Salesperson Ali Raza listened, offered us options of various fridges, checked measurements and helped make our decision easy. We had been to 4 other stores that day so easy to compare. Have shopped... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great sales assistance in helping us to choose a new gas range. Price was good, selection was good. Delivery was scheduled to meet our time frame. The stove arrived in perfect condition. ( No dents or... See more
Company replied
No supervisor to talk with when customer service was being unreasonable. We were lied to about the features on a machine that was not on the floor to view. Each time they have responded to me, th... See more
Company replied
The person at the store, Shane, was great! Extremely helpful. He also made the purchase quick and easy. Was able to get a quick delivery date. The people who delivered the appliance were very frien... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Kitchener
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joanne is very informative and always…
Joanne is very informative and always so pleasant. Thanks again for your knowledge and expertise!
June 14, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Chuck
We always enjoy having you work with us. Joanne's dedication is wonderful to see, and we look forward to welcoming you back to the store whenever you need us next.
With appreciation,
CAS
Great customer service
Great customer service, they have a neat client portal to manage the purchase and delivery.
June 19, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Clare,
Thank you for choosing CAS! We're glad to hear you enjoyed our customer service and found the client portal helpful for managing your purchase and delivery. We truly appreciate your business, look forward to serving you again, and would be grateful if you recommend CAS to your family and friends.
CAS
Good sales experience
Good sales experience, on time delivery. Quick and professional set up with no problems at all.
June 9, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Byron,
Thank you for choosing CAS and for your great feedback! We're glad to hear you had a good sales experience and that the delivery and setup were on time, quick, and professional. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Service....human service
June 6, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Catherine,
Thank you for your kind words! We're happy to hear you appreciated the personal touch in our service. We truly value your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Chris,
We are so pleased that our pricing, sales team, and delivery service met your expectations. Thank you for your kind words.
CAS
No supervisor to talk with when…
No supervisor to talk with when customer service was being unreasonable. We were lied to about the features on a machine that was not on the floor to view.
Each time they have responded to me, they have stated I had two quotes, which I did. I asked for two quotes, two different brands with the same features. The salesman assured me both quotes had the features I wanted, which was a lie. I looked at there return policy and its “ out of the box no return”. The guys who delivered it, had it out of the box before it even came into my house. So returns aren’t possible through CAS.
June 5, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Kyle Girodat,
Thank you for sharing your concerns.
We assure you that we strive to maintain transparency in all our communications.
Our sales team endeavors to provide comprehensive product specifications and information at the time of purchase.
According to our records, you received quotes for two different sets: a Whirlpool model featuring a removable agitator and a Maytag model equipped with a Pet Pro filter.
We have also responded to your previous review. If you would like to proceed with an exchange, please complete the return form provided by our customer care team.
Sincerely,
CAS
Sale agent Joanne is very helpful and…
Sale agent Joanne is very helpful and pleasant. Good explanation to us who are deaf.
May 29, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Linda,
Communication is incredibly important to us, and we are so glad Joanne was able to provide a clear and helpful experience for you.
We look forward to welcoming you back to our location in the future.
With regards,
CAS
Nicely done CAS
Great sales assistance in helping us to choose a new gas range. Price was good, selection was good. Delivery was scheduled to meet our time frame. The stove arrived in perfect condition. ( No dents or scratches). Arrived when promised. They took the old stove out when they brought the new one.Nicely done CA S
June 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Murray,
Thank you for your wonderful feedback! We're pleased to hear that our team helped you find the right gas range and that the delivery and installation process went exactly as planned. We truly appreciate your business with CAS and are glad everything arrived in perfect condition. We look forward to serving you again and hope you'll continue to recommend CAS to your family and friends!
CAS
Easy to make our purchase and schedule…
Easy to make our purchase and schedule delivery online. Good service from Sree in store.
June 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Annete,
Thank you for your feedback! We're happy to hear the online purchase and delivery scheduling process was easy and that Sree provided you with great in-store service. We truly appreciate your business with CAS and look forward to serving you again. Please keep us in mind for your next appliance purchase, and feel free to recommend us to family and friends!
CAS
Delivery was on time
Delivery was on time. The correct product arrived in good condition.
June 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Barry,
Thank you for your review! We're glad to hear your delivery arrived on time and in good condition. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends for their appliance needs!
CAS
When I went to buy my appliances knowledgable STAFF to…
When I went to buy my appliances the staff we’re very friendly knowledgeable, it was quick and easy. The delivery as well was very smooth.
June 1, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Verna,
Thank you for your kind review! We're happy to hear our team was friendly and knowledgeable, and that your purchase and delivery experience were quick and smooth. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Katherine,
We are so glad you had such a wonderful experience with us! Thank you for your kind words.
CAS
Sreejith was very knowledgeable and…
Sreejith was very knowledgeable and supportive without sales pressure. I felt pricing was good as well. Delivery service was good. Experienced, efficient.
May 24, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Keith,
Thank you for choosing CAS! We’re glad to hear Sreejith provided knowledgeable and supportive service without any pressure, and that your delivery experience went smoothly as well. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your family and friends!
CAS
The sales person was very professional and helpful
The sales person was very friendly and very helpful. The delivery gentlemen were great very polite ab
May 14, 2026
Reply from Canadian Appliance Source - Kitchener
Hi,
Thank you for your kind review! We’re happy to hear our sales and delivery teams provided friendly, helpful, and polite service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Darryl,
Thank you for your kind feedback! We’re happy to hear our delivery team was polite and provided great service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
The one thing I did not appreciate was…
The one thing I did not appreciate was what I would call the nickel and dime costs. Including delivery would be a place to start.
May 16, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Carolyne Wagner,
Thank you for taking the time to share your feedback. We appreciate your comments and understand your concerns regarding additional costs such as delivery fees.
Delivery, installation, haul-away, and other optional services are priced separately so customers can choose only the services they require rather than having those costs built into the appliance price itself.
We appreciate your feedback and will take your comments into consideration.
Sincerely,
CAS
Had what I wanted in stock
Had what I wanted in stock. Delivered it as promised. Everyone involved was great.
May 15, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Lynn,
Thank you for choosing CAS! We’re glad to hear everything you needed was in stock and delivered as promised, and that our team provided great service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Loved the white glove service
Loved the white glove service. Also great in store purchase with knowledgable and helpful sales people. Will certainly return for my future appliances needs.
May 13, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Carlos,
Thank you for the wonderful feedback and for choosing CAS! We’re so glad you enjoyed the white glove service and had a great in-store experience with our team. We truly appreciate your business and look forward to helping you again with your future appliance needs. Please feel free to recommend CAS to your family and friends as well!
CAS
Our associate was very professional and…
Our associate was very professional and helpful, would recommend this company to our friends and family. The gentlemen that installed our fridge were professional and friendly.
May 5, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Diana,
Thank you for your kind review and for choosing CAS! We’re glad to hear our associate and installation team provided professional and friendly service. We truly appreciate your business and your recommendation, and we look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.