Easy online ordering, great prices. Delivery was next day and on time, they also took old appliance away. This is second time using them and will do again in future.
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See what reviewers are saying
We were prepared for a 3 week wait for our freezer. Brandon called back within a few days to tell us a delivery had arrived and we got the freezer within a week. We also liked the ability to track our... See more
Company replied
Natasha is a great salesperson - not too pushy and listens to what you want. Prices are competitive, too. With install/haul away it is contracted out. We paid for haul away; new dishwasher installed F... See more
The personnel who delivered and installed our refrigerator were excellent! I was told a replacement for a damaged part would be sent to me, but without contacting me this was changed to someone com... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Hamilton / Stoney Creek
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
442 Millen Rd., Unit 3, L8E6H2, Hamilton, ON, Canada
- 9055251111
4.6
Excellent
3K reviews
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Great experience
Good selection, product was in stock, delivery was fast and free. Such an easy experience, this is where we will be shopping for all our appliances in the future. Great communication with customer service rep and delivery status
updates!
March 25, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Cathy,
Thank you for choosing CAS—we truly appreciate your business! We’re delighted to hear that our selection, in-stock products, fast and free delivery, and excellent communication made your experience easy and enjoyable.
We look forward to helping you with all your future appliance needs, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello Steve,
We’re glad the guidance was helpful and that your delivery went smoothly. It’s always great when everything comes together effortlessly.
We look forward to assisting you again or seeing you back in-store.
Kind regards,
CAS
Natasha cares
Always quick with the reply, knows her appliances, cares about her customers
March 16, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello,
We’re glad to hear Natasha made you feel supported and well-informed throughout your experience. It’s wonderful when care and knowledge come together to make things easy for our customers.
We look forward to helping you again or welcoming you back in-store.
Best wishes,
CAS
Great experience
Ash was great! We needed a fridge ASAP and she worked overtime to make it happen. Ordered the fridge Friday and it came the next day. The delivery guys were great too. And we love the fridge! Happy all around.
March 21, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Kristen,
Thank you for your fantastic review! We’re thrilled to hear that Ash went above and beyond to get your fridge to you so quickly and that our delivery team made the experience smooth.
We truly appreciate your business and are so glad you’re happy with your new fridge. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
Happy with the delivery service
March 13, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Leo,
We appreciate your positive feedback about the delivery service. We're happy you were pleased with your experience.
CAS
Great coustomer service and very…
Great coustomer service and very helpful technical staff
March 13, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Bonjour Ayat,
Thank you for your kind feedback and for choosing CAS—we truly appreciate your business! We're delighted to hear that you experienced great customer service and found our technical staff to be helpful.
Providing knowledgeable support and a positive experience is always our goal, and we're glad we could deliver that for you.
We look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d love the opportunity to assist them as well.
Thanks again for your support!
CAS
Our sales person was very straight to…
Our sales person was very straight to the point and knowledgeable
March 13, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello Lisa,
We’re glad your interaction was clear and helpful, and that our team’s expertise made things simple for you. We look forward to seeing you again soon!
Cheers,
CAS
The sale person- Brian Rose was quite…
The sale person- Brian Rose was quite profesional and came across very knowledgeable and was pleasant in our encounter with him and therefore made our shopping endeavour easy and at ease.
March 12, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello Salomie,
It’s wonderful to hear that Brian made your visit so seamless and enjoyable. We’re thrilled his expertise and friendly approach helped make your shopping experience effortless. We can’t wait to welcome you back to the store soon.
Best wishes,
CAS
Excellent service
March 12, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello Igor,
We’re delighted everything went so well for you! We look forward to welcoming you back for your next appliance needs.
Warm regards,
CAS
Appliance Purchase review
We have dealt with Angela on more than one occasion, and trust and value her recommendations and advice. Angela is spot on with communication and the pricing she provides is competitive.
The removal, delivery and hook-up all went smoothly as well.
I highly recommend Angela and CAS.
