Shane helped me with my purchase of a new washer and dryer. I am thrilled with everything about the experience from his helpfulness and knowledge to the speedy delivery and excellent service. I will b... See more
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Thanks to Joanne M for finding us exactly what we needed, when our refrigerator broke down and we needed something quickly. She worked out a good price and arranged for quick delivery. The delivery... See more
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We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... See more
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I was surprised that the dishwasher was not unboxed and the stuff taken away, especially as we purchased a refrigerator and stove from you recently. The delivery guy showed me where it said they take... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Kitchener
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4.7
Excellent
2K reviews
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Caution!
I am well pleased with my Bosch dishwasher. Delivery persons were also very good. When our white dishwasher was unpacked the kickpanel arrived in black. We contacted CAS immediately. Although all pictures on their website show dishwasher with a white kickpanel, Bosch says they do not make a white kickpanel. They have offered to reimburse us if we can source a white panel. Obviously, incorrect advertising at CAS. How can we source a panel in that colour that is not manufactured?? Poor PR from both CAS and Bosch!
March 15, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Customer,
Thank you for taking the time to share your feedback. We’re glad to hear that you are pleased with your dishwasher and that your delivery experience was positive. We’re very sorry for the confusion and frustration regarding the kickpanel.
As advised, the manufacturer does not produce a white kickpanel for this model. We understand this puts you in a difficult position, and we sincerely apologize for the inconvenience. As a resolution, reimbursement has been offered should you choose to source a compatible panel independently.
We appreciate your feedback and will share it internally to help improve accuracy in product listings moving forward.
Sincerely,
CAS
Reply from Canadian Appliance Source - Kitchener
Hi D. M.,
We appreciate you sharing that the interaction was friendly, honest, and upfront. Thank you for your positive feedback; it truly means a lot to us.
CAS
Thanks for the help to guide me through…
Thanks for the help to guide me through the products and decide on one particular fulfilling our requirements. Happy to share Ruby’ help was extraordinary in that journey and made it as smooth as possible.
April 10, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Arnab,
It is wonderful to know that Ruby’s guidance made the journey of selecting your new equipment so smooth and successful. We look forward to working with you again on your next home upgrade.
All the best,
CAS
The sales person was very helpful in figuring out the model that best suited our needs .
The sales person was very helpful in our quest for a new dishwasher. I specifically came to this store first time because after researching a replacement for our rusted rack machine .I hoped that there would be a large selection of machines to choose from so I could compare price and features . Selection was great with many models to look at . We zeroed in on 4 different manufacturers and models/pricing . Ultimately went with a brand I was not considering. Because I thought it was manufactured in the US . Yes that was an important factor. We are very happy with our purchase. The new machine has many more features and more space due to 3rd rack. Delivery and install went off with no issue . All in all a good experience .
April 10, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Robert,
We are so glad our extensive selection helped you find a dishwasher with the perfect features for your home. It’s great to know the installation went smoothly, and we look forward to seeing you at the store again soon.
Best regards,
CAS
Fantastic customer service
Fantastic customer service. My salesman Sree was very helpful and knowledgeable. He was able to answer or find an answer to all of my questions and followed up with me after the fact. I wasn’t looking forward to shopping for new appliances after having had a horrible customer service experience at TA appliance but it was a very positive interaction. I will definitely be purchasing my appliances from CAS in the future.
March 31, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Erika,
Thank you so much for sharing your experience! We’re thrilled to hear that Sree provided such helpful, knowledgeable service and took the time to follow up—he’ll be happy to know he made a strong impression. We’re especially glad we could turn things around for you after your previous experience and make appliance shopping a positive one.
We truly appreciate your trust and your business. We look forward to helping you again in the future, and if any friends or family are in need of appliances, we’d be grateful if you kept CAS in mind.
Thanks again, and we can’t wait to serve you again!
CAS
Worked out great
Worked out great, delivery and installation of a washer in Toronto while working with the Kitchener location. Shree was great to work with.
April 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Sunil,
It’s great to hear that coordinating between Shree in Kitchener and our Toronto delivery team worked out so seamlessly for your washer setup. We appreciate you choosing us and look forward to helping you again in the future.
Warmly,
CAS
Delivery guys were great with handling…
Delivery guys were great with handling appliance.
March 31, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Mike,
We appreciate you letting us know our delivery team handled your appliance with care. We're glad you had a positive experience!
CAS
the salesperson gave me wrong…
the salesperson gave me wrong information regarding the installation of the appliances on two occasions. The installation service is not done in the 48hrs after the delivery.
March 11, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Catherine Buchanan,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the incorrect information provided regarding installation.
We understand how frustrating this must be and sincerely apologize for any confusion. While installation with our third-party providers can be scheduled within 48 hours of delivery, this timeframe is not guaranteed and can vary based on availability.
We appreciate your feedback and will share it with our team to help improve communication moving forward.
Sincerely,
CAS
I was very impressed with the service…
I was very impressed with the service that I got. I didn’t think it would be that easy. I didn’t even have to go into the store. We did all this over the phone. Ruby was my contact person and she was excellent and the gentleman that came to take my old washer out were very good as well.
March 27, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Linda,
Thank you so much for your kind review! We truly appreciate your choosing Canadian Appliance Source.
We’re thrilled to hear that the entire process was so easy and convenient, and that Ruby provided excellent service over the phone. It’s also great to know our delivery team took good care of removing your old washer smoothly.
We’re glad we could make the experience seamless for you from start to finish. We look forward to assisting you again in the future, and if any of your family or friends need appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your support—we can’t wait to serve you again!
CAS
CAS was able to get us the range that…
CAS was able to get us the range that we requested when others could not.
March 18, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Henry,
We're happy to hear that we could fulfill your request when others couldn't. Thank you for sharing your positive experience with us!
CAS
Quick and efficient service
March 18, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Joe,
We appreciate you taking the time to share your positive experience with our quick and efficient service.
CAS
Flawless as always
Flawless as always. Best service and best price 👌 Delivery service was great 👍
March 25, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Tami,
Thank you so much for your continued support! We truly appreciate you choosing Canadian Appliance Source time and again.
We’re thrilled to hear that you had another flawless experience and that both our pricing and delivery service met your expectations. That’s exactly what we strive for every time.
We look forward to serving you again in the future, and if any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your business—we can’t wait to assist you again!
CAS
I was told the deposit was refundable…
I was told the deposit was refundable and they told the truth. It was refunded immediately.
March 17, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Lorraine,
Thank you for sharing your experience! We truly appreciate your choosing Canadian Appliance Source.
We’re glad to hear that the deposit process was transparent and that your refund was handled promptly—that’s the kind of straightforward service we aim to provide.
We look forward to assisting you again in the future. If any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your support—we hope to serve you again soon!
CAS
The delivery service was awesome
The delivery service was awesome. We had to remove some trim from a door to get the appliances in but they were patient and worked as they needed to allow me time to accommodate them with the space they needed and cleaned up everything. There was nothing different from when they arrived to when they left except great new appliances in place; and some trim removed from the door way which is no big deal to me.
March 15, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Rob,
Thank you for sharing your experience! We truly appreciate your choosing Canadian Appliance Source.
We’re thrilled to hear that our delivery team was patient, professional, and thorough, ensuring your new appliances were installed perfectly while accommodating your space. It’s great to know everything was left clean and organized.
We look forward to assisting you again in the future. If any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your support—we can’t wait to serve you again!
CAS
Ordered a new upright freezer after our…
Ordered a new upright freezer after our old one died. Shopping online was easy, the delivery guys were amazing! They had to do a lot of wiggle room to get that beast into my basement. Would highly recommend.
March 15, 2026
Reply from Canadian Appliance Source - Kitchener
Hi,
Thank you for your wonderful review! We’re thrilled to hear that your online shopping experience was easy and that our delivery team handled the “wiggle room” challenge with your new freezer so smoothly.
We truly appreciate your business and are glad we could make the process hassle-free. CAS looks forward to serving you again in the future—please feel free to recommend us to your family and friends!
CAS
Joanne Mailloux
The salesperson we dealt with, Joanne Mailloux at the Kitchener location was knowledgeable and helpful. We purchased four appliances for a new renovation and Joanne made the process pleasant and seamless. The contractor was kept up to date on delivery times and dates. Delivery was professional and quick. All in all a great experience. We wouldn't hesitate to recommend CAS to anyone.
January 22, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Brian,
We’re thrilled that Joanne and our team could make your renovation appliance purchase smooth and stress-free. It’s wonderful to hear that everything, from keeping your contractor informed to delivery, went so well. We look forward to assisting you again in the future!
Warm regards,
CAS
Great experience
Great customer service from Sreejith, competitive pricing and quick delivery.
March 12, 2026
Reply from Canadian Appliance Source - Kitchener
Hello James,
We’re so glad to hear you had a smooth experience and that everything arrived promptly. Sreejith will be happy to know his efforts made a difference. We truly appreciate your business and look forward to working with you again soon.
Warm regards,
CAS
Excellent customer service
Excellent customer service. Pick up was as explained. Store personnel were friendly and welcoming. Salesperson quickly responded to my inquiries and was friendly and professional.
March 18, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Debbie,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re delighted to hear that our store personnel were friendly and welcoming, and that our salesperson responded quickly and professionally to your inquiries.
It’s great to know the pick-up process went exactly as explained. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Time, Politeness, Knowledge, English
Thank you for your time and the timing of the delivery.
March 16, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Lori,
We're happy to hear that you were pleased with our prompt delivery and our service. Thank you for your positive feedback and your time!
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Elena,
We appreciate your positive feedback regarding our prices and delivery speed. We're so glad you had a great experience with us!
CAS
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