Shane helped me with my purchase of a new washer and dryer. I am thrilled with everything about the experience from his helpfulness and knowledge to the speedy delivery and excellent service. I will b... See more
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I was surprised that the dishwasher was not unboxed and the stuff taken away, especially as we purchased a refrigerator and stove from you recently. The delivery guy showed me where it said they take... See more
We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... See more
Company replied
Thanks to Joanne M for finding us exactly what we needed, when our refrigerator broke down and we needed something quickly. She worked out a good price and arranged for quick delivery. The delivery... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Kitchener
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4.7
Excellent
2K reviews
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Fast friendly service from start to…
Fast friendly service from start to finish! Highly recommend!👍😬
May 2, 2026
Reply from Canadian Appliance Source - Kitchener
Hi John,
We're happy you experienced our fast, friendly service from beginning to end! Thank you for your recommendation; we truly appreciate it!
CAS
Highly recommend
Simple, uncomplicated, we got exactly what we needed for the best price we could find. The lady at the store was helpful and quick, the delivery was great too!
May 1, 2026
Reply from Canadian Appliance Source - Kitchener
Hi JB,
We're happy you found exactly what you needed at a great price. It's wonderful to hear that our team member was helpful and that you had a great delivery experience.
CAS
The salesman was happy to meet us numerous times and show us different models of refrigerators and was very honest with the quality of products.
Shipping came right on time to our house and the salesman was very transparent and honest which is a great quality these days.
April 30, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Curt,
We're happy to hear that the shipping was on time and the salesperson was transparent. It's great to know this quality was appreciated during your experience. Thank you!
CAS
The sales staff were very pleasant and…
The sales staff were very pleasant and offered valuable suggestions to help us decide on the make and model of our new stove.
April 21, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Clare,
We appreciate your feedback and are happy to hear that our sales staff offered valuable suggestions to help you choose your new stove. We value your business!
CAS
Our salesman was wonderful to work…
Our salesman was wonderful to work with. We have lots of information and helped us choose the correct appliances for us
April 19, 2026
Friendly sales staff and good pricing…
Friendly sales staff and good pricing and quick delivery service
April 14, 2026
In stock, good price, fast delivery…
The item I wanted was in stock at a good price & available with delivery in two days. The sales person was informative without being pushy. The delivery people were great & took away my old fridge. It’s only been 2 weeks but the new fridge is working well. I’m very satisfied with the whole experience.
April 14, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Diane,
Thank you for your feedback! We’re glad to hear you found the item you were looking for in stock at a good price, and that the overall process—from helpful, non-pushy service to fast delivery—went smoothly. It’s also great to know our delivery team made things easier by removing your old fridge.
We truly appreciate your business and your support of CAS. We look forward to serving you again in the future, and if you have family or friends in need of appliances, we’d be grateful if you shared your experience with them. Thanks again for choosing CAS!
CAS
Rosa was a wonderful help
Rosa was a wonderful help. She was knowledgeable, friendly and interested in our project.
April 25, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Sandra,
We appreciate you sharing your feedback! We're so glad that you found our agent to be helpful, friendly, and engaged with your project.
CAS
Reply from Canadian Appliance Source - Kitchener
Hi John,
We appreciate your positive feedback on our prices and service! We are so glad you were impressed with our delivery team.
CAS
Great customer service and Delivery…
Great customer service and Delivery service .Thanks Ruby
April 24, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Darshna,
Thank you for your kind review! We’re happy to hear you had great customer service and delivery, and we’ll be sure to pass your thanks along to Ruby.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Shane was awesome and not pushy at all
Shane was awesome and not pushy at all. He answered all my questions. The delivery team did a great job and cleaned everything up. Very satisfied. Thank you
April 17, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Donna,
Thank you for your great feedback! We’re glad to hear Shane provided a relaxed, no-pressure experience and was able to answer all your questions clearly.
It’s also wonderful to know our delivery team did a great job and left everything clean and tidy—that’s exactly the standard we aim for.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Sanket,
We're delighted you had such a wonderful experience with our punctual and honest service. Thank you for your positive feedback!
CAS
are experience was all good
are experience was all good. they came when they said. Lifted the appliances like nothing. Shows they have been doing this job for awhile. Means alot to us as a customer. New house you worry about digs in the wall. No marks. Great job. they work well together to. Sharon & Lawrence
April 18, 2026
Reply from Canadian Appliance Source - Kitchener
Hi,
Thank you, Sharon & Lawrence, for your kind words and for sharing your experience! We’re so glad to hear everything went smoothly and that our delivery team handled your appliances with such care and professionalism. We know how important it is to keep a new home in perfect condition, so it’s great to hear there were no marks and that the team worked efficiently together.
We truly appreciate your business and are happy we could provide a positive experience. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends. Thank you for choosing CAS!
CAS
Salesperson was very personable and…
Salesperson was very personable and helpful. Was sympathetic to my problems in the past when purchasing a stove and offered discounts on the stove and warranty. Would like a bit more information about cleaning the stove top as it has been a problem in the past.
April 18, 2026
Reply from Canadian Appliance Source - Kitchener
Hi,
Thank you for your thoughtful review! We’re glad to hear your salesperson was personable, helpful, and understanding of your experience, and that they were able to offer a solution that worked for you.
We also appreciate your feedback about cleaning the stovetop—this is important, and we’d be happy to provide more guidance to help you keep it in great condition. Please feel free to reach out to us anytime for tips or support.
Thank you again for your business and for choosing CAS. We look forward to serving you again in the future, and we’d truly appreciate it if you could share your experience with family and friends!
CAS
The installation crew added additional…
The installation crew added additional fees which I thought were excessive. Further they did not clean up after and did not take the packaging and garbage with them. But they did take the old copper and metal tap.
April 9, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Gary,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
Based on our records, the installation on your order was a dishwasher installation completed by a third-party provider. The installation fee associated with this service would be the standard charge for that install.
We understand your concerns regarding the experience and appreciate you bringing this to our attention.
Sincerely,
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Teresa,
We're happy the process was quick and smooth for you. Thank you for your feedback; we appreciate it!
CAS
We had the very best experience with…
We had the very best experience with Ruby!
She was knowledgeable, pleasant and actually cared about us!
Overall service was excellent! Purchased Wednesday and delivered Friday!
Thank you Ruby! We have told everyone about your fabulous service and our great experience! ☺️💕🙏🏻
March 10, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Mary,
Thank you so much for the amazing feedback! We’re thrilled to hear you had such a great experience with Ruby—her knowledge, care, and friendly approach truly make a difference. It’s wonderful to know everything went smoothly from purchase to quick delivery!
We sincerely appreciate your business and your kind recommendation. It means a lot that you’ve been sharing your experience with others! We look forward to serving you again in the future and would be happy to help your family and friends anytime.
CAS
Great place to buy appliances.
Shane S. Is very great to deal with and makes it very easy to purchase appliances.
No long waiting periods for purchases to arrive.
Your delivery people do a good job.
I like that there is no added delivery or removal charges.
April 16, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Ian,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We're glad to hear you were happy with the quick delivery timelines, the professionalism of our delivery team, and the added value of no extra delivery or removal charges.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Sales and delivery staff were courteous…
Sales and delivery staff were courteous and respectful.
April 14, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Paul,
We appreciate your feedback and are so glad to hear that our sales and delivery staff were courteous and respectful during your experience.
CAS
Caution!
I am well pleased with my Bosch dishwasher. Delivery persons were also very good. When our white dishwasher was unpacked the kickpanel arrived in black. We contacted CAS immediately. Although all pictures on their website show dishwasher with a white kickpanel, Bosch says they do not make a white kickpanel. They have offered to reimburse us if we can source a white panel. Obviously, incorrect advertising at CAS. How can we source a panel in that colour that is not manufactured?? Poor PR from both CAS and Bosch!
March 15, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Customer,
Thank you for taking the time to share your feedback. We’re glad to hear that you are pleased with your dishwasher and that your delivery experience was positive. We’re very sorry for the confusion and frustration regarding the kickpanel.
As advised, the manufacturer does not produce a white kickpanel for this model. We understand this puts you in a difficult position, and we sincerely apologize for the inconvenience. As a resolution, reimbursement has been offered should you choose to source a compatible panel independently.
We appreciate your feedback and will share it internally to help improve accuracy in product listings moving forward.
Sincerely,
CAS
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