March 12, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hello,
We’re thrilled that Angela continues to provide trustworthy guidance and clear communication, and that your delivery and installation went seamlessly. It’s always a pleasure assisting you, and we look forward to working with you again or welcoming you back to the store.
Warm regards,
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Ed,
We appreciate you sharing your experience and are so glad you received excellent service overall. Thank you for your feedback!
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Dear Victor Kaminsky,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the lack of follow-up you received.
We understand how frustrating this must be and sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide.
Please reach out to aftersales@caslp.ca with your order details and a description of the issue so our team can review and assist you further. We appreciate the opportunity to help resolve this.
Sincerely,
CAS
Every thing was outstanding your staff…
Every thing was outstanding your staff member Natasha at your Stone Creek your store just great to deal with. No trouble giving her name to my friends looking for appliances. I am sure we will be a repeat customer. Cheers David & Anne Marie Fritch
March 16, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Anne,
Thank you so much for your wonderful feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Natasha at our Stone Creek store provided outstanding service and made your experience so enjoyable.
It’s great to know you feel confident recommending her and CAS to your friends, and we’re excited to have you as repeat customers in the future.
Thanks again, David & Anne Marie, and we look forward to serving you again soon!
CAS
My sales agent Tamim was great.
My sales agent Tamim was extremely helpful in choosing the right range for my needs and responding to any questions I had. He was extremely knowledgeable about all the different brands and quickly narrowed down the choices. Was able to get delivery very quickly. Real time delivery app was great and delivery was timely.
March 15, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Doreen,
Thank you so much for your detailed feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Tamim provided knowledgeable, helpful guidance and quickly narrowed down the right range for your needs.
It’s wonderful to know that delivery was fast, timely, and easy to track through our real-time delivery app.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Well Done!
The price quoted was as good as anywhere else we looked. The sales associate Aarushi Nigam was friendly and helpful. The delivery team was efficient and ontime.
March 16, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Dennis,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear that Aarushi Nigam provided friendly and helpful service and that the delivery team was efficient and on time.
It’s great to know you found our pricing competitive as well. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Stellar Service!
I was on your Canadian Appliance website and found the LG washer & dryer that I wanted to purchase.
I hit the chat button and sales representative Jimmy Khadoury answered all of my questions regarding the 2 units. He was very
quick and to the point which I absolutely appreciated! I then told Jimmy let's do the purchase. With payment secured and my information given for my delivery in Stevenvsville Ontario, it went silky smooth!!Order placed on Monday March 16th/26 and I received delivery March 18th/26 precisely as told to me by Jimmy. Thank you Jimmy for your stellar service & Canadian Appliance! Carol Mollica
March 16, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Carol,
Thank you so much for your wonderful feedback, Carol, and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Jimmy Khadoury provided quick, clear, and stellar service, making your LG washer and dryer purchase seamless from start to finish.
It’s great to know that delivery in Stevensville, Ontario, went exactly as promised and that everything arrived right on schedule.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Wanda,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our salesperson provided excellent service, with quick, efficient assistance and thorough follow-up.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Frank,
We're happy the order and delivery process was smooth and easy for you. Thank you for your positive feedback; we appreciate your business!
CAS
Customer service was great
Customer service was great. Price is always important and CAS was in line with all other vendors, delivery 2 days later was a bonus. The delivery guys were professional and did a great job.
March 14, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Randy,
Thank you for your wonderful feedback! We’re glad to hear that our customer service met your expectations, that our pricing was competitive, and that the fast delivery was a bonus. It’s great to know our delivery team made a positive impression as well.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them too!
CAS
Natasha was great
Natasha was great . She has helped us pick out appliances for two properties. Thanks again.
February 28, 2026
Reply from Canadian Appliance Source - Hamilton / Stoney Creek
Hi Erin & Nathan,
Thank you for your kind words! We’re thrilled to hear that Natasha was able to help you select appliances for both properties and made the process smooth and enjoyable.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
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