Shane helped me with my purchase of a new washer and dryer. I am thrilled with everything about the experience from his helpfulness and knowledge to the speedy delivery and excellent service. I will b... See more
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I was surprised that the dishwasher was not unboxed and the stuff taken away, especially as we purchased a refrigerator and stove from you recently. The delivery guy showed me where it said they take... See more
We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... See more
Company replied
Thanks to Joanne M for finding us exactly what we needed, when our refrigerator broke down and we needed something quickly. She worked out a good price and arranged for quick delivery. The delivery... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Kitchener
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4.7
Excellent
2K reviews
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No supervisor to talk with when…
No supervisor to talk with when customer service was being unreasonable. We were lied to about the features on a machine that was not on the floor to view.
Each time they have responded to me, they have stated I had two quotes, which I did. I asked for two quotes, two different brands with the same features. The salesman assured me both quotes had the features I wanted, which was a lie. I looked at there return policy and its “ out of the box no return”. The guys who delivered it, had it out of the box before it even came into my house. So returns aren’t possible through CAS.
June 5, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Kyle Girodat,
Thank you for sharing your concerns.
We assure you that we strive to maintain transparency in all our communications.
Our sales team endeavors to provide comprehensive product specifications and information at the time of purchase.
According to our records, you received quotes for two different sets: a Whirlpool model featuring a removable agitator and a Maytag model equipped with a Pet Pro filter.
We have also responded to your previous review. If you would like to proceed with an exchange, please complete the return form provided by our customer care team.
Sincerely,
CAS
Sale agent Joanne is very helpful and…
Sale agent Joanne is very helpful and pleasant. Good explanation to us who are deaf.
May 29, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Linda,
Communication is incredibly important to us, and we are so glad Joanne was able to provide a clear and helpful experience for you.
We look forward to welcoming you back to our location in the future.
With regards,
CAS
Nicely done CAS
Great sales assistance in helping us to choose a new gas range. Price was good, selection was good. Delivery was scheduled to meet our time frame. The stove arrived in perfect condition. ( No dents or scratches). Arrived when promised. They took the old stove out when they brought the new one.Nicely done CA S
June 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Murray,
Thank you for your wonderful feedback! We're pleased to hear that our team helped you find the right gas range and that the delivery and installation process went exactly as planned. We truly appreciate your business with CAS and are glad everything arrived in perfect condition. We look forward to serving you again and hope you'll continue to recommend CAS to your family and friends!
CAS
Easy to make our purchase and schedule…
Easy to make our purchase and schedule delivery online. Good service from Sree in store.
June 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Annete,
Thank you for your feedback! We're happy to hear the online purchase and delivery scheduling process was easy and that Sree provided you with great in-store service. We truly appreciate your business with CAS and look forward to serving you again. Please keep us in mind for your next appliance purchase, and feel free to recommend us to family and friends!
CAS
Delivery was on time
Delivery was on time. The correct product arrived in good condition.
June 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Barry,
Thank you for your review! We're glad to hear your delivery arrived on time and in good condition. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends for their appliance needs!
CAS
When I went to buy my appliances knowledgable STAFF to…
When I went to buy my appliances the staff we’re very friendly knowledgeable, it was quick and easy. The delivery as well was very smooth.
June 1, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Verna,
Thank you for your kind review! We're happy to hear our team was friendly and knowledgeable, and that your purchase and delivery experience were quick and smooth. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Katherine,
We are so glad you had such a wonderful experience with us! Thank you for your kind words.
CAS
Sreejith was very knowledgeable and…
Sreejith was very knowledgeable and supportive without sales pressure. I felt pricing was good as well. Delivery service was good. Experienced, efficient.
May 24, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Keith,
Thank you for choosing CAS! We’re glad to hear Sreejith provided knowledgeable and supportive service without any pressure, and that your delivery experience went smoothly as well. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your family and friends!
