and professional service as well. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Good choice of product and delivery…
Good choice of product and delivery went smoothly. Competitive price
June 10, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Carmen,
Thank you for choosing CAS! We're glad you found the right product at a competitive price and that your delivery experience went smoothly. We truly appreciate your business and look forward to serving you again in the future. Please keep us in mind for your next appliance purchase, and feel free to recommend CAS to your family and friends!
CAS
Talking with the sales department was…
Talking with the sales department was made easy in deciding which refrigerator I needed. The delivery service was quick and very professional and friendly. I will definately shop at CAS for my next appliance because of my great experience of my first time purchase.
June 2, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Laurie,
Thank you for your kind feedback! We're glad our sales team made it easy to choose the right refrigerator and that your delivery experience was quick, professional, and friendly. We truly appreciate your business and are happy to hear you'll be shopping with CAS again. Please feel free to recommend us to your family and friends!
CAS
Brandon Rose customer service/sales…
Brandon Rose customer service/sales amazing!
Delivery fast loved the tracking app.
Delivery people - polite, fast and hooked it up. They answered all my questions. Definitely will buy our next appliances there.
June 6, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Nancy,
Thank you for your fantastic review and for choosing CAS! We're thrilled to hear that Brandon provided amazing service and that you enjoyed the fast delivery and tracking experience. We truly appreciate your business and look forward to helping you with your next appliance purchase. Thanks for your support, and please feel free to recommend CAS to your family and friends!
CAS
We knew what we wanted so sales was…
We knew what we wanted so sales was easy peasy and delivery of refrigerator was on a timely manner
May 30, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Ronald,
We are so glad to hear your sales experience was easy, and your refrigerator delivery was timely. We appreciate your positive feedback!
CAS
The AE was terrible post sale
The AE was terrible post sale. I got upset when she told me its not her job to help post sale and that the requirement I wanted was not what I had requested. A simple response stating she’d contact CS or guiding me would have satisfied me. Instead she hung up on me. This was by far the worst Customer service experience I’ve ever had.
In addition, I requested multiple times to speak to a manager and was told there are no store managers and no managers in customer service too. I urge someone to listen to every single call I have had.
I can appreciate the 24/48 hour turn around in emails however this should not have taken as long as it did, every reply came with another question or another request, this prolonged the entire process. Again, a simple call to verify information would have gone a long way.
It was also stated in an email that they did try call me, but no one called.
Canadian Appliances has great selection and price, but customer service is appalling.
I actually walked into the Kitchener location, there were easily 6 people sitting at desks. Not one greeted me. I had to ask someone to come help me. A lady walked over and asked what I was looking for. We were standing directly in front of a washer/dryer and then points and says well these are the washers and dryers, she than just stood there. When I asked if she could tell me about them, she just stated the brands and walked away. It was mind blowing. This is why I went online.
I’ve now paid a penalty for replacement of $450 and waited another 2 weeks to het this sorted.
I certainly hope this review is read and there is some positive change.
May 27, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Dear Tarah Rogers,
Thank you for your feedback. We strive to offer our customers the best possible service, and we apologize for falling short in this instance.
We understand that the return process can feel overwhelming, which is never our intention.
To help avoid these situations, we encourage customers to verify all specifications prior to accepting a delivery and to refuse the delivery if any issues are identified.
According to our records, our After Sales team assisted you with the exchange of your washer and dryer.
As a gesture of goodwill, the processing charge was reduced to $250.00.
Sincerely,
CAS
Great customer service
Great customer service, great appliance selection, great prices, quick and professional delivery. Overall fantastic experience.
May 31, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Miroslav,
Thank you for the fantastic review and for choosing CAS! We're delighted to hear you enjoyed our customer service, selection, pricing, and delivery experience. We truly appreciate your business and look forward to helping you again in the future. If your family or friends are shopping for appliances, we'd be grateful for your recommendation.
CAS
Great service with sales consultant and…
Great service with sales consultant and response time in a timely manner. Delivers gentlemen who made the deliveries. Great service by them and communication.
May 27, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Tony,
Thank you for your kind review! We're glad to hear you received great service from our sales consultant and that the delivery team communicated well and handled everything smoothly. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Great service throughout
Natasha was great to deal with. She knew what we were looking for and showed us the set we wanted.
The delivery guys were the best!! 10/10 for them!
I’ve recommended CAS to my coworkers.
May 28, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Tery,
Thank you for choosing CAS and for your wonderful feedback! We're thrilled to hear Natasha was able to help you find exactly what you were looking for and that our delivery team made such a strong impression.
We truly appreciate your support and your recommendations to your coworkers—it means a lot to us. We look forward to serving you again in the future, and if your family and friends are shopping for appliances, we’d be happy to help them as well!
CAS
Great service
Very efficient sales staff went abi e and beyond to assist us. Will let everyone know if our experience.
May 21, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Jane,
Thank you for your kind review and for choosing CAS. We’re glad to hear our sales team went above and beyond to assist you and made the experience efficient and smooth. We truly appreciate your business and look forward to serving you again in the future. Please feel free to share your positive experience with CAS with your family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
Thank you for your feedback and for choosing CAS. We’re glad to hear your shopping experience was quick and easy, and that your machine is working well so far. We truly appreciate your business and look forward to serving you again in the future. Please feel free to share CAS with your family and friends—we’d be happy to help them as well!
CAS
Excellent Service
Great service from entering Canadian Appliance store to order a new washing machine through to delivery.
Delivery was fast and on time and texts along the way to let us know how far they were from our home were accurate and on time. Hook up was fast and drivers were pleasant.
We were very satisfied with the whole experience.
May 20, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear that everything went smoothly, from selecting your new washing machine to the fast, on-time delivery and installation. It's great to know our delivery updates helped make the experience even better. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase and feel free to recommend us to your family and friends!
CAS
Excellent service and prices
May 25, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Ken,
We are delighted you enjoyed our service and prices. Thank you for your wonderful feedback!
CAS
CAS Price match policy!
I bought a LG fridge from CAS in the evening which got delivered the next day afternoon. While I received the fridge was checking CAS website for setup instructions, I noticed the price has dropped $300 due to some price match. I immediately called their office to see if they can credit me for the price drop, however the response was it’s not their policy because appliance has been delivered.
So I was unlucky to buy an appliance from CAS, otherwise other good stores honour customer which such price drop, especially in my case it was just few hours. Disappointed!
May 22, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Dear Syed Rizvi,
Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment regarding the pricing difference.
As outlined in our price match and price adjustment policy, requests for price adjustments must be completed prior to the appliance being delivered. Once a unit has been delivered, pricing adjustments are no longer eligible under the policy.
We understand how frustrating this situation must have felt given the timing and apologize for the disappointment caused.
Sincerely,
CAS
The staff was very nice and helpful…happy shoppers
The staff was very nice and helpful made us feel welcome,.
May 15, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Brent and Maria,
Thank you for your kind feedback! We’re happy to hear our team made you feel welcome and provided helpful service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Good prices ,sales associate Natasha…
Good prices ,sales associate Natasha Very helpful and good setup service
May 14, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Mary,
Thank you for your kind feedback! We’re glad to hear you were happy with our pricing and that Natasha provided such helpful service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
I love that they can deliver within 48…
I love that they can deliver within 48 hours. The big box stores won't. prices were the same as other store's sale prices and the easy online purchase and delivery was very convenient.
May 21, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Jennifer,
Thank you for your kind review! We’re glad to hear you appreciated the fast 48-hour delivery, competitive pricing, and the convenience of our online ordering process. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
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