Easy online ordering, great prices. Delivery was next day and on time, they also took old appliance away. This is second time using them and will do again in future.
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See what reviewers are saying
We were prepared for a 3 week wait for our freezer. Brandon called back within a few days to tell us a delivery had arrived and we got the freezer within a week. We also liked the ability to track our... See more
Company replied
Natasha is a great salesperson - not too pushy and listens to what you want. Prices are competitive, too. With install/haul away it is contracted out. We paid for haul away; new dishwasher installed F... See more
The personnel who delivered and installed our refrigerator were excellent! I was told a replacement for a damaged part would be sent to me, but without contacting me this was changed to someone com... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Hamilton / Stoney Creek
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
442 Millen Rd., Unit 3, L8E6H2, Hamilton, ON, Canada
- 9055251111
4.6
Excellent
3K reviews
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Brandon Rose /Sales Rep who helped us…did a great and excellent job.....
Brandon Rose /Sales Rep who helped us with the purchase of the washer/dryer combo was very helpful, provided excellent service(s) in the entire process-from beginning to end. Overall, we are very happy and satisfied . Thank you!
March 8, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Christe,
Thank you for your kind review! We're thrilled to hear that Brandon Rose provided excellent service throughout the entire process and helped make your washer/dryer purchase a smooth experience.
We truly appreciate your business with Canadian Appliance Source and are glad you’re happy with your purchase. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends who may be in the market for appliances!
CAS
good purchase
it was very good poor guys had to deliver in the pouring rain they were great
March 7, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Jim,
We appreciate your kind words! We're so glad to hear that you had a positive experience, even with the weather. Thank you for acknowledging our team's efforts.
CAS
The customer service team is great
The customer service team is great. Very knowledgeable and accommodating. Super quick service. I needed extra help with my installation and they arranged that as well.
February 28, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello Marina!
We are so happy we could go the extra mile to ensure your installation went smoothly. Our team takes great pride in being as helpful and efficient as possible for our customers.
Thank you for choosing us, and we look forward to assisting you with any future upgrades!
All the best,
CAS
Delivery guys were very friendly fast…
Delivery guys were very friendly fast and efficient
March 7, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Brendan,
We appreciate your feedback! We're so glad to hear our delivery team was friendly, fast, and efficient. Thank you for choosing us!
CAS
Sales and communication were very good…
Sales and communication were very good . The Delivery was good but terrible in serving the delivered appliances . They broke the dryer vent and would not connect the new washer that had simple hose connections.
We had to purchase new vent and do all of our own connections and bring in some help to move our washer.
February 27, 2026
All the information I needed and…
All the information I needed and pricing was top notch all the way
February 3, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
We appreciate your kind words! It’s wonderful to know that our team was able to provide the information you needed and that you were happy with the pricing. Delivering both great service and value is always our goal.
Thank you for choosing Canadian Appliance Source. We look forward to helping you again with any future appliance needs and hope you’ll recommend us to family and friends.
CAS
Tamim was fantastic in the professional…
Tamim was fantastic in the professional way he dealt with me. He listened to what I needed and pointed me in the right direction, even away from what I originally looked at.
Price was a huge factor for me as well, however it was his service that really won me over!
Thank you Tamim
March 6, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello Vern,
We're delighted to hear that Tamim provided such professional and attentive service, guiding you toward the right appliance while keeping your needs and budget in mind. It's wonderful that his approach made such a positive impression.
We truly appreciate you choosing to work with us and hope your new appliance serves you well for years to come.
Warm regards,
CAS
Brandon was great to deal with
Brandon was great to deal with.
Happy with my purchase from CAS.
February 25, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Nadia,
Thank you for your feedback! We're delighted to hear that Brandon made your experience enjoyable and that you’re happy with your purchase from CAS.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
They were very friendly
They were very friendly. Answered all my questions. Insured me that my choices were good. Allowed me to hold my products for a couple of months, since my house is still in early building phase. Sent my picks to my builder for me, for kitchen measurements.
March 4, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Frances,
Thank you for sharing your experience! We're delighted that our team provided friendly and helpful guidance, ensured your selections were perfect, and supported you by holding your products and sending the picks to your builder for measurements.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you share your experience with family and friends.
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Dear Ivo Stanic,
Thank you for your feedback. We understand that you are currently waiting for your Forno appliances to arrive in stock.
Regarding the feedback you posted, we would like to ensure we address your concerns accurately.
If you require immediate assistance with your order, please reach out to your Sales Executive directly.
Alternatively, you can contact our After-Sales Team at AfterSales@caslp.ca.
Please include your order number in your message so that we can investigate the matter further.
Sincerely,
CAS
Seamless!
I can’t express enough how simple it is to purchase an appliance with Canadian Appliance Source. If you’re looking for a professional, informative and respectful sales representative I recommend you seek out Angela Galbraith. She takes the time to answer questions and responds promptly to emails and phone calls. Each time that I have purchased an appliance from Angela I’ve experienced the best pricing along with a seamless and positive transaction. Thanks Angela!
Delivery was easy to arrange and we were able to live track when to expect our appliance. The two men who delivered our stove were a delight and very conscientious of respecting our home.
March 3, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Penny,
Thank you for sharing your amazing experience! We're delighted that Angela Galbraith made your appliance purchases simple, enjoyable, and seamless, and that you valued her professionalism, responsiveness, and competitive pricing.
It's wonderful to hear that delivery went smoothly, with live tracking and a conscientious team taking care of your home.
We sincerely appreciate your loyalty and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you share your experience with family and friends.
CAS
Tamim did a great job.
From the salesman, to on time delivery and instillation top notch.
March 1, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Anthony,
Thank you for your feedback! We’re thrilled to hear that our salesperson, delivery, and installation all met your expectations. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Always friendly & helpful
Always friendly & helpful. Have bought 2 items here and will return again if I need to.
March 1, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Cindy,
We sincerely appreciate your feedback! It’s wonderful to know that our friendly and helpful service has made your shopping experience enjoyable. Thank you for choosing CAS, and we look forward to assisting you with any future purchases.
CAS
They are very friendly and detailed…
They are very friendly and detailed explain and answer all our questions. The atmosphere in the store is very nice and peaceful.
March 1, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Arnoldo & Danay,
Thank you for sharing your experience! We’re thrilled that our team’s friendly, informative service and our calm store environment made your visit positive. Your support means a lot to CAS, and we look forward to helping you again in the future. Don’t hesitate to recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Willy,
Thank you for your feedback! We’re glad to hear that your transaction with CAS was fast and easy, and that delivery was quick. We truly appreciate your business and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Great Customer Service Rep
February 28, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Aldo,
We really appreciate your kind words! It’s wonderful to know that our customer service representative provided excellent support. Thank you for choosing CAS—we look forward to assisting you again and hope you’ll share your experience with family and friends.
CAS
The sales person was great to deal with…
The sales person was great to deal with and the delivery was on time and efficient
March 1, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi John,
Thank you for sharing your experience! We’re delighted that our salesperson and delivery team provided such a smooth and efficient experience. Your support means a lot to CAS, and we look forward to helping you again in the future. Don’t hesitate to recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Robert,
Thank you for your feedback! We’re glad to hear that your past experience with CAS was positive. We truly appreciate your business and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Great value
We were able to get what we wanted within a couple of days. Item was on sale and we got a discount added to that. That was great value.
February 26, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
We sincerely appreciate your kind words! It’s wonderful that our team helped you find your item quickly, and that the added discount made your purchase even better. Thank you for choosing CAS, and we look forward to serving you again!
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Chris,
We really appreciate your kind words! It’s wonderful to know that your experience with CAS was smooth and well-organized. Thank you for choosing us—we look forward to assisting you again and hope you’ll share your experience with family and friends.
CAS
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