CAS
The sales person was very professional and helpful
The sales person was very friendly and very helpful. The delivery gentlemen were great very polite ab
May 14, 2026
Reply from Canadian Appliance Source - Kitchener
Hi,
Thank you for your kind review! We’re happy to hear our sales and delivery teams provided friendly, helpful, and polite service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Darryl,
Thank you for your kind feedback! We’re happy to hear our delivery team was polite and provided great service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
The one thing I did not appreciate was…
The one thing I did not appreciate was what I would call the nickel and dime costs. Including delivery would be a place to start.
May 16, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Carolyne Wagner,
Thank you for taking the time to share your feedback. We appreciate your comments and understand your concerns regarding additional costs such as delivery fees.
Delivery, installation, haul-away, and other optional services are priced separately so customers can choose only the services they require rather than having those costs built into the appliance price itself.
We appreciate your feedback and will take your comments into consideration.
Sincerely,
CAS
Had what I wanted in stock
Had what I wanted in stock. Delivered it as promised. Everyone involved was great.
May 15, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Lynn,
Thank you for choosing CAS! We’re glad to hear everything you needed was in stock and delivered as promised, and that our team provided great service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Loved the white glove service
Loved the white glove service. Also great in store purchase with knowledgable and helpful sales people. Will certainly return for my future appliances needs.
May 13, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Carlos,
Thank you for the wonderful feedback and for choosing CAS! We’re so glad you enjoyed the white glove service and had a great in-store experience with our team. We truly appreciate your business and look forward to helping you again with your future appliance needs. Please feel free to recommend CAS to your family and friends as well!
CAS
Our associate was very professional and…
Our associate was very professional and helpful, would recommend this company to our friends and family. The gentlemen that installed our fridge were professional and friendly.
May 5, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Diana,
Thank you for your kind review and for choosing CAS! We’re glad to hear our associate and installation team provided professional and friendly service. We truly appreciate your business and your recommendation, and we look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Very good experience
The person at the store, Shane, was great! Extremely helpful. He also made the purchase quick and easy. Was able to get a quick delivery date.
The people who delivered the appliance were very friendly and extremely considerate of our home when installing.
Would definitely come back for another appliance.
May 10, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Matt,
Thank you for your kind review and for choosing CAS! We’re so glad to hear that Shane was extremely helpful and made your purchase quick and easy, and that we were able to arrange a fast delivery date for you.
It’s also wonderful to know our delivery and installation team treated your home with care and provided friendly, considerate service. We truly appreciate your business and your trust in CAS.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Enjoy your new appliance!
CAS
Sales rep was great
Shane was excellent to deal with and the delivery was fast and efficient
May 8, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Nadine,
We're happy to hear that you had a positive experience! It's great to know the delivery met your expectations and that you were pleased with our team.
CAS
Smooth delivery, bad customer service after sale was made!
Smooth delivery! Terrible salesperson with attitude and bad customer service! Been dealing with CAS and have sent a lot of family and friends to purchase from you, but the last experience was very bad and wont be returning in the future.
May 8, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Customer,
Thank you for taking the time to share your feedback. We’re glad to hear the delivery went smoothly, however, we’re very sorry to hear about your experience with the sales process.
We sincerely apologize for the level of service you received and regret that this experience left you feeling this way.
Thank you for bringing this to our attention.
Sincerely,
CAS
We needed a fridge quickly and we got…
We needed a fridge quickly and we got one in 1 1/2 days. Everything was a good experience.
May 7, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Betty,
We're happy to hear that you received your fridge so quickly! It is great to know that everything went well. Thank you for your positive feedback!
CAS
Everything was done in a timely fashion…
Everything was done in a timely fashion and from harmeet to the delivery person Elliot were courteous and respectful.
May 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Debra,
Thank you for your wonderful feedback! We’re delighted to hear that everything was completed promptly and that Harmeet and Elliot provided courteous and respectful service throughout your experience. At Canadian Appliance Source, we work hard to ensure every customer receives professional and efficient support from start to finish.
We truly appreciate your business and your kind words. Thank you for choosing CAS, and we look forward to assisting you again in the future. Please feel free to recommend us to your family and friends for their appliance needs as well!
CAS
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