Easy online ordering, great prices. Delivery was next day and on time, they also took old appliance away. This is second time using them and will do again in future.
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See what reviewers are saying
We were prepared for a 3 week wait for our freezer. Brandon called back within a few days to tell us a delivery had arrived and we got the freezer within a week. We also liked the ability to track our... See more
Company replied
Natasha is a great salesperson - not too pushy and listens to what you want. Prices are competitive, too. With install/haul away it is contracted out. We paid for haul away; new dishwasher installed F... See more
The personnel who delivered and installed our refrigerator were excellent! I was told a replacement for a damaged part would be sent to me, but without contacting me this was changed to someone com... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Hamilton / Stoney Creek
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
442 Millen Rd., Unit 3, L8E6H2, Hamilton, ON, Canada
- 9055251111
4.6
Excellent
3K reviews
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The delivery men were wonderful
The delivery men were wonderful. Polite. Courteous. Efficient. The purchase was seeming less. The customer service was fantastic. I have purchased 3 appliances from CAS and will make future purchases from them as well.
May 1, 2026
Unprompted review
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Susan,
Thank you for your kind review—we truly appreciate your continued business with CAS. We’re delighted to hear that our delivery team was polite, courteous, and efficient, and that your overall purchase experience was seamless.
It’s also wonderful to know you’ve had fantastic customer service and have chosen CAS for multiple appliance purchases. Your loyalty means a great deal to us.
Thank you again for your support—we look forward to serving you for your future appliance needs, and we’d be grateful if you shared your experience with your family and friends!
CAS
Great products
Great products, prices, service and delivery. Professional and personable. Thank you.
April 24, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Pauline,
We're happy you enjoyed our products, prices, service, and delivery. It's great to hear you found us professional and personable. Thank you!
CAS
Great service on phone by Aarushi and staff
Great service on phone by Arusha and amazing delivery/install by Terence and Justin. Overall excellent from start to finish. Thank you!
April 23, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Richard,
Thank you for the wonderful review! We’re so happy to hear that Arusha provided great service over the phone and that Terence and Justin delivered such excellent installation support. It’s great to know your experience was smooth from start to finish.
We truly appreciate your choosing CAS and your kind words about our team.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
As always very easy to deal with and…
As always very easy to deal with and very knowledgeable sales team.
April 16, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Mohammed,
We appreciate your positive feedback regarding our knowledgeable sales team and the ease of working with us. We are so glad!
CAS
Ash was professional and efficient
Ash was professional and efficient. The product was delivered quickly. Set was polite. Should have levelled the machine with my asking and should have their own level. Thank you.
April 22, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Scott,
Thank you for your feedback! We’re glad to hear Ash provided professional and efficient service and that your delivery was completed quickly and politely.
We also appreciate your note regarding the levelling of the machine. Feedback like this is important and helps us improve our installation process and ensure every detail is handled properly without needing to be requested.
We truly appreciate you choosing CAS for your appliance needs. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Great service
Great service and honest recommendations from Tamim!! Happy with purchase
April 20, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Paul,
We're happy to hear that you received great service and honest recommendations! Thank you for sharing your positive experience with us.
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Courtney,
We're so glad our service was quick for you! Thank you for recommending us; we appreciate your support very much!
CAS
Aarushi was very efficient and very…
Aarushi was very efficient and very knowledgeable of the products-washer-She also advised us the warranty special that was available at the time.
Overall service was great--haul away service and installation was included.
April 12, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Evelyn,
Thank you for the great review! We’re so pleased to hear that Aarushi provided efficient and knowledgeable service and was able to guide you through the product details as well as the available warranty options.
It’s also wonderful to know you were happy with the included installation and haul-away service—making the process as smooth and convenient as possible is exactly what we aim for.
We truly appreciate you choosing CAS for your purchase. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Michael,
We're happy your transaction was quick and that the unit you needed was available! Thank you for your positive feedback; it means a lot to us.
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Chris,
We're happy to hear that your experience was supportive and efficient. Thank you for your positive feedback; it means a lot to us!
CAS
It was was great from start to finish.
It was was great from start to finish.. couldn't be happier with the Saleman , the delivery, install and frig itself !
April 9, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Wendy,
Thank you for your kind words and for choosing CAS—we truly appreciate your business! We're so glad to hear everything went smoothly from start to finish and that you’re happy with your salesperson, delivery, installation, and your new fridge.
We’ll be sure to pass your feedback along to the team—it means a lot to everyone involved.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Aarushi Nigam the sales representative…
Aarushi Nigam the sales representative was helpful and efficient.
The delivery service people were so nice and courteous. I definitely would do service with CAS in the future.
April 12, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Rose,
Thank you for sharing your experience! We’re so pleased to hear that Aarushi Nigam provided helpful and efficient service, and that our delivery team made a great impression with their courtesy and professionalism.
We truly appreciate your business and are glad to know you’d choose CAS again in the future. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends.
Thank you for choosing CAS!
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Hamilton & Bonnie,
We appreciate your feedback regarding the sales, delivery, and issue resolution processes. Thank you for sharing your experience with us.
CAS
Delivery service
The delivery guys were prompt and showed up during delivery window. Hook up and removal of old appliance went smoothly.
April 11, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Jm,
We're happy to hear that our delivery team was on time and efficient in hooking up your new appliance and removing the old one. Thank you!
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello james
Providing a great experience is what we aim for, and we appreciate your support. We look forward to working with you again!
Greatly appreciated,
CAS
Was delivered within the window and…
Was delivered within the window and tracking was accurate. Buying online was simple.
April 8, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello Cindy
Thank you for shopping with us online. We are glad the timing worked out perfectly for your schedule. We look forward to seeing you at the store whenever you need us next!
Kindly,
CAS
Prompt delivery of the item we wanted
Prompt delivery of the item we wanted. No hard sell just responded well to our request.
April 2, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello Norman and Barbra
We are happy we could provide a straightforward, helpful environment for your shopping. We look forward to seeing you at the store again down the road.
Best regards,
CAS
Everyone that I dealt with was polite…
Everyone that I dealt with was polite and knowledgeable and professional.
The service was prompt and excellent.
March 22, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Karen,
We're happy to hear that everyone you interacted with was polite, knowledgeable, and professional, and that our service was prompt and excellent.
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Kim,
We're happy the ordering process was easy, and the delivery team was great and quick. We appreciate your positive feedback!
CAS